From Web and Mobile to Chatbots and Voice: the New Customer Engagement Models Speakers: Sam Everington, lead Engineer, Starling Bank David Hague, Director and Co-founder, MissionLabs Moderator: Richard Howard, Startup Business Development Manager, AWS Focus: Product Customers expect to be able to engage with your brand and services across multiple channels. Mobile has become the default access medium for many use cases. However, unlocking even larger groups of potential customers requires you to think about new channels of engagement, which include chat-bots and voice-enabled applications. Learn how AWS customers are approaching some of these new customer engagement rules and explore the benefits they’ve been able to unlock.

2. David Hague

3. We are a technology company building the
future of communication.

4. Consumers are doing this…

5. Business is doing this…

6. Our Products

7. Micro-Businesses
SMB
Enterprise
Channel Partners
Wholesale
Business Verticals

8. “SmartAgent provides contact centre automation for retail.”
Improve
efficiency
Reduce
contact
Increase
satisfaction

9. Customer
Who IntegrateData
Predict Personalise
Happy customers
shop again

10. Agents
Knowledgeable
Efficient
Everyone is happy
Less Mundane

11. Producing Happier
Customers
Reducing Contact
Durations
Reducing Human
Contact
Commercial Benefits

12. 250,000
Amazon Connect
Minutes
200,000
Amazon Lex
Requests
12,000
Bot Deflected
Requests
DECEMBER 2017
DESKTOP | MOBILE | PHONE | SOCIAL | VOICE
Major High Street Retailer

13. AWS Products
Amazon Connect Amazon Lex AWS Lambda

14. dave@missionlabs.co.uk
linkedin.com/in/davidstephenhague
Contact
www.circleloop.com/aws