1. JESSE B. SHEPPARD
Lakewood, OH 44107 | 216-236-4789 | jesheppard@gmail.com
SYSTEMS ENGINEER
Proven Success in Systems Optimization and Strategic IT Solutions
 Accomplishedsystemsengineerwith10 yearsbuildingandmanagingserverinfrastructuresand
data centeroperationsacrossmultipleplatforms(UNIX,Linux,Windows). Effectivelyplanned,
installed,configured,andoptimizedthe ITinfrastructure toconsistentlyachieve highavailability
and performance.
 Provenability to create and deliversolutionstiedto businessgrowth, organizational
developmentandsystems/networkoptimization. Skilledproblemidentifierandtroubleshooter
comfortable managingsystems,projects,andpeople inarange of IT environments.
------------------- Highlights of IT Skills --------------------
SystemsEngineer
 Online scalingof SAN disksusingcombinationof bashscriptingandLVMtools.
 EngineerforCiscoSAN switches,Administratorfor3par SAN infrastructure.
 TweakedsystemstobestpracticesforOracle usingkernel parameters(sysctl)online,
limits.conf
 Strongskillswithnetworktechnologiesincludinghighavailability(Ethernet channel
bonding/linkaggregation),LoadBalancing,&VLAN tagging
 IT Infrastructure (LAN,WAN,VLAN's,TCP/IP,DNS,DHCP,Active Directory)
 Excellentskillswithlayer3Ciscoswitch,VLAN,VTP,HSRP,trunkportsas well asphysical
cables.
 ImplementedandsupportedOracle VMHA cluster(withOracle ClusteredFile System)
 RedHat Clustering(GFS2)
 ClusteringinaVMware virtual environment.
 Developedanddeployedascalable HTTP/Java/SSL/TomcatwebtierforHPService
Manager
 Scriptingskills:Bash
 Engineerandadministratorfordatabase serverplatformsforservicesdevelopment
throughproductionenvironments
 DesignedandbuiltHA solutionsforapplicationsrunningonRedHat OSon top of
VMware virtual machines.
 Able tolearnnewapplications&how theyrelate tothe infrastructure
 ExcellentdocumentationandVisiodrawingskills(readinessof
deployments/decommissions)
 Clearlycommunicate ITconceptstopeople of differentskillsets
 Security(VPN,ActiveDirectoryintegrationintoRedHat(SSO),SSH(SFTP,SCP),OpenSSL,
iptables, PAM)

2. SystemsAdmin
 Managed hundredsof serversassystemadministrator/owner
 Managed Linux/UNIXusers(AccessControl Lists(ACL),chown/chmod/chage,
access.conf)
 OptimizedNFSonESXenvironment&leveragedauto-mount(all RedHat)
 Workingknowledgeof Sambaservices,FTP,RAID
 Veryfamiliarwithtroubleshooting,benchmarking,configuringnetworks(loganalysis,
io/net/vmstat,proc/net,tcpdump,sosreport,iperf)
 ServerProvisioning(kickstart,Anaconda,rpm/yum)
 Thoroughknowledge of outof band/console managementtools(Avocent,iDRAC,iLO)
 Administrationof MicrosoftActive Directory,users,groupsandrolesforsystemsaccess
 Performedmigrationsof systemsfromdatacentertodatacenter
 Prioritizedtimebetweenco-workerrequests,short&longterm projectdeadlines
Entry Position
 Performedlogisticstasks
 Extensive experience withavarietyof MicrosoftOSandother Microsofttools
 Confidentinconceptsof uptime,backups,assetmanagement,and
alerts/monitoring/performance
 Managed change,incident,andrequestforassistance typesof ticketingsoftware tools
 Escalatedalertsto appropriate resources
------------------- Professional Work Experience --------------------
GXS|OpenText- Brook Park,OH, 2004 to 2015
UNIX & Linux SystemsEngineer(2007 to 2015)
SystemsAdministrator (2005 to 2007)
SystemsAnalyst (2004 to 2005)
Initiallyhiredasaninternto monitorproductionsystemsinanoperations(NOC) environment. Provided
exemplaryskillsinthatrole as well asfixingthe platformsthe monitoringcomputerswe wereusing.
Promotedtosystemsadministratorrole inanengineeringfacilitywhereIbuilt,reverseengineered,
fixed,andmaintainedsystemsfromavarietyof platforms(AIX,HP-UX,Solaris,Windows,Linux,
VMware,Cisco). Implementedandconfiguredservers&theirnetwork(configuredlayer3 switch) for
hundredsof machinesstartingfromnearscratch. Became veryfamiliarwithoutof bandaccess
(Cyclades/Avocent,iDRAC,iLO,ALOM) Wentonto a role where Ididbothdesktopsupportforthe local
facilityandUNIXLinux supportforthe company'sglobal IT infrastructure. Eventuallyshedthe desktop
supportrole as the UNIX & Linux infrastructure grew. Iexpandedmyrolesona3rd
tiersupportteamto
include Active Directory,MicrosoftDNS/DHCP,RedHatSatelliteservices,CiscoSAN switches,3pardata
SAN storage arrays, Apache/Tomcat/Javawebservices,andiDRACwithOpenmanageEnterprise (OME).
I designedandimplementedhighlyavailableanddisasterrecoverysolutionsformissioncritical systems.
Key Contributions:

3.  InstalledandmaintainedcompaniesITUNIX/Linux/Oracle setup,includingreallocatingSAN disk
space to engineerarobust,scalable solution.
 Improvedsystemsecuritythroughsetupof ongoingmaintenance bothproactivelyandthrough
official securityaudits(KPMG,SOX). Deliveredacohesive SSOsolutionbyintegratingactive
directoryauthenticationintothe RedHatsystems.
 Researched,tested,recommended,andimplementednetworkenhancementsthatimproved
systemreliabilityandperformance.
 Researched,tested,simplified,recommended,andimplementedopensource software to
replace closedsource software toolsrenderingsignificantcostsavings.
 Reinforcedandtightenedsystemroot access,performedinternal audits,enforcedITILpolicies,
all of whichincreasedaccountability,andcontributedtoouruptime beingbetterthan99.9%
------------------- Education and Training --------------------
ITT Technical Institute Strongsville,OHUSA
Associatesof AppliedScience inInformationComputer NetworkSystems (AASITCNS) 2005
With honors
GPA: 3.5 of a maximum4
Received RedHat CertifiedEngineerTraining (RHEL5) at the RedHat headquartersnearRaleigh,NCin
2008
EarnedCompTIA Network+ certification2011
EarnedRed Hat Version6 CertifiedSystemAdministrator 2012