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Shawn Paul Miller Resume 2016


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Shawn Paul Miller Resume 2016

  1. 1. Shawn Miller 242 Ackerman Road, Stevensville MD 21666410-353-8922  Results driven individual with experience in account management, leadership, sales and collaboration. Proven success in working leading a multi-functional team to achieve common objectives. Expertise in customer service and delivering on sales goals and deadlines. Experience in working in a highly technical and regulated industry. Strong verbal and written communication skills. Professional Qualities and Strength Coachingand Mentoring Data Analytics Relationship Building Account Management Identify Key Influencers Customer Lead Management Effective Time Management UtilizeSales and Marketing Strategies Customer Needs Assessment High Customer Service Delivery Performance Management Presentations and Proposals Professional Highlights Dr. Energy Saver Roof Works March 2015 - September2016 General Managerof SalesandOperations Responsiblefor the management of all officefunctions fromfirsttouch with customers to installation.Managed all office personnel includinghiring,trainingand performancemanagement. Key Contributions  Increased Leads by 30% vs.previous year  Increased Year over year revenue 18.7%  31% of cold callingleads resulted in home visits  Grew customer baseby 40%  Hired, trained and managed all officepersonnel,sales professionalsand installers  Responsiblefor all the marketing of organization  Created OfficeProtocols for Lead Management and all protocols for businessoperations  Analyzed data to create and forecast sales results  Utilized CRM Biz Wiz  Awarded trip to 2016 National Sales Convention  Worked to establish relationships with tradeassociations thathad impacton business HousePros March 2013 - March 2015 SeniorAccountManager Responsible foridentifyingleads,managementof those leads,frominitialcontacttoclose. Createdall marketingopportunitiesforthe organization. Key Contributions  Increased Leads by 50% vs.previous year  Increased Year over year revenue 12%  41% of cold callingleads resulted in home visits  Grew customer baseby 60%  Hired and trained sales personnel  Facilitated Company Meetings  Generated and qualified all company salesleads and scheduled in home sales visits  Managed all customer contacts,added sales numbers into CRM Improve It 360 software Thompson CreekWindowCompany September2002-March 2013 SeniorAccountExecutive Trained all new marketing hires and worked to establish newleads through various marketingopportunities. Generated leads for sales representatives through cold callingand through home shows. Key Contributions
  2. 2. Shawn Miller 242 Ackerman Road, Stevensville MD 21666410-353-8922   Increased company lead generation by over 50% resultingin organization growth from $2 million in 2002 to $25 million by 2013  Created the marketing division resultingin an increaseof lead generation by 50%  Provided leadership atall home shows and events, includingstaffing, schedulingand working  Created and utilized trainingprogramfor all new marketing and sales hires  Promoted and administered warehouse manufacturingtours for all radio personalities and in-house events  Managed customer leads utilizingImproveIt360 and SAP  Recipient of Employee of the Month in October 2009  Winner of the 2011 Meet the President of the United States for Economic Growth  Helped company grow from $2 million in 2002 to $25 million in salesby 2013  Participated in the startup operation of ClosetAmerica in 2011  Increased ClosetAmerica division sales by 50%within 2 years Onsite Companies July 1999 - September2002 Corporate Trainerand Recruiter Recruited,trainedandhiredtechnical,manufacturingandoffice supportpersonnel formajor corporations. Key Contributions  Builtand maintained client-employee relationships,which increased company revenue  Interview, pre-screen, and qualify candidates for potential clientele  Verify references and coordinatebackground checks and drug tests on potential employees  Established relationshipswith regional tradeschools,colleges and employment agencies in order to identify and recruitqualified employees  Trained 20-30 new hires each week on recruitingtechniques,software and professionalism  Traveled to several offices nationwideto assistwith company trainingand new practices Education Bachelors of Science inRecreation-OutdoorManagementand Leisure Commercial Management Lock HavenUniversity Lock Haven,Pennsylvania DivisionICollegeWrestler Volunteer Experience  Habitatfor Humanity  Internwiththe PA FishCommission,PA Game Commissionandthe U.S.FishandWildlife  VolunteerWrestlingCoach – KentIslandHighSchool 2002 thru 2012  Founderof Chesapeake BayWrestling Professional References Provided Upon Request
  3. 3. Shawn Miller 242 Ackerman Road, Stevensville MD 21666410-353-8922 