1. ALEXANDRU-IONUT IORDACHE
Contact Details
Mobile: 0751 8579 864
Email: a.iordache_2010@yahoo.com
A passionate, highly ambitious, persuasive and motivated person that holds a positive attitude when viewing life in general.
Excellent communication skills, creative problem-solving skills and confidence in my ability to learn from previous mistakes are
my keys to succeed in any activity I undertake. Challenging tasks motivate me, and I thrive on working towards targets and
learning something new every day. I have the ability to speak fluently in three different languages and expertise in working in
two different countries. I also possess sales, cash handling and customer service experience, administration, team management
and store management experience and relevant qualifications.
Education and Qualifications
2009-2012 - BA Business Management with Honours - University of Worcester, UK (2:1 degree awarded on 22 June
2012)
Subjects studied: General Management, HRM, Global Strategy, Diversity Management, Employee Relations, Leadership Strategy
and Change Management, Creative Problem Solving, Managing People, Innovation, Economics, Marketing, Finance, Advertising,
Business Decision Making, Business Environment. Dissertation project: The current level of awareness of UK diversity laws
among employees, and how this affects their work behaviour.
28th May 2010 - Worcester Award - As part of the Worcester Award Programme, I was required to undertake a number of
different activities: conduct research in order to find out and record the names and contact details of the shops in Worcester
that had an international cuisine.
11th November 2009 - Gradskills Certificate - Received full training. Following that, together with a professional recruiter,
we assessed real job candidates by comparing their applications against the job criteria, and participating in their interview
process.
1997-2009 - Waldorf High School, Iasi, Romania – Qualification: Baccalaureate Degree (equivalent to A in British A
levels)
SUMMARY OF EXPERIENCE AND CORE CAPABILITIES
Highly effective presentation, communication and persuasive skills. Reliable team player, strong work ethic and able get
things done on time. Effective organisational, analytical and research skills, with a creative approach towards problem-solving.
Strategic thinker with a strong bias for action, flexibility, initiative and the drive to forge relationships.
Strong cross-cultural awareness and flexibility, as demonstrated by working in different countries and making friends
from various cultural backgrounds. A forward thinker with the ability to work under pressure, as shown by being a good student,
having a job and doing extra-curricular activities. Excellent time management, leadership and administration skills, displaying a
confident, friendly and outgoing attitude towards others.
Solid computer skills and knowledge, including Microsoft Word, Excel, Outlook, PowerPoint, Internet/Internet
Browsers, Operating Systems. Consummate oral, written communication and computer skills; well-developed analytical and
problem-solving ability; sound judgment in managing sensitive and confidential information.
Native speaker in Romanian, proficiency in English and intermediate level in German.

2. CAPABILITY STATEMENT
Strategic Planning Organisational skills
Time Management Negotiation Skills
Assertive Communication Results-orientated and target driven
Confidence Coaching skills
Leadership and management skills Entrepreneurial skills
Sales and Customer Service Emotional intelligence
EMPLOYMENT HISTORY
INSTORE FIELD MARKETING, SMITHS NEWS, WORCESTER – 27 OCTOBER 2014 – 26 NOVEMBER 2014 – ADMINISTRATOR -
Working in Payroll, inputting expenses claims, such as mileage, parking, etc. into a computer program, and also working in Excel.
Working as part of a team, taking inbound calls and making outbound calls, in order to deal with a wide range of queries.
Organizing paperwork and filing it accordingly. Conducting audits to check that the work done by other team members meets
the required standard, and to ensure there are no processing errors.
CHEQUE CENTRE LTD., WORCESTER, UK – 25 NOVEMBER 2013 – 08 AUGUST 2014 – CUSTOMER SERVICE REPRESENTATIVE -
Offering a wide range of financial products and services to customers, such as short-term loans, instalment loans, cheque
cashing services, worldwide money transfer services, foreign currency exchange services, buy/pawn service for gold items, cash
for mobile phones. Besides serving customers, handling cash and meeting the everyday financial needs of our customers, I also
enjoyed working towards targets, meeting and exceeding them, whilst providing an exceptional level of service to every
customer, every time. In the absence of the Store Manager, I was acting as Deputy Store Manager, being responsible of the daily
branch running, handling cash deliveries and transfers, and managing our customer accounts (making outbound calls and
managing debt collection). Furthermore, I have, on occasion, travelled and solely covered other stores in the West Midlands
area, when required. Also, as part of my job, I was required to make proactivity calls and local leafleting on a daily basis, in order
to attract new business.
FULL SUPPORT CLEANING, BRISTOL, UK - 22 JANUARY 2013 - 28 AUGUST 2013 – CLEANER, KEYHOLDER, TEAM LEADER -
Working both as part of a team and independently on various sites in Bristol, constantly delivering excellent, high-standard
cleaning results.
HOMEFUNDRAISING LTD., BRISTOL, UK - 12 NOVEMBER 2012 - 10 JANUARY 2013 - FUNDRAISER - Working as part of a team,
talking to people and convincing them to make monthly donations to various charities.
FREEFLOW MANAGEMENT LTD., WORCESTER, UK - 23 NOVEMBER 2011 – 11 NOVEMBER 2012 – CLEANING SUPERVISOR -
Working as part of a cleaning team, using a combination of different skills, such as: communication, organization,
administration, management, coaching and leadership, to enable the team to efficiently achieve the desired cleaning results in a
timely fashion. I was also responsible for stock control, placing orders for stock replenishment, recording the hours worked by
each team member and allocating days off for all the members of my team.
S.C. DUMAREX S.R.L., IASI, ROMANIA - 21 June 2008 - 31 August 2009 - SALES ASSISTANT - Working in retail, I used my
interpersonal skills when dealing and interacting with people. Furthermore, I employed my administration skills when handling
cash, doing the inventory and placing orders for new stock. I have also used my problem-solving skills when running low on
stock, and dealing with customers who did not speak Romanian, or did not speak at all.
Confidently and patiently dealing with each customer, ensuring that they got the product that they were looking for, by
presenting the various products we had available in the kiosk. Besides making sure that the customers found the product they
were looking for, I also ensured that their whole shopping experience was an excellent one, by communicating calmly and
politely with every individual customer, regardless of their nationality, ethnicity, language, gender, and so on. Thus, I knew that
as a result of having had a great shopping experience, the customers would become loyal, and return in the near future to do
their shopping from my kiosk.