Husky Air Pilot Angels Scheduling System Project

Husky Air: Pilot Angels
Scheduling System Project Charter
Information System Planning and Project Management
INFO 461-001-Spring 2018
Alexander Truong
May 1, 2018

Alexander Truong
Husky Air Project Charter
Page 1
Table of Contents
Table of Contents 1
Description of Project 2
Executive Summary 2
Original Case Study 3
A.T.B. Team Charter 5
Business Case 10
Infrastructure 14
Scope Management Report 18
Project Plan, Schedule, Budget 24
Risk Management Plan 29
Earned Value and Quality Management Plan 33
Appendices: Microsoft Project Tutorials 42

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Description of Project
Husky Air Pilot Angels was in need of a new scheduling system. Not having had a proper
system in place aside from “paper and pencil”. The organization has come to Team A.T.B. and
as consultants we have designed, planned, and evaluated a project for the client to utilize.
Throughout the course of this project the team has come together and worked together utilizing
everyone’s strengths and weaknesses to the best of their businesses spending many busy
nights together and at home to create an optimal system to offer our project sponsor.
Throughout the course of the project has created a team charter to ensure quality work and
efficient work ethic. After having created a team charter Team A.T.B. has assessed a measure
of organizational value (MOV). That the team continues to reflect on as we have worked
towards. As one of the team’s core members I have taken the time to make sure my values
have aligned with the team. Ensuring not only in the team charter, in all meetings,
communications, and on every assignments: accomplishments were shared and egos were left
at the door. Each colleague as well as myself was accountable for the work done. We continued
to strive to learn implementing lessons from the course and the textbook. Committed myself and
teammates to be aligned with the goal of providing quality work. To do and say the right things
so that everyone felt appreciated and understood, even difficult situations arose. And to have an
environment of trust as each group member were not only work colleagues, but friends.
Executive Summary
The project was composed of 8 major assignments/milestones. Kicking off the start of the
project and the first meeting was the coming together of the team charter. This document would
set the expectations of the team and every group member. This opportunity was also the first
chance for group members to know one another work gets done. Throughout the creation of the
project and as each assignment was laid out and finished the team has set the foundation for
the Husky Air scheduling system to take place. Significant aspects of the project that have
attributed to the creation of the project charter has been assessing the MOV, the WBS, quality
management plan, and project risk. The project now needs to be implemented and a prototype
needs to be created for testing. Once the prototype is in place and has been approved, the
scheduling system needs to be programmed for a product to be offered. To ensure that the
team develops a quality project, it is recommended to continue to communicate with the client
and project stakeholders to make sure that product is build effectively, on time, and with
excellence.

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Original Case Study
Husky Air - Pilot Angels
Background
Husky Air opened for business in January 2008 when L.T. Scully and several other investors
pooled their life savings and secured a rather large loan from a Chicago Bank.
Located in DeKalb Taylor Municipal Airport (DKB) in DeKalb, Illinois, Husky Air is a fixed
base operator (FBO) facility that offers a full range of services to the growing demands for
business and private aviation. Currently, the company has 23 employees composed of pilots,
mechanics, and office staff.
As a FBO, Husky Air provides:
● Business jet, propjet, helicopter, and propeller aircraft charter
● Refueling
● Airframe, engine, propeller, and avionics maintenance
● Aircraft rental
● Flight instruction
● Pilot supplies
Although FBOs at other airports offer similar services, Husky Air has been receiving
increased attention throughout the Midwest for its charter service, maintenance, and flight
instruction.
Pilot Angels
In addition, Husky Air coordinates a charitable service called Pilot Angels. Working with
hospitals, health-care agencies, and organ banks, Husky Air matches volunteer private pilots,
willing to donate their time and aircraft with need people whose health-care problems require
them to travel to receive diagnostic or treatment services. In addition, Pilot Angels also provides
transportation for donor organs, supplies, and medical personnel. All flights are free of charge,
and costs are paid for by volunteer pilots who use their own aircraft.
The pilots who volunteer for the Pilot Angels program need no medical training and offer
no medical assistance. The planes do not carry any medical equipment and do not have to
accommodate any stretchers. Patients, however, must be medically stable and able to enter
and exit the aircraft with little or no assistance. The Pilot Angels passengers typically travel to or

