Communication Communication Is The Ability To Convey or Share Ideas & Feelings Effectively. It’s Among The Top Soft Skills Employers Require Across All Fields. The Most Common Communication Skills Are: Verbal Communication Written Communication Presentation Constructive Feedback Active Listening

1. Communication
Part - 3

2. Welcome
Choose a Quiet Location
Report Your Absence
Stay Seated & Stay Present
Participation is Must
Encourage Interaction With The "Hand Raise"
Have Patience
Mute Your Microphone & Turn Your Camera on
Pay Attention Pankaj Kumar Jadwani
Facili-Trainer,
Master Trainer, Corporate Trainer.
Raipur - Chhattisgarh
+91 98261 47475

3. Session 1
• What is Communication?
• Elements of Communication
• Functions of Communication
• Nature of Communication

4. Session 2
7 C’s of Communication
Clarity of Purpose:
Completeness:
Conciseness:
Correctness:
Concreteness:
Consideration:
Completeness:
Courtesy, Empathy:

5. Session 3
• Types Of Communication?
Verbal Communication
Non-verbal Communication
Written Communication
Visual Communication
• Basic Tips & Tricks To Improve Communication Skills.

6. Types of Communication?
 Verbal Communication
 Non-Verbal Communication
 Written Communication
 Visual Communication
 Listening
Non-
verbal
Written
Visual
Listening
Verbal

7. Vocal Elements
Words
55% 38%
7%
• Gestures
• Posture
• Facial expressions
• Signals
• Body language
• Eye contact
• Touch
• Silence
Non-Verbal
• Pitch
• Tone
• Rate
• Volume
• Intonation
• Rhythm

9. Make
sure it’s
connected
before you
start talking

12. Factors/Components of Verbal
Communication:
 Pitch Of The Voice
 Speed Of The Voice
 Tone
 Pronunciation
 Intonation / Emphasis
 Language & Grammar

13. Pitch, Speed, Tone of Voice

14. Intonation / Emphasis
 “It’s a beautiful day, isn’t it?”
 “I hope you got the red scarf.”
 “I’ve been playing the violin for seven years.”
 “Why are you going to school tomorrow? It’s Saturday!”
 “I thought he liked dogs but he actually likes cats.”

15.  Ram Married Sita at Ayodhya.
 Ram Married Sita at Ayodhya.
 Ram Married Sita at Ayodhya.
 Ram Married Sita at Ayodhya.

16. Advantages & Disadvantages of Verbal
Communication
Advantages Of Verbal Communication:
 Saves Time
 Instant Feedback
 It Provides Complete Understanding Of Communication Delivered And There Is Chance To Make It More
Clear In Case Of Doubts In Interpretation Of Words Or Ideas.
 It Is More Reliable Method Of Communication.
 It Is Flexible And Effective For All.
 It Is Powerful Means Of Persuasion And Control.
 Saves Cost
Disadvantages Of Verbal Communication
 Emotions Are Invisible And Hence Leads To Trouble In Certain Cases.
 It Has No Legal Validity And Hence Will Lead To Problems In Certain Situations.
 It Does Not Provide Permanent Record Unless It Is Recorded With Modern Means Of Storage.
 It Has Issues When Communicating With Distant People.
 It Is Difficult For Certain People To Understand Speech Due To Various Speech Tones Used In Verbal
Communication.

17. Tips To Improve
Verbal Communication Skills:
 Think Before You Speak
 Use of Language
 Understand Your Audience
 Mind Your Tone
 Body Language
 Listen
 Confidence
 Show Your Authentic Self
 Practice
 Gain Feedback

18. Non-Verbal Communication
• Facial Expression
• Eye Contact
• Gesture
• Posture
• Physical Appearance
• Dressing Style
• Silence
• Touch
• Smell
Paralanguage
•Tone
•Clarity
•Pace
•Volume

19. Form of Non-Verbal Communications
Kinesics - Body Language
Proxemics - Proximity
Haptics - Touch
Ocelesics - Eye Contact
Vocalics - Tone, Timbre, Volume, Speed.
Silence - Pausing, Waiting
Adornment - Clothing. Jewellery, Hairstyle
Locomtion - Walking, Staggering, Limping

21. Posture - How to Stand
 Stand Straight.
 Stand On Both Legs.
 Don’t Lean Against Anything.
 Face The Audience Directly.
 Never Show Back.

