1. Amanda Griffin
520 Tom Sawyer Lane, 32534 *571-269-1178 * amandag46@outlook.com
CAREER SUMMARY
Motivated military veteran with extensive experience working in high stress,high customer turnover
situation eager to embark in a new career as a System Administration as a Military Veteran,I have
recently assisted severalstudent veterans in achieving their educational goals. Additionally, my
combination of information network systems, analyst, military, dispatch, and contract experience has
molded me into a diplomatic customer service professional, capable of decision making and
communication in high stress environments. If selected to be a part of your team, you will get a customer
service professional currently holding an active security clearance.
SKILLS
 Excellent Communication Skills
 Problem Solver
 Diplomatic
 Types 30 WPM
 Proficient Microsoft Suite and Access
 Strong Office Administrative Skills
PROFESSIONAL EXPERIENCES
Analyst
 Deployed software and updates, created and refine configuration that interface with network
 Analyzed risk assessment before implementing new software or adding hardware to the network
 Provided support documentation on support Service Desk and Desktop technicians
Customer Service
 Deescalated high conflict situations as a military police officer while interacting with the public in high
volume, stressful, and dangerous situations
 Provided support for approximately 100 solider weekly at Barden Education Center explaining education
benefits for enrollment or transfer of education benefits.
 Questioned approximately 700 weekly calls emergency and non-emergency to determine their locations,
and the nature of their problems to determine response needed
Office Administration
 Experienced in handling administration duties answering emails, phone calls, taking and relaying message.
 Ran demographic pattern reports to provide law enforcement local threat information
 Addressed issue by policies and procedure and reporting incidents
RELEVANT WORK HISTORY
Veteran Center, Work Study 2015 - Present
Career Source Escarosa, Work Study 2014 - 2014
Military Police/Desk Sergeant/Dispatcher, U.S. Army 2009 - 2014
MissionSupport Specialist, U.S. Immigration and Customs Enforcement 2013 - 2013
Senior System Analyst, BAE System 2006 - 2009
System Analyst, TEK System 2006 - 2006
EDUCATION & TRAINING
 Contract Officer Respective/FederalContracting Officer -2013
 IT Infrastructure Library (ITIL) Certification IT Service Management -2007
 Strayer University BS Information System Networking – 2006
 Microsoft Office Suite- 2000
CLEARANCE
 Top Secret/SCIC