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from a hospital or clinic for diagnosis, surgery, or some other treatment. Travel companions,
such as a relative, friend, or nurse, are common.
Currently, a pool of pilot volunteers is kept in a file folder. If a hospital or person with
medical or financial hardship contacts Husky Air, the name of the traveler, the destination,
date/times, and the number of travel companions are requested. Because of limite weight
restrictions in small aircrafts, the weights of the passengers and their luggage are needed as
well.
After the initial information is provided, Husky Air contacts the volunteer pilots to
determine their availability. Although a volunteer pilot may be willing and available for a Pilot
Angels flight, the plane may not have the range or weight-carrying requirements. This may be
an inefficient use of time since many pilots may have to be contacted until a pilot and suitable
plane can be found.
Project Description
Husky air would like to have a computer-based system to keep track of all its Pilot Angels
volunteers. Basic information about the pilots may include their name, address, phone number,
and so forth, as well as their total hours, certifications, and ratings. Moreover, specific
information about a volunteer’s aircraft would be useful. Such information should include the
type of plane, aircraft identification number (called the N number), whether single or multi-
engine, and its capacity for carrying passengers and cargo. Some pilots own more than one
plane.
Husky Air also wants to know more about the people, hospitals, clinics, and organ banks
that request the Pilots Angels service. In addition, they also would like basic information about
the patients, their passengers, and specific needs to help match volunteers with the request for
transport. Finally, Husky Air wants a list of all the Pilot Angels flights in order to recognize
specific volunteers for their contributions. This would include:
● The pilot who flew the flight
● The passengers onboard
● The plane that was used
● The total time of the flight
● The distance and destination of the flight
● The date and time of the flight
● The total fuel used

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A.T.B. Team Charter
TeamInformation Table
Team
Member
Contact Info Strengths Stressors Reactions under
stress
TeamRecovery
Alexander
Truong
703-989-8459
truonga3@vcu.ed
u
Patience, team player,
openness, and
perseverance. Willing
to learn, willing to fail,
and willing to succeed.
Lack of timely
communication,
effort, and care.
Will lose
temper/work
slower.
Give me space
or a solution.
Bidesh
Thapa
(804) 426-7238
thapab2@vcu.edu
Highly motivated,
hardworking, fast
learner, willing to learn
new things, flexible.
Lack of
communication.
Loss of motivation
and creativity.
Apologize,
things can go
wrong
sometimes.
Thabit
Ababneh
(804) 305-8727
ababnehts@vcu.e
du
Coordination,
Communication,
Organization,
Flexibility, Motivated.
Laziness, Lack
of competence.
Over
assertiveness.
ensure to me
that the work
will get done on
schedule.
Abdulrah
man
Almuways
(213) 284-1991
almuwaysaf2@vc
u.edu
My strengths are in
time management,
social networking, and
facilitating work.
Procrastination
and low-quality
work.
Calm and will
assist team
members.
Be calm and
continue to strive
for performance.
Personal Bios
Thabit Ababneh
My major is two fold, accounting and information systems; this is my senior year. Coming out of
college, I hope to pursue a career more focused in the accounting sector. I'm a very extroverted
person and don't shy away from confrontation or contradiction. That being said, I have learned
to try and curb the impulse to contradict or argue things as it often reflects a negative picture of
me. I’m an intellectual and objective. My greatest strength is the ability to organize a strategy

