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Consumer rights and responsibilities

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Rights and Responsibilities of consumer.

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Consumer rights and responsibilities

  1. 1. ALINA,SANA,MARWA,JAWERIA,ASIYA,FATMA,SANA GUL,NAZISH.
  2. 2.  An individual who buys product or service for personal use ,who make the decision whether or not to purchase an item at the store.  Consumer is someone who can be influenced by marketing and advertisements
  3. 3.  Any time someone goes to a store and purchases a toy,shirt,beverage or anything else, they are making decisions as a consumer.  Teenagers are important consumers in todays market that know well that what to choose and to buy.
  4. 4.  "Teenagers have now become the gatekeepers to modern trends. With the internet and social media, teenagers have more access to that information than ever before."
  5. 5.  On march 15- 1962,US president John F Kinnedy put forth the “ CONSUMER BILL OF RIGHTS’’ to help consumers understand their rights and responsibilities.  In 1885, six consumer rights were adopted by united nation Assembly, which resulted in consumers having stronger consumer protection , policies worldwide.  March 15 is now declared as World Consumer Rights Day.
  6. 6. 1. The right to choose 2. The right to safety 3. The right to be informed 4. The right to be heard 5. Right to consumer education 6. Right to a healthy environment
  7. 7.  The consumer has the right to choose from variety and various products at competitive prices with an assurance of satisfactory  According to this right the consumer has the right to get information about the quality, quantity, purity, standard and price of goods or service so as to protect himself against the abusive and unfair practices uality
  8. 8. When we buy a sweater , we are not stick to one company but its the shop keepers duty to tell us the products of all the producers and we watch all of them like oxford, bonanza etc and then make our own choice. EXAMPLE
  9. 9.  The consumer should be protected against the marketing of goods or the provision of services that are hazardous to health and life.  EXAMPLE:  While buying cosmetics , soaps , shampoos , its the right of consumer to ask about information from shopkeeper like soaps according to skin type, a foundation suitable for complexion or not.
  10. 10.  The consumer should be protected against dishonest or misleading..advertising or labeling and has the right to be the fact and information needed to make an informed choice.It is the right to be given true facts and information about products so we can make wise choice.
  11. 11.  EXAMPLE: its our right to be informed by the salesman that wheather this cloth is of good quality or not or can we wear it as many times as we want even after washing it several times.
  12. 12.  Right to express consumer interests in making of government polices.  Sometimes the companies who are at their high status,comitt mistakes like manufacturing soaps,shampoos.We must have to inform them about their negative points towards their product
  13. 13.  Right to consumer education is the right to acquire knowlegde and skills necessary to be an informed consumer.  EXAMPLE: consumer education will help us to know and develop critical thinking and decision making ability
  14. 14.  The right to live and work in an environment which is neither threatening nor dangerous and which permits a life of dignity and wellbeing  EXAMPLE: It means the right to a physical environment that will enhance the quality of life

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