1. Andrea Williams
2804 S 8850 W
Magna, UT 84044
Home: 801-739-1495
andrea_williams091174@yahoo.com
Professional Summary
I am a practical, hands-on, and action-oriented professional. I am confident and poised in all interactions. Detail oriented,
resourceful, and able to multi-task effectively. I’m a charismatic team player that strives in fast paced environments. Proficient in
Word applications, Excel spread sheets, pivot tables, Microsoft Outlook, Power Point.
Professional Experience
ZYTO Corporation
November 2014-Present DOCUMENT CONTROL SPECIALIST Lindon, UT
Responsible for the overall coordination of controlled documentation within the company
Responsible for tactical activities related to all aspects of document control (creation, revision, approval, distribution,
obsolescence and retention)
Maintain quality records per applicable SOPs.
Investigate and respond to corrective actions related to document control and training
Responsible for logging training and maintain the training log
Responsible for coordinating document change orders, reviews, and approvals
Assist with quality control related tasks
Mountain Medical Physician Specialists
January 2012-November 2014 PATIENT ACCOUNTING/ PATIENTSERVICESLEAD Murray, UT
I am responsible for training, scheduling, and supervising my team in the Patient Services Department.
Train representative’s steps in a process to confirm that the patients are satisfied.
Upload payment batches to our outside agencies and report all payments made after agency.
Receive death notices, verify and update all information.
Send Estate letters, and/or file claims with the estate.
Skip trace bad addresses and phone numbers for billing and collections purposes.
Contact patients and insurance companies for payment requests, overdue payments, denied claims and arranging payment plans
and to follow-up with account information.
Contact insurance companies for explanation of benefits and to resolve claim issues.
Provide customer service to patients by educating them on insurance policies, billing procedures and coding issues.
Receive Bankruptcy notices, write off all eligible charges, document all accounts and notify any associated Collections Agencies.
University of Utah (Patient Billing and Financial Services)
December 2007-August 2011 PATIENTACCOUNTINGREPRESENTATIVE SaltLake City, UT
Contact patients and insurance companies for payment requests, overdue payments, denied claims and arranging payment plans
and to follow-up with account information.
Contact insurance companies for explanation of benefits and to resolve claim issues.
Provide customer service to patients by educating them on insurance policies, billing procedures and coding issues.
Complete Recovery
April 2007 - December 2007 COLLECTOR(PART TIME) West Valley City, UT
Develop, implement and maintain a strong customer support function within the service center.
Handle, process, prepare and reconcile paperwork, invoices and bills.
Foster strong and positive communication between all external and internal customers.
Provide clerical and administrative assistance including answering phones, distributing mail, and other duties at the service center
level.
Quality Drug Testing
November 2006 - April 2007 DRUGSCREENER(PARTTIME) Salt Lake City, UT
Conduct court-ordered substance abuse screening and assessment.
Conduct oral interviews with individuals.
Make referrals to community resources as required.
2. Monitor offender compliance status and prepare noncompliance reports.
Document and maintain case file records; Interfaced with community resources on referral and monitoring activities.
Demonstrated continuous effort to improve operations, decrease turnaround times, and streamline work processes.
AT&T Broadband/Comcast
March 2002 - June 2006 CUSTOMER SERVICE REPRESENTATIVE Sandy, UT
Understand, interpret, and provide specific information regarding department services or policies to clients over the telephone, by
mail, or by electronic means.
Research and follow-up on customer problems and respond to questions; provide customer information regarding payments due.
Obtain information from the customer to perform requested task; explain services or fees and rate structures, maintain and
reconcile customer and accounting files; receive payments.
Pagenet/Arch Wireless
March 2000 - Feb. 2002 CUSTOMER SERVICE REPRESENTATIVE West Valley City, UT
Interpret, and provide specific information regarding department services or policies to clients over the telephone, by mail, or by
electronic means.
Research and follow-up on customer problems and respond to questions provide customer information regarding payments due.
Obtain information from the customer to perform requested task; explain services or fees and rate structures, maintain and
reconcile customer and accounting files; receive payments.
MTC Promontory Correctional Facility
March 1996 - December 1999 CORRECTIONALOFFICER Draper, UT
Maintain the safety, security, custody, discipline and welfare of adults convicted of felonies and serving time in a correctional
facility.
Supervised inmates during work, meals, bathing, recreation and all other activities, and escorted them during transfers inside and
outside of the institution.
Ensure that inmates knew, understood and obeyed the rules and regulations of the institution.
Wrote reports on any violations and took appropriate action.
Periodically counted and searched inmates and inspected their living quarters.
Education
Argosy University
Present, studying towards Bachelors of Science
Psychology with a concentration in Forensics and Criminal Justice
Everest College
October 2007 ASSOCIATES DEGREE
Criminal Justice West valley City, UT
Consistently maintained 3.5 or above G.P.A./ Deans list several times
Fred House Academy
June 1996 Certification
P.O.S.T. Cat. 2 Certification Draper, UT
Upper 5% of my class
Additional Skills
Computer Skills: 35-40 WPM/10 key/ Microsoft Officeprograms/ Seibel/ CISS-Boss/ Arbor/ Lucent/Centre-vu CMS/ People-soft/
Windows / CSG/ACSR/Caesar/Allegra/IDX/Foster/Epic/Zotec/Box/DocuSign
Ability to work with little supervision
Detail-oriented; also, well organized, with the ability to prioritize multiple tasks.
Effective leadership, and encourage team concepts.
Identify problems, diagnose causes, and determine corrective actions
Ability to handle sensitive information
I have great customer service communication, and de-escalation skills
I have excellent written, verbal, communication, and clerical skills.
I have the ability to work and contribute to a team environment.