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and keep things driven towards a goal. Essentially, I think I am good at getting things done.
Unfortunately, this attitude sometimes leads to a form of tunnel vision and can cause me to
overlook things. My hobbies include, other than arguing of course, drawing, painting, playing
soccer and playing video games. Lately, as a result of busy schedules, I'm much more active on
mobile video games on my phone as well as using a drawing app.
Alexander Truong
Information Systems major, junior year, graduating May of 2019. I’m a student that has
overcome
personal strife, that I would prefer to keep private. I struggle with time management,
organization, and perfectionism. I’m passionate about technology, as well as business. I’ve
made sacrifices to my lifestyle in order to perform to the best of my academic ability. I enjoy
working with people and making the best out of the work that needs to be done. I journal
frequently to stay on track of my visions, goals, and daily tasks. When you get to know me I’m
more talkative and outgoing. I want to say I enjoy presenting and speaking in front of people, but
I still get nervous. I believe hope is necessary and I am motivated by responsibility, duty, and
self-determination. I will do my best to figure out how to work with people and get things done. I
like to have books on the backburner that I occasionally read and acquire information from.
When I have free time I try to exercise, read, or watch tv/ go on the internet, but I’m more
committed to school at the moment. My other interests include boxing, kickboxing, MMA, as well
as self-improvement. I don’t have the prettiest academic transcript or past. I have however
learned to use my failure: to humble myself, learn about what it means to work hard, and how to
continuously improve. I currently have an internship with Infranet Technologies Group, and just
accepted my summer internship at the Federal Reserve. This is a big moment for me and the
ball is just rolling for what I want to do with my life. People claim that I’m bright and charismatic.
My anxiety and negativity tell me otherwise. I was diagnosed with ADHD in college, but I choose
to not take medication or get disability assistance. This is my 6th year in college. Despite these
setbacks, I’ll do what it takes to stand out, work hard, and get things done.
Bidesh
Namaste and good wishes. I am initially from Bhutan, and I came to the US in 2010. I have an
associate’s degree in Computer Science from J. Sargeant Reynolds Community College. Here
at VCU, my current major is Information Systems with a minor in Computer Science. Currently, I
am a full-time student and am looking to gain some experience in the IT field this summer
break. I am a senior and will graduate this December. I am interested in pursuing a database
career. Aside from that, I am a music lover, in my free time I like to edit videos, play soccer, or
go to the gym to burn some extra calories. Due to my busy schedule, my current priority is
focusing on my studies and getting things done.
Abdulrahman

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Abdulrahman, I am a Senior at VCU. I’m planning to graduate with a degree in Information
Systems by this upcoming fall semester and then pursue a Master’s in Business Administration.
I really like living in Richmond and enjoying Indian food. I wish everyone a successful semester.
Mission Statement
As Team A.T.B. we strive to be a leader in the creation of effective IT solutions for businesses;
through work performance, growth, and continued learning.
Core Values
1. Timeliness
“We complete work on time if not early”
2. Due Care
“We provide professional quality work and documentation”
3. Respect
“We give equality and equity of treatment to everyone”
4. Open Mindedness
“We strive for every possible solution with a sense of trust and integrity”
How We Communicate
Communication Needs Agreed Mode of Communication Expected Response Time
General Logistics & Coordination Group messages 6 hours (not including 11pm-9am)
Quick Question Group messages 1 day
Urgent Matter Group messages ASAP
Personal Issue/Concern Group messages 1 day
Project Planning Group messages and meeting 1 day
Other Group messages and meeting 1 day
Primary means of communication and contact
A.T.B. members are committed to checking their phones and email within a day and everyday to
stay in contact.

