1. 12 Kirkconnel St
Mackay QLD 4740
0423 669 169
Karen Langtree
Experience
Feb 2012 – Current Community Solutions Mackay, QLD
Regional Operations Co-ordinator
Responsibilities:
• Fleet
• Implement and Support Workplace Health and Safety Systems
• Ensure processes and policies are established and maintained
• Develop, lead and support high quality and compliant site
administration team
• ICT
• Monitor and control all assets and ensure appropriate security and
compliance
• Staffing requirements
• Staff travel and accommodation
• Training requirements
• Site/ Region ordering
• Front Reception
• Office Maintenance
• Building Maintenance
• Marketing
• Manage Disability Program
• Manage Your Life Your Choice Program
• Staff Rostering
• On Call
• Meet Audit requirements (HSQF)
2004- Nov 2011 MADEC Mackay, QLD
Disability Services Manager
Responsibilities:
• Recruitment, selection, induction and appraisal of Disability Services
personnel
• Effectively lead and manage a team to facilitate the establishment and
development of a diverse range of youth services in the region
• Manage and facilitate adherence to Human Resources (HR) requirements of
Project Management
• Professional development and motivation of self and Disability Support
Workers
• Manage, monitor, review and report on disability services projects schedule
and budget.

2. • Manage departmental cost centre using best practice principles in
accordance with MADEC’s organisational processes
• Report to CEO on a regular basis.
• Timely advice to CEO re implications of organisational processes, responses,
OHS and HR issues.
• In consultation with CEO and Service Area Managers, access opportunities
for growth and development according to the Strategic & Business Plans
• Report to CEO on a regular basis.
• Timely advice to CEO re implications of organisational processes, responses,
OHS and HR issues.
• Manage Disability Service Area Human Resources including staff rosters
• Facilitate adherence to Human Resources (HR) requirements of Disability
Service Area
• Professional development and motivation of self and Disability Services staff
• Manage departmental cost centre using best practice principles
• Contribute to management of MADEC using the Strategic & Business Plans
• Liaise with Disability Services Manager and Senior Disability Services
Workers regarding operational management of time sheets, rosters
• Identify , define, anticipate, develop and implement Program and Project
products and services to meet client needs
• Participate in negotiations with funding committees and government
departments to develop processes that ensure the delivery of quality human
services.
• Ensure provision of timely and accurate reports and documentation on
project budgets, key performance indicators and human resources to CEO,
steering committees, funding bodies and other relevant stakeholders as
required
• Manage, facilitate and supervise :Disability Services programs, projects,
products and services on-going compliance with all relevant best practice,
Local, State and Commonwealth government legislation and contractual
requirements
• Promotion of MADEC Disability Services programs, projects and capacities
• Identify marketing needs and advise on Project Management new products
and services
• Liaise with Business Development Manager regarding Project Services
programs, products and services
• Ensure client and organisation satisfaction through continuous improvement
measures
• Develop personalised plans (Individual Lifestyle Plans – ILP) in conjunction
with service user and relevant stakeholders
• Implement, monitor and coordinate support teams’ support service delivery to
the service user in accordance with the service user’s ILP
• Manage the provision of support service delivery to support users (clients) of
Disability Services
• Liaise with clients, government agencies and other stakeholders, including
Disability Services Queensland, Mackay Advocacy and other service

3. providers
• Develop and maintain networks and input with disability sector committees
and government departments.
• Access opportunities for growth and development according to the Strategic
& Business Plans
• Identify , define, anticipate, develop and implement Disability Services’
products and services to meet client needs and wants
• Develop and initiate programs and projects that contribute to the growth and
development of MADEC Disability Services
• Creation of tenders, including identifying opportunities, needs analysis,
budget and submission writing
• Promotion of MADEC Disability Services’ programs and capacities
• Identify marketing needs and advise on Disability Services’ new products and
services
• Liaise with Marketing Coordinator regarding Disability Services’ products and
services
• Evaluate the effectiveness of Disability Services using a variety of methods
including surveys and complaint management processes, and plan future
products and services with this evaluation in mind
• Implement improvement of Disability Services, processes, procedures and
structures to enhance and develop operations and organisation
• Ensuring provision of timely and accurate reports and documentation on
budgets, key performance indicators, HR, etc to CEO, steering committees,
funding bodies and other relevant stakeholders as required
• Meet the needs of and adhere to relevant legislation including, but not limited
to:
o Commonwealth Disability Discrimination Act 1992;
o Queensland Disability Service Act 1992;
o Queensland Anti-Discrimination Act 1991;
o Workplace Health and Safety Act 1995;
o Commonwealth Privacy Act 1988;
o Privacy Principles (Privacy Amendment [Private Sector]) Act 2000;
o Commonwealth Freedom of Information Act 1982; and
o Commonwealth Industrial Relations Reform Act 1993
• Develop, maintain, monitor and adhere to Disability Services’ Quality
Management system that meets the needs of the Disability Sector Quality
System and the Queensland Disability Service Standards.
• Continuous improvement to Quality Management
• Ensure staff are aware of and adhere to Policies and Procedures
• Contribute to Quality Management audits of other service areas as scheduled
and monitor compliance of Disability Services
• Maintain business confidentiality
• Protect company image in accordance with policy and procedures
• Maintain an equitable service to all clientele
• Authorise Access Card registration forms and eligibility requirements
• Other duties as directed

