This document outlines a proposal for managed services and network optimization. It proposes taking a centralized approach using a team of experienced engineers and proprietary tools for triaging alarms, optimizing performance, and automating daily reporting. Key aspects of the proposal include hourly monitoring and prioritization of issues, root cause analysis, and developing optimization recommendations to resolve chronic network problems. Automation of daily reports is highlighted as an important part of the services for monitoring key performance indicators and tracking the status of trouble tickets and cell health.

1. Software Quality Leaders
Managed Services And Alarm Monitoring
Deployment Plan

2. Approach / Proposal for
Managed Services

3. Top 5 Strategic moves
Expert Support
People Process Tool
Team of
Engineers
with solid
experience
OEM
Specific
equipment.
TRIAGE :
ALARM
Report with
possible
solution of
alarm
Daily
Dashboard
Report with
Technology
based
scorecards
Process will
be based on
centralized
approached
to all
markets
based on
Scope Of
Work
Powered by
Several tools
would be used
for better
optimization.
Some in-house
tools would be
developed for
efficient
optimization/re
porting
depends on
requirement.

4. Deployment Plan
Project Lead
SOFTQL SPOC
TRIAGE
 Daily Acute
offender list
analysis.
 Identification of RF
VS OPS issues
 Root cause
analysis of OPS
issues
 Hourly monitoring
(monitoring).
 Prioritization of
cells and follow up
with OMR
 TT management
and escalation .
 Reports.
 Follow up on open
issue’s.
 KPI centric
Approach
 Root Cause analysis
 Neighbor
Optimization.
 Layer Management.
 Parameter Tuning.
 Drop Call Analysis.
 Use of Traces
 Footprint
Optimization.
 Develop and
generate scripts
 Special investigation
for rural site
optimization
including power
optimization
OPTIMIZATION
Centralized
Optimization Engineers
- SME Support
-UTRAN /
RF Audit
Team
(Remote)
 Pooled SME’s.
 RF / UTRAN audit
 Automation of
activities.
 Software
development.
Centralized
Triage Engineers
2G/3G
Markets
Optional

5. Pilot Deployment Plan
Services Activities
COPS Alignment /
Mentoring Services
Network Optimization
Improvement
TRIAGE
Site-file Alignment
Logical Parameters
Market Baseline
KPI Alignment
Audits
 Layer Management
 PSC Conflicts
 IRAT External Cell.
 Pilot Pollution.
Recommendations /
Implementation
Process alignment
TT generations /
POC process
alignment
Hourly / Daily
report Automation
Site / Cell down
report analysis
(Market request)
Escalation / Follow
up Process
Neighborhood
Analysis

6. 6
Top OffendersAnalysis Process ( Example based on 3G Technology)
TOP OFFENDERS
RRC DETAILED ANALYSIS
REPORT
RRC FAILURES HS ACCESSIBILITY/RETAINABILITY
NO
RAB FAILURES HO FAILURES(ISHO/IFHO/SHO)
HSPA DETAILED ANALYSIS
REPORT
RAB DETAILED ANALYSIS
REPORT
HANDOVER DETAILED ANALYSIS
REPORT
 Critical Alarms & Availability
Report
 Congestion Analysis Report
 RSCP & EcNo Analysis
Report
 Propagation/PRACH Analysis
Report
 AC Failures Analysis Report
 Congestion Analysis Report
 RSCP & EcNo Analysis Report
 Propagation/PRACH Analysis
Report
 AC Failures Analysis Report
 Critical Alarms & Availability
Report
 RSCP & EcNo Analysis
Report
 Propagation/PRACH Analysis
Report
 Handover Detailed Analysis
Report
 ISHO/IFHO/SHO Adjacency
Report
 ISHO Analysis Report
 ISHO/IFHO/SHO Adjacency
Report
 ISHO Analysis Report
 Critical Alarms & Availability
Report
 Congestion Analysis Report
 RSCP & EcNo Analysis
Report
 Propagation/PRACH Analysis
Report
 AC Failures Analysis Report
 Power parameter status
 Critical Alarms & Availability
Report
 RSCP & EcNo Analysis
Report
 Propagation/PRACH Analysis
Report
 Handover Detailed Analysis
Report
 ISHO/IFHO/SHO Adjacency
Report
 ISHO Analysis Report

7. Celcite Proprietary & Confidential
7
Strong ZTE experienced
Engineer.
• Global Initiative
• Driving Metric Change
Report
• High Level Analysis
• RNC
• Transport Issue
• Capacity Issue
• Work Order
Implementation
Centralized approach
• Daily Performance Monitoring
• Chronic Cells Resolution
• Market Event Support
• VIP Complaint Resolution
Performance Degradation
Due To RF Issue
YES Work Order
Market Deployment ( 1 Engineer Each for both RF and Alarm)
Optimization Team Triage Team
Bulk Changes
Node B
/RNC/BTS/BSC/
ENodeB/MME
NO
Optimization Process
CMOC / Market Lead – Review the recommendations
Remote Delivery
Pooled SME’s

8. RAN Performance Analysis
Accessibility
Retainability
Mobility
Traffic
Remote
SME
analysis
OSS
PMR data
• Parameter Discrepancies
• Access & Drop Reason
• Handover failure
• Neighbor Audit
• Missing & Non Mutual
• Utilization
• Non HS Power
• IUB
• CE
• Coverage Assessment
• Propagation Delay
• PSC Conflict
• Transport Interface KPI
• Iu Link
• IuR
• IuPS,IuCs
• IuB
 Chronic Cells ((Drop Over Target)
 Retainability Degradation
 Chronic Cells (Failure Over Target)
 Accessibility Degradation
• Low Handover Success Cells
• Handover Success Degradation
• Traffic Degradation
• Traffic Balancing
• Low Traffic Carrying
• Sleeping Cells

9. End to End Triage
Process
9
TT Triage Process
open TT and assign as
per guidelines based
on triage category
and subcategory
,Close TT
SLA
Make sure all TT
are resolved in time
Escalation
Escalate to proper
management levels
based on severity
Reporting
Aging report to
measure MTTR for
each triage
category/subcategory
Define Quantify Ensure Measure

10. Triage activities Summary :
Example
Issues are captured – Soft alarms are cleared and HW/Transport related issues are escalated.
5
4
10
1
12
2
1
10
7
5
10
1
22
0
5
10
15
20
25
Capacity
Hardware
Optimization
Software
Transport
Triage Summary
FIXED
NOT FIXED
Grand Total
16%
11%
22%
2%
49%
Triage Category
Capacity Hardware Optimization Software Transport

11. 11
Automation
Automation plays a key role in the services delivery.
Daily/Hourly Reports Automation:
 Daily movers report capturing delta movers for Blocks & Drops for clusters & RNC’s for 24 hours.
 Daily cell outage report.
 Daily RTWP report.
 Daily trending dashboard for RNC’s/BSCs/MME & Clusters with major KPI’s and contributors (Worst Cells).
 Rehoming report.
 Alarms report.
 New Site alerts.
 TRIAGE tracker.
 Chronic Cell definition / tracking. (Capturing RF vs OPS issues on daily basis)
 Hourly alert sent out every hour for delta drops & blockers for all the clusters & RNC’s.
 Daily cell outage report.
 Daily RTWP report.
 Breakdown of block reasons & drop reasons on a cell level.
Daily movers report
CGA report
New site alert report
Sample Reports

12. Software Quality Leaders
Our clients OPEX challenges are our KPIs
Thank You !!