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TeamMeetings
A.T.B. members meet during every class period to keep up with the class, content,
assignments, and planned tasks/goals. The team is expected to attend and prepare for the
mandatory meeting at 7 every Thursday.
Teamorganization and formalities
How we share the work:
A.T.B. members work hard, communicate effectively, and are all team players. We know when
to take the lead and when to support one another as a team; therefore:
1. We mutually decide on tasks and volunteer for roles.
2. We complete assignments on time or in advance.
3. We expect each other to step up and keep up with the team.
TeamBehavior Table
Acceptable Behavior Not Acceptable Behavior
Suggesting an alternative to our current strategy or
proposed solution.
Demand that the assignment be done in a certain way
instead.
Point out a deficiency, and provide a solution. Genuinely mock and insult someone for an
unintentional or genuine mistake.
Bringing the team back to the task at hand. Yell that everyone needs to shut up and focus.
Disagreement steps
Process Steps to Be Followed: Who is Accountable for Each Step
1.Contact team member The GroupMe will be used to keep in contact with
team members.

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2.Speak with the team Members will attend class as an opportunity to meet
and discuss.
3.Final warning addressed for the team and team
member
The GroupMe/class time will be used as a polite
means to issue warning.
4.Speaking with the Professor Knowledge of professor’s office hours will be made
known and agreed upon for drastic measures
*Resolved disagreements end with a handshake, apology, and continued efforts to perform as a
team and achieve
Roles and Responsibilities
● Team A.T.B. members are expected to show up and attend meetings every Thursday
after 7.
● Team A.T.B. members are expected to attend all classes to keep up with the material
and lecture.
● Team A.T.B. members are expected to research and prepare for class and team
meetings.
● Team A.T.B. are expected not only to contribute to work, but to ask questions.
● Team A.T.B. members are required to treat each other with respect and equality.
● Team A.T.B. members are responsible for each other, and each other’s work.
● Team A.T.B. member will always find a way to submit work early and on time.
● Team A.T.B. members are expected to listen to each other and work with each other.
● Team A.T.B. members know there is no right or wrong way to get things done; only the
right way to behave, treat one another, and contribute to the success of the team.
● Team A.T.B. members are be fair, knowledgeable, and prepared.
Agreement Notice
All team members have read the team charter and agree to the expectations addressed in this
document:
“I have read and understood all the requirements of the team charter, I agree to adhere
to the entailed expectations required of me as a member of Team A.T.B.”
Signed,
Signature Date

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Alexander Truong 2.24.2018
Abdulrahman Almuways 2.24.2018
Bidesh Thapa 2.24.2018
Thabit Ababneh 2.24.2018
Business Case
Desired Areas of Impact
Organizational
Value
Description Measurable Metric Time Frame
Strategic Increase the amount
of pilots currently
participating in our
program
Increase pilots
participating by 10%
18 months
Customer Create a more
reliable system for
users to use
Decrease customer
withdrawals by 20%
6 months
Financial Reduce the costs
associated with
scheduling
Reduce costs for
scheduling by 50%
4 months
Operational Decrease the amount
of time customers
need to wait to book
a pilot.
Decrease time to
book a flight by 20%
6 months
Social Increase the amount
of flights booked in
this program
Increase amount of
flights by 10%
12 months

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Alternatives
1. Maintain the current system, least effective option (system is poorly managed: all paper,
pencil, and phone calls).
2. Use a packaged solution available on the market called Airplane Manager.
https://airplanemanager.com/. The costs of using the software system and service is
$375/month.
3. Hire a professional office assistant familiar with managing schedules.
4. Build a custom system. This will be done with Oracle Apex. This system will be scalable
that handle more pilots as needed in future. But, to build this system, we will have to hire
a System Developer that will cost $ 45 per hour who will build cloud base system.
Analysis of Alternatives
This section contains the analysis of alternative 1, alternative 2, alternative 3 and
alternative 4 based on total cost and benefits of ownership.
Total Cost of Ownership
Resource Description Alternative 1
(keeping the
old system)
Alternative 2
(purchasing off
the shelf)
Alternative 3
(specialized office
assistant)
Alternative 4
(Developer)
Salary The cost of hiring an
employee/contractor
$57,600 $0 $40,000 $86,400
($45 * 1,920
hours)(hiring
a contractor)
Software The cost of the
software package
$0 $4500 (a year) $0 Google Docs $0
Training Costs for teaching
employees on how to
work the system
$0 $0 (Part of pack) $0 $0
Hardware or
cloud storage
Costs of products
purchased of cloud
service
$0 $20,500
(laptops and
other devices for
24 employees)
$0 $480 a month
Support and
Maintenance
Costs for supporting
the system
$0 $0 (outsourced
to Airplane
manager
$0
Included

