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•Denver Fernandes
•Athelia Fonseca
•Blake D’silva
•Adison Joseph

•Mishika Nambiar
•Salomi LouiS

7X
76
77
78
79
80
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Consumer Rights Denver
Do you know your Consumer Rights? Athelia
Consumer Protection Act, 1986 Blake
Objectiv...



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The definition of Consumer right is “the right
to have information about the quality,
potency, quantity, purity, p...









The right to be protected from all kind of
hazardous goods and services
The right to be fully informed abou...
If there is violation consumer’s right then a complaint can be
made under the following circumstances and reported to the
...




The act came into effect first on December
24, 1986 after being passed by the Indian
Parliment and signed by the Pre...






The act makes provisions to include both
tangible goods and intangible services
(henceforth referred to as 'Produ...
 Right against exploitation by unfair trade

practices.
 2. Right to protection of health and safety from
the goods and ...
• Consumers are, however, by and large, practically denied

most of these rights. They are exploited by a large number of
...
• Firstly, the business, comprising the producers and all

the elements of the distribution channels, has to pay due
regar...
• Secondly, the Government has to come to the rescue

of the helpless consumer to prevent him from being
mislead, duped, c...


Thirdly, consumers should accept consumerism
as a means of asserting and enjoying their
rights. Consumerism should succ...
Violation of consumer rights
Violation of consumer rights
Violation of consumer rights
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Violation of consumer rights

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Violation of consumer rights

  1. 1. •Denver Fernandes •Athelia Fonseca •Blake D’silva •Adison Joseph •Mishika Nambiar •Salomi LouiS 7X 76 77 78 79 80
  2. 2.       Consumer Rights Denver Do you know your Consumer Rights? Athelia Consumer Protection Act, 1986 Blake Objectives of Consumer Rights Adison Violation of Consumer Rights Mishika Measures Salomi
  3. 3.    The definition of Consumer right is “the right to have information about the quality, potency, quantity, purity, price and standard of goods or services”. Consumer Protection Act, 1986 the most important is the There are strong and clear laws in India to defend consumer rights, the actual plight of consumers of India can be declared as completely dismal
  4. 4.       The right to be protected from all kind of hazardous goods and services The right to be fully informed about the performance and quality of all goods and services The right to free choice of goods and services The right to be heard in all decision-making processes related to consumer interests The right to seek redressal, whenever consumer rights have been infringed The right to complete consumer education
  5. 5. If there is violation consumer’s right then a complaint can be made under the following circumstances and reported to the close by designated    The goods or services purchased by a person or agreed to be purchased by a person has one or more defects or deficiencies in any respect A trader or a service provider resort to unfair or restrictive practices of trade A trader or a service provider if charges a price more than the price displayed on the goods or the price that was agreed upon between the parties or the price that was stipulated under any law that exist
  6. 6.   The act came into effect first on December 24, 1986 after being passed by the Indian Parliment and signed by the President of India. It was modified later on and the modifications came into effect on March 15, 2003 The act is applicable in all states in India except Jammu and Kashmir
  7. 7.    The act makes provisions to include both tangible goods and intangible services (henceforth referred to as 'Product') purchased from a trader or services provider (henceforth referred to as company). The act can apply to any consumer who uses the product for non-commercial activities, the only exception being use of it to earn his livelihood In other words, the at excludes commercial customers fully, but inclues individual domestic customera, societies and non-profit organizations
  8. 8.  Right against exploitation by unfair trade practices.  2. Right to protection of health and safety from the goods and services the consumers buy or are offered free.  3. Right to be informed of the quality and performance standards, ingredients of the product, operational requirements, freshness or the product, possible adverse side effects and other relevant facts concerning the product or service.
  9. 9. • Consumers are, however, by and large, practically denied most of these rights. They are exploited by a large number of restrictive and unfair trade practices. A situation has developed in science is extensively applied to marketing to ruthlessly, exploit the consumers by stimulating the weak points and soft corners of their mind. Misleading, false or deceptive advertisements are quite common. • Many a time the advertisements deliberately give only half truths so as to give a different impression than is the actual fact. Thus, advertisements may, be misleading because things that should be said have not been said, or, because advertisements are composed or purposefully presented in such a way as to mislead.
  10. 10. • Firstly, the business, comprising the producers and all the elements of the distribution channels, has to pay due regard to consumer rights. The producer has an inescapable responsibility to ensure efficiency in production and the quality of output. He should also resist the temptation to charge exorbitant prices in a seller’s market. • Many a time, the imperfections on the supply side, like hoarding and black marketing, mercilessly gouge the consumer. Hence, a socially responsible producer should see to it that whatever is produced reaches the ultimate consumer in time and at reasonable prices.
  11. 11. • Secondly, the Government has to come to the rescue of the helpless consumer to prevent him from being mislead, duped, cheated and exploited. It should also take special care of the vulnerable sections. Governments should establish or maintain legal and/or administrative measures to enable or, as appropriate, relevant organizations to obtain redress through formal or informal procedures that are expeditious, fair, inexpensive and accessible. Such procedures should take particular account of the needs of low-income consumers.
  12. 12.  Thirdly, consumers should accept consumerism as a means of asserting and enjoying their rights. Consumerism should succeed in making the business and the government more responsive to the rights of the consumers. Consumerism is a social force to make the business more honest, efficient, responsive and responsible, and pressurize the government to adopt the necessary measures to protect consumer interests by guaranteeing their legitimate rights.

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