22. Pose

23. Power Pose

24. Facial Expression

25.  Facial Expressions Play An Important Role In Conveying A Message.
 If A Person Looks Sad But Says "I Am Fine" Nobody Will Believe That
The Person Is Fine!
 Someone Who Looks Confused But Says "I Have Understood Everything,
Don't Worry" Will Not Win Over Anybody's Confidence.
 There Has To Be Synchronization Between Your Expressions And What
You Say, Else People Will Subconsciously Respond To The Facial
Expression.

27. Rowan Sebastian Atkinson
Mr. Bean

28. Eyes Contact
 Why Is Eye Contact Important In Effective Communication?
 Maintaining Eye Contact During A Conversation Signals That You Are
Interested In The Topic And Are Paying Attention
 Eye Contact Makes You Look Attentive, Interested And Credible
 Eye Contact Is A Very Effective Mode Of Non-verbal Communication.
 When Used Effectively Eye Contact Can Get The Message Across
Without Using Words

29. Eyes - Meaning
Looking Up - Thinking
Looking Down - Upset/Disinterest
Looking Sideways - Looking Away
Lateral Movements - Shiftiness And Lying
Gazing - Shows An Interest
Glancing - Desire/ Wish
Eye Contact - Shows Interest, Affection or Dominance
Staring - Prolonged Attention To Something
Following - Looking At Something Of Interest
Squinting - Indicate Evaluation

30. Dressing Style

31. Meaning of Gestures

32. Gesture - Mistakes
 Not Using Gestures At All.
 Keeping Your Hand In Your Pocket.
 Fidgeting With Hands Through Nervousness Or Impatience.
 Holding Your Hand Behind Your Back.
 Pointing At Audience.
 Folding Arms Across Chest.
 Gripping The Podium.
 Using Overly Rehearsed Gesture.

33.  Avoid Holding Things (Paper / Cell Phone/ Pen)
 Avoid Fist Finger
 Never Rock Back n Forth
 Don’t Play With Hair. Jewelry, Bottle, Glass
 Using Words Like Um, Ah, Uh, Etc.
 Repeatedly Looking At Watch
 Blinking Eyes Constantly
 Standing Too Close
Gesture - Mistakes

35. Body Language Description
Crossed Arms -
Crossed Arms Closed To Influence, Habit, Defensive. Depending On The
Circumstance, Crossed Arms M. Represent A Protection Barrier. Prominent Behavior
When Subordinates Feel Threatened Figures Of Authority. Can Also Indicate Mild
Boredom, Loss Of Interest Or Animosity.
Generally Looking
Right
-Creating, Storytelling, Lying. Related To Imagination And Creativity.
Generally Looking Left-Recalling, Retrieving Facts. Related To Accessing Memory In The Brain.
Arms Behind The Neck-Arrogant, Attentive. Open To What's Being Said; Waiting To State Their Opinion.
Steady, Fixed Eye
Contact
-
Attentive, Attraction, Interest. Direct Eye Contact Tends To Indicate Focused Interest,
Attention And Openness To Message.
Widening Eyes -
Interested, Engaged. Generally Indicated Interest In Something And Someone And
Often Invited A Positive Response.
Biting Lip -
Holding Back. May Be A Signal Of Tension Or Stress, Which Can Be Due To High
Concentrate But More Likely To Be Anxiousness.

36. Body Language Description
Hand Clamped Over
Mouth
-
Suppression, Holding Back, Shock. Often An Unconscious Gesture Of Self-
regulation - Stopping Speech For Reasons Of Shock Or Embarrassment.
Laughter -
Relaxation. Although There Are Many Different Contexts Regarding Laughter,
Genuine Laughter Is A Sign Of Relaxation
Posted Smile -
Fake Smile. Smile Which Appears Quickly, Fixed On The Face Longer Than A
Natural Smile, And Does Not Extend To The Eyes Indicates A Forced Agreement To
Restrained Annoyance.
Lack Of Eye Contact -
Uncomfortable, Distracted, Lying, Guilty. Looking Side To Side During A
Conversation Can Be Indicative Of Someone Who Is Nervous, Thinking Of
Something Else, Uncomfortable Or With Little Confidence.
Nail Biting -
Frustration, Suppression, Self-comforting. This Action Is An Inward-directed
Channel Of Fear And Suppression. Over Time, The Action Becomes A Comforting
Habit, Typically Prompted By Fear Or Suppression.
Matched Non-Verbal
With Yours Rapport.
-
When The Person You Are Communicating With Has Matched Favorable Body
Language Characteristics, This Indicates That They Feel A Rapport With You.