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support)
Installment Implementing the
system
$0 $10,000 (routers
for people to
access wifi)
$0 $1000
Total Cost of
Project
Cost of the solution $57,600 $35,000 $40,000 $87,880
Total Benefits of Ownership (1-5) Ranking Chart
Benefits Alternative 1 Alternative 2 Alternative 3 Alternative 4
Store Staff
Information
2 4 4 5
Store Customer
Information
1 4 3 5
Store Flight
Details
1 4 2 5
Customer
service
1 3 5 5
Interface
Design
0 5 3 5
Usability 2 5 4 5
Active Directory 0 5 3 5
Security 0 4 4 5
Scalability 0 4 3 5
Sum of
Benefits
7 33 31 50
Benefit
Percentage
14% 66% 62% 100%

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Analysis Alternative 2 Alternative 3 Alternative 4
ROI 64.57% 44% 34%
Payback 3.79 yrs 5.7 yrs 12.5 yrs
Break Even Point 18.42 21.05 46.25
Calculation of Investment (ROI)
ROI for Alternative 2:
Project ROI = (57,600 – 35,000) / 26,500
Project ROI = 64.57%
Project ROI = (57,600 – 40,000) / 40,000
Project ROI = 44%
Project ROI = (57,600 – 87,880) / 87,880
Project ROI = -34%
Calculation of “Payback”:
Payback for Alternative 2:
Payback Period = 35,000 / 7000
Payback Period = 5 years
Payback for Alternative 3:
Payback Period = 40,000 / 7000
Payback Period = 5.7 years
Payback for Alternative 4: Payback
Period = 87880/ 7000
Payback Period = 12.5 years
Calculation of “Breakeven”:(The point at which its income cover its expenses)
Break even Analysis for Alternative 2:
Break even point = 35,000/ (2,000 - 100)
Break even point = 18.42

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Break even point = 40,000/ (2,000 - 100)
Break even point = 87,880/ (2,000 - 100)
Recommendation
Our recommendation is for Husky Air to build a custom system and management
solution. In comparing alternatives based on the organizations needed requirements and budget
this is the most viable option. Based on the analysis of alternatives option 3 has the optimal
break even point, relative ROI, and best payback period. This is our recommendation as it
saves money and offers the same value.
Infrastructure
Resource Requirements
People
Resource Name Resource Description
System Programmer The person actually developing the code for
the system and who will be maintaining and
supporting the system. This will be yearly
Project Manager The person coordinating and instructing the
System Programmer and System Architect, to
keep the project on time, within scope, and
within budget. This will last for 6 months; the
project’s schedule constraints.
System Architect The person who is responsible for
determining and creating the physical
infrastructure for the system. This will last for
6 months; the project’s schedule constraints.

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Technology
Computers Computers, keyboards, mouses, etc for the
programer, architect, and manager
Server A server to be used for developing,
supporting, and maintaining the system
Router A router to be used to facilitate internet
connection for our “people” resources.
Facilities
Office space Space to be used to develop the proposed
system
Other
System Support User assistance and the fixing of any system
bugs or issues as they arise
Training to use software Training employees to properly use the
installed system
Installation & Implementation Initial installment of the system
System Maintenance Maintaining smooth operation of the system
once it is implemented
Resource CostTable
People
Resource Name Resource Description Source
System Programmer $70,720 yearly (at $34 an
hour)
indeed.com
Project Manager $45,760 (at $44 an hour) indeed.com

