1. Amber Castro
1040 ave of the cities, East Moline, IL 61244
Home: 3092811097 • Cell: 5152695052
ambercastro2015@gmail.com
Dedicated Customer Service Representative motivated to maintain customer satisfaction and
contribute to company success. Extensive knowledge of the fashion and cosmetic industries.
Energetic, outgoing and driven to reach company goals. Detail-oriented and organized,
extensively trained in spreadsheets, transcription, word processing and desktop publishing.
Opening/closing procedures
Fashion knowledge
Large cash/check deposits expert
Markdown/promotional procedures
Multi-tasker
POS systems
Store planning and design
Strong communication skills
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and
orders.
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned
tasks, working overtime as needed.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client
track records.
Customer service, 10/2014 to 09/2015
Gordmans － Moline, Il
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Processed merchandise returns and exchanges. Performed store opening duties, including
counting cash drawers and checking all equipment for proper functioning. Helped customers
select products that best fit their personal needs.
associate , 10/2013 to 08/2014
spencer's gifts － Azusa, C A
Computed sales prices, total purchases and processed payments. Placed special orders and called
other stores to find desired items. Recommended merchandise based on customer needs.
Operated a cash register to process cash, check and credit card transactions. Replenished floor
stock and processed shipments to ensure product availability for customers.
Data Entry Clerk, 10/2012 to 02/2013
Amcad － Rockisland , IL
Verified that information in the computer system was up-to-date and accurate. Compiled
statistical information for special reports.Developed and created a more effective filing system to
SUMMARY
HIGHLIGHTS
ACCOMPLISHMENTS
EXPERIENCE

2. accelerate paperwork processing.
Customer service, 10/2009 to 02/2010
Ross Dress For Less － Azusa, C A
Described use and operation of merchandise to customers. Received and processed cash and
credit payments for in-store purchases. Opened and closed the store, including counting cash,
opening and closing cash registers and creating staff assignments.
Worked overtime shifts during busy periods. Managed cash stock and inventory balances
accurately.