39. Gesture vs Posture
Gesture Vs Posture
Gesture Refers To A Movement
Of Part Of The Body, Especially
A Hand Or The Head, To
Express An Idea Or Meaning.
Posture Refers To The Position
Of A Person's Body Or Body
Part
Only Involve A Part Of Body Involves The Whole Body
Can Be Used To Replace Words Do Not Replace Words
Can Be Used To Indicate
Attitude And Emotions
Can Revel Confidence Level,
Mood And Attitude.

42. Avoid Unconscious Gestures

43. Unconscious Gestures
Gesture Meaning
Biting Nails - Insecurity Or Nervousness
Turning Away - Not Trust
Pulling Ears - Indecision
Head Tilting - Interested Or Boredom
Open Palms - Innocence Or Sincerity
Rubbing Hands Together - Excitement Or Anticipation
Touching Chin - Decision Is Being Made
Hand On Cheek - Thinking
Drumming Fingers - Impatience

44. Unconscious Gestures
Gesture Meaning
Pointing Finger - Aggressive
Fingers Moving Side To
Side
- Warning To Stop Something
Fingers Moving Up &
Down
-
Reprimand Or Places Emphasis
On What Is Said
Thumbs Up - Approval, Not Always
Touch Index Finger To
Thumb
- OK

45. Unconscious Gestures
Gesture Meaning
Nodding - Agreement
Head Up - Listening Without Bias
Head Down - Disinterest, Rejection, Weakness, Respect
Tilted To The Side - Signal Lost
Head High - Confidence Feeling Superiority
Chin Up - Defiance Or Confidence
Head Forward - Interested , Positive Signal
Tilted Down - Disapproval
Shaking - Disagreement

46. Advantages & Disadvantages of Non-Verbal
Communication
Advantages
 Completes Verbal Communication.
 Helps Illiterate People.
 Attractive Presentation.
 Reduce Wastage Of Time.
 Quick Response.
 Repeat: Used To Repeat The Verbal Message (E.G. Point In A Direction While Stating Directions.)
Disadvantages
 Hard To Understand Sometime.
 Long Conversation Is Not Possible.
 Can Not Be Used For Large Number Of Audience.
 Different Culture Different Meaning.

48. 1. Stand Up Straight And Relaxed
2. Appear Open And Undefended – Keep Your Arms By Your Sides
3. Keep A Straight Spine While Sitting To Sit Straight
4. Keep Your Feet Hip Width Apart And Balanced
5. Breathe Deep To The Point Just Below Your Belly
6. Mirror/Match The Other Person’s Posture
7. Stand Still – Avoid Fidgeting
8. Smile As You Walk Into A Room
9. Offer A Firm But Gentle Handshake
10. Keep Eye Contact While Shaking Hands
11. Smile When Greeting Someone New
12. Don’t Lean On Walls Or Objects
13. Keep Your Neutral Face A Happy Face
14. Maintain Eye Contact While Speaking To Someone
27 Body Language Tricks To Be Instantly Likeable

49. 27 Body Language Tricks To Be Instantly Likeable
15. Use A Genuine Smile
16. Actively Listen To Your Conversational Partner
17. Give The Other Person Your Full Attention
18. Listen Carefully For What “Lights Them Up” Inside
19. Treat Everyone Like A Friend Upon Meeting Them
20. Nod Slightly When Listening To Your Partner
21. Perform A Generous Gesture Upon Meeting Someone
22. Be Radically Curious When You Meet Someone New
23. Use A Gentle Touch To Sympathize And Connect
24. Relax And Breathe Easy To Relax Your Partner
25. Keep Your Shoulders Down And Relaxed For Openness
26. Don’t Fold Your Arms Over Your Chest
27. Stand “Solid” – Even Weight On Both Feet

50. Tips for Great Body Language
 Smile
 Make Good Eye Contact
 Keep Your Body Pointed Vertically Toward Your Guest
 Nod At Key Points
 Stand Up Straight
 Take Wide Steps
 Firm Handshake
 One Foot Should Be Slightly In Front Of Other
 Body Should Lean Forward Slightly
 Use Short Pauses Between Statements
 Emotions In Speech Are Expressed By Facial Expression