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System Architect $55,120 (at $53 an hour) indeed.com
Technology
Computer $1,347 (HP Slimline with
accessories times 3)
Wallmart.com
Server $1,792 (HP Z800 workstation
with 12 core computer, 4TB
HDD, 500 SSD, with 2 X SIX
Core Xeon 3.46 GHz)
newegg.com
Routers $10,000 (ASUS AC2900 wifi
dual band Gigabit routers)
Amazon.com
Facilities
Office Space Extra office space will be
used so there is no additional
cost
-
Other
System Support Included in Programmer
Salary
indeed.com
Training to use software Included in Programmers
Salary
indeed.com
Installation & Implementation Included in “people” salaries indeed.com
System Maintenance Included in Programmers
Salary
indeed.com
Contract Payment Method:
In reviewing the resource cost tables. Costs will be paid for by the project sponsor in
increments. Costs will vary depending on fees associated with each phase of the project as well
as the costs associated with setting up the system.
Learning Cycle: Documentation

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Learning Cycle Statement:
The team members have carefully understood the given instructions in order to plan
ideas. We have conducted a group meeting to distribute the assignment in parts as per
everyone’s preferences. The schedule of the meetings include deadlines that were also
determined. All means of communication were used to work efficiently and timely. The team
members worked jointly, which lead to completion. Working in teams is a great skill that all of us
have practice it during the assignment.
Learning Cycle Tables
Current Understanding Assumptions made Need to research
Husky Air needs a new
scheduling system
Insufficient due to lack of
infrastructure (everything is in
a file folder)
Best system to implement in
terms of scope, budget, and
time
Decrease time it takes to find
a pilot/plane with the correct
match for the client
Employees used to the filing
system despite inefficiency
A system design and
interface that reflects an
improved version of how
users schedule and
document
Increase Husky Air customer
retention and continued
business growth
Husky Air has services that
stand out amongst their
competition in addition to
their volunteering service
How to design a system that
will accommodate and reflect
Husky Air’s business model.
Personnel Duty Date of Completion
BideshThapa Review/revise executive
summary/introduction/MOVs
Sunday @7
AlexanderTruong Contract Payment Method
Statement and Amend TOPS
Doc
Sunday @7
Thabit Ababneh Resource Cost Tables Sunday @7
Abdulrahman Almuways Learning Cycle statement
and Learning Cycle tables
Sunday @7

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Scope Management Report
Deliverable Structure Chart

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Use-Case Diagram

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Work Breakdown Task and Resource List

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Work Breakdown Task Timeline

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Estimated Project Cost
Scope Change Request Form

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Scope change request form
Request name: __________________ Request date: ___/___/______
Request title: ____________________ Request number: __________
Request description:
Justification:
Possible alternatives:
Impacts Alternative 1 Alternative 2 Alternative 3
Scope
Schedule
Resources required
Cost
Recommendation:
Authorized by:
Date:
__________________________________________ ____/_____/________
Scope Change Request log

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Request Number Request
Title
Date of
Request
Requested
by
Priority
(L, M, H)
Authority to
Approve
Request
Expected
Response
Date
Scope Change
Approved?
(Y/N)
Project Plan, Schedule, Budget
Cost Overview Table

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Resource Rate
Project Manager $44.00/hr
System Programmer $34.00/hr
System Architect $53.00/hr
Work Breakdown Structure

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Network Diagram

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Project Budget and Schedule Summary Questions
What are beginning (use May 23) and end dates for your project? How many days will it take to
complete the project?
● The begin date is May 23, 2018 and the end date is July 8, 2018. It will take about 33
days to finish the project .
Does your project have a single critical path or multiple critical paths? What is the importance of
the critical path?
● The Project has 1 critical path. It’s importance is defining the mission essential tasks
towards the completion of the project. There is no slack in the critical path.
What is the initial total project baseline cost of the project?
● The baseline cost is $15,557.33
Does your project have any over allocated resources? If so, be sure to level your resources.
● No, the tasks have been ensured to not have any allocated resources and the majority of
the tasks are finish-to-start tasks, and each resource is carefully assigned to the
appropriate task.

