4. Logical: Purposeful Communication
Physical
Take control of your environment
We feel self-assured, at ease, and powerful when we’re familiar with our surroundings
Familiarity gives us a sense of control, which makes us feel confident
But how can you be familiar with a room if it’s your first time entering it? Steve Cohen
suggests doing small things to instantly take control of your surroundings
rearrange things on the table. you tell your subconscious that you have control of
surroundings, which makes you more confident and magnetic
Use your body language/gestures
Nod to show that you’re listening
Smile and use other facial expressions
make sure your posture is open and inviting
Pause before you answer a question and look them in the eyes
5. Logical: Purposeful Communication
Physical
Use nonverbal strategies to animate your words
Animate your body language to engage others
Body gestures, facial expressions, and a vocal tone that demonstrate passion leave
more memorable impressions
Wait two seconds before responding
Breaking in the very instant a person pauses or stops talking signals to them that
you were doing the above; thinking about what you were going to say instead of
fully listening to them
Nonverbal behaviors are more powerful than verbal ones, so use this trick from
Cabane to show you’re really tuned in:
They finish their sentence Your face absorbs Your face reacts Then, and only then, you
answer
6. Logical: Purposeful Communication
Auditory
Don’t interrupt while they are speaking
Understand and empathize with what they say
Listen with an open mind without judgment
Ask about their passions
use the other person’s name during key moments throughout the
conversation
Don’t think about how to respond while the person is still talking
ok to work through responses as you’re giving it; embrace the pause
low-status individuals talk the most and feel the need to fill silence
stay in the moment and stay aware
7. Logical: Purposeful Communication
Verbal
Build Rapport: Career/hobbies
Express shared feelings as others
“I am just as overwhelmed as you are," or, "I am elated at this opportunity,”
Statements that reflect the group's sentiments
Ask clarifying questions
ask clarifying questions after he or she has spoken
“When you say ________, what exactly do you mean?"
“What was your favorite part of that?” or “What was the hardest part of that for you?” People enjoy reflecting on and
answering such questions
Dr. Stephen Covey’s The Seven Habits: you paraphrase what the person just said and add, “Am I understanding you
correctly?”
ask questions
People like to be heard, everybody has a story
asks questions to control the conversation
ask questions to come across as intelligent. takes less knowledge to ask a good question as it does to provide a good
answer
8. Logical: Purposeful Communication
Verbal
Humor
Use humor to relate to the demographic
light-hearted Self-deprecating humor/stories show you can laugh at yourself
Never laugh about other people, laugh about how “good” they are
how you say it and how you say it
Interesting
Stories to relate to the audience
Have stories ready to deliver
Know a little about a lot
Study different subjects relating to your target
read
9. Logical: Purposeful Communication
Verbal
Think before you speak
Control Frame
Ask questions
Use rhetorical questions
speaks with conviction
Keep language abstract or detailed
Avoid
gossip or complaining
talking excessively about yourself.
being arrogant or appearing superior