52. Difference Between Verbal &
Non-Verbal Communication
Verbal Communication
Non Verbal
Communication
The Process Of Communication In
Which Words Are Used To Transmit
Message
Meaning
The Process Of Sending And
Receiving Wordless Message
No Time Consuming Yes
Rarely Takes Place
Wrong Delivery Of
Message
Mostly Takes Place
Not Required Personal Presence Required
Message Is Conveyed And
Immediate Feedback Is Possible
Advantage
It Complements Verbal
Communication

53. Written Communication
 Letter, Cover Letter, CV, Resume, Bio-data
 Reports, Notice, Circular
 Agenda, Minutes Of Meeting
 Emails, Letters, Invitations
 Presentation
 Social Media
 Survey Report
 Memo, Order, Quotation, Proposal, Contracts

54. Advantages and Disadvantages of Written
Communication
Advantages
 No Need For Personal Contact
 Saves Money
 Written Proof
Disadvantages
 Delay In Communication
 Lack Of Privacy
 Costly

55. Tips To Improve Written Communication
Skills
 Know Your Goals
 Choose The Right Words And Tone
 Use Outlines
 Stay On The Topic
 Edit And Revise

56. Difference Between Verbal &
Written Communication
Verbal Written
Spoken Language Involves Speaking And
Listening Skills.
Written Language Involves Reading And Writing
Skills.
Oder Than Written Language. Not As Old As Spoken Language.
More Informal Simple Than Written
Language.
More Formal And Complex Than Spoken
Language.
Mostly Used Between Two People Who Are
In Same Place.
Promotes Communication Across Space And Time.
Can Use Tone, Pitch Volume, Etc. Can Use Heading, Punctuation, Layouts, Etc.
Temporary Since There Are No Records. Permanent Since There Are Records.
Contains Repetitions, Incomplete Sentence,
Interruptions, Corrections, Etc.
Often Grammatically Correct And May Contain
Long Sentences In Complex Tenses

57. Visual Communication
• Signs,
• Typography,
• Drawing,
• Maps,
• Color,
• Graphic Design,
• Illustration,
• Industrial Design,
• Advertising,
• Animation,
• Electronic Resources
• Movies & Video Clips Are Also A Form Of Visual Communication.

62. Advantages & Disadvantages of Visual
Communication
Advantages
 Effective For Illiterate
 Helps In Oral Communication
 Easy To Explain
 Saves Time
 Helps In Quick Decision.
Disadvantages
 Costly
 Sometime Difficult To Understand
 Incomplete Method

64. Tips To Improve Visual Communication Skills
 Think Globally
 Define Your Goals
 Use Proper Color.
 Decide Where To Share Your Content
 Determine Your Target Audience
 Eye Catching
 Easy To Understand.

65. Effective Communication
 Effective Communication Arises When Verbal An Non Verbal
Communication Work Together.
 Example
 Speaking With The Right Choices Of Words, Tone And Volume
Will Have The Required Effect.
 Addressing A Small Group[ Of People With A Smile And
Making Eye Contact Will Hold Their Attention.
 Being Well Along With Open Body Language Helps In Sales
Pitch.

66. Tips
• Maintain Eye Contact
• Dress For The Occasion
• Speak With Clarity
• Right Tone Of Voice
• Correct Posture
• Positive Facial Expression
• Positive Gesture
• Checking Mobile
• Dressing Shabbily
• Fumbling, Using Too Many
Words While Talking
• Speaking Rude.
• Looking Nerves
• Looking Disinterested
• Unnecessary Fidgeting

67. Feedback
&
Suggestions
are
Welcome

68. Thank You

69. Contact +91 98261 47475 (Voice Calls & WhatsApp)
LinkedIn https://www.linkedin.com/in/pankaj-kumar-jadwani-87720a41/
YouTube
https://www.youtube.com/channel/UCMF1Mq_aPcAp9ZUx1fGJe_A?view_
as=subscriber
Facebook https://www.facebook.com/PankajThe1st
Instagram https://www.instagram.com/Pankajthe1st
Twitter https://www.twitter.com/Pankajthe1st
Telegram https://t.me/Pankaj47475