4. Training Programs involved in:
• 2005-current
2005 – 2006 CEAP CJP Aged Care and Disability support workers
Delivered Certificate I in Work Readiness
2004-Current Senior First Aid Disability Support Staff
2002 & 2004 Youth Access Program
2004 Cert 111 Business Admin (Medical Terminology)
Responsibilities:
• Sound knowledge of the disability field
• Sound knowledge of the Disability Services Act 1992, Queensland Disability
Services Standards and other relevant legislation.
• Sound knowledge of the community services sector and not-for-profit
organisations
• Ability to develop and monitor service users’ personalised plans (Individual
Lifestyle Plans – ILP) in accordance with Queensland Disability Services
Standards
• Ability to liaise with local Disability Service Providers, Services and other
relevant stakeholders for networking purposes
• Understanding of Quality Management Systems and audit processes
• Sound computer skills - Word, Excel, Publisher, PowerPoint, Access,
Outlook
• Report and submission writing skills
• Ability to read, understand, interpret and meet contractual requirements
• Ability to tailor flexible services to meet client needs
• Excellent communication skills
• Advanced interpersonal skills particularly in relation to confidentiality and
diplomacy
• Ability to set, meet and prioritise deadlines
• Ability to research available products, projects and opportunities and map to
MADEC requirements and business evolution
• Ability to liaise with a diverse range of clientele
• Ability to set, meet and prioritise deadlines
• Advanced interpersonal skills particularly in relation to confidentiality and
diplomacy
• Ability to research available products, projects and opportunities and map to
MADEC requirements and business evolution
• Ability to liaise with a diverse range of clientele
•
Qualifications Current Commission for Children and Young People and Child Guardian
‘Working with Children Check Suitability Card’ (Blue Card) 586866/4
Expires 25/10/17

5. Yellow Card Exemption Card 2014-15260-1 Expires 25/10/17
• Criminal History Screening
• Senior First Aid Trainer/Assessor
• Cert 111 Community Services (Disability Work)
• Diploma Business Admin
• Cert 1V Assessment & Workplace Training
• Positive Behaviour Plan (Centre of Excellence)
• Enrolled Nurse
• PAS-ADD checklist
• SAI Global Internal Auditing 3 day Course
• Work health Safety Officer (Core)
• 13 Units Completed in Diploma of Community Services Coordination
(2 Units to completed )
• Advanced Diploma in Community Sector Management to be
completed 2012
• Diploma in Management completed 3/4/2013
Workshops
• 2010 Senior First Aid
• Fire Safety Advisory
• Legal and Ethical Framework
• Family Planning (Disability Sexuality)
• Leadership Management
• Centre of Excellence (Positive Behaviour)
• Internal Auditing (SAI Global)
• 2006- People Management
• 2006- Responding to Challenging Behaviours
• 2006 Behaviour management minimalism workshop
• 2005- Responding to Suicide
• 2005- Submission Writing
• 2005 –Successful supervision
• Statement of Attendance Conflict Resolution and Negotiation Skills
• 2003 –Cross Cultural training
• 2013
• How to manage workplace conflict
• Performance Management
• Safety Leadership
• Introduction to Fair Work
• How to develop business plans and budget

6. • Implement Continuous Improvement
• Problem Solving
• Recruitment and Selection
• Bullying Prevention
• Privacy
• Sexual Harassment Prevention
Referee: Graham Jeffrey M 0427 775 944
Martyn Baldwin M 0439 034 125
Natasha Read M 0412 666 389

7. • Implement Continuous Improvement
• Problem Solving
• Recruitment and Selection
• Bullying Prevention
• Privacy
• Sexual Harassment Prevention
Referee: Graham Jeffrey M 0427 775 944
Martyn Baldwin M 0439 034 125
Natasha Read M 0412 666 389