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Risk Management Plan
Revised Work Breakdown Task List and Resources

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Revised Work Breakdown Timeline
Revised Resource Table

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Risk Analysis Table
Phase Defining project
goal
Project
Planning
Execute and
Control
Project Close Project
Evaluation
Risk Difficulty in not
completely
understanding
what the best
solutions are.
That the defined
goals do not
create the best
value for the
organization and
do not fit the
requirements
Project Plan is
too
Conservative,
and The
project actually
takes less time
to implement
and evaluate.
The system is
too complicated
and difficult for
user to
navigate. In this
case, the
project will
need to
evaluate and
will take longer
days.
Incorrect
summary
reports of the
project are
created
Initially we have
allocated one day
to evaluate the
whole project. If
project managers
fails to work on
the evaluation of
project or
something other
critical needs to
do on the same
day, then project
evaluation will get
longer than one

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day or will
complete in next
day.
Probability 10% 15% 5% 2% 5%
Pay Off (Loss) (7,000) 2,000 (10,000) (10,000) (500)
Net
Consequence
(Prob * Payoff)
(700) 300 (500) (200) (25)
Strategy The project
manager
communicates
with Husky Air to
clarify what the
goals and
specific
requirements are
Encourage
Employees to
come in under
time and
budget.
The project
manager have
to revise the
mov and make
sure it is
matching with
the user
requirements.
Accept Risk The project
manager, himself
have to mark the
date and work on
it accordingly.
Impact On
MOV
If this the goals
are not specific
enough they will
not provide
value to the
company
This risk has
no impact on
MOV as it
would mean
that the project
would end
earlier than
expected, but it
does not affect
what the
project delivers
but would
simply deliver it
sooner.
This risk have a
devastatingly
negative impact
on the project
MOV as the
project will not
do what the
organisation
needs it to do.
This risk would
not impact our
MOV. It would
however cause
the organisation
to have this
MOV
misevaluated
and which may
cause some
inappropriate
decisions in the
future to be
made
This will lead to
the extension of
one more day
and might
increase the
overall MOV time
frame.
Risk Owner Project
Manager, Husky
Airlines
Husky Airlines Project
Manager,
Husky Airlines
Project
Manager,
Husky Airlines
Project Manager,
Husky Airlines
Source of Risk
Project
People/Product People People,
Technology
Process,
Technology,
People
People
Internal or
External
Internal Internal Internal Internal Internal
Nature of the
Risk
Unknown-
Unknown
Unknown-
Unknown
Known-
Unknown
Unknown-
Unknown
Unknown - known

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Earned Value and Quality Management Plan
Part I, Earned Value Analysis
Earned Value Report

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Table with Tasks (for context)

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Tracked Gantt Chart (for context)
Analysis of Earned Value
Budget at Completion (BAC) $ 14,040
Planned Value (PV) $ 13,336
Actual Cost (AC) $ 12,580
Earned Value (EV) $ 9,810
Schedule Variance (SV) ($ 3,526)
Cost Variance (CV) ($ 2,770)
Schedule Performance Index (SPI) 0.735603
Cost Performance Index (CPI) 0.779809
Estimate at Completion (EAC) for both SPI and CPI $ 18,004.40
Estimate to Complete (ETC) $ 5,424.40

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Variance at Completion (VAC) $ 8,615.60
To Completion Performance Index (TCPI) for BAC 2.89726
To Completion Performance Index (TCPI) for EAC 0.779809
The CPI and SPI are both significantly below 1 meaning that the testing phase is both
behind schedule and over budget. As the testing phase is about 3 quarters finished with, and
these differences have been consistent throughout the project, we have decided to treat these
variances as typical, and so the EAC takes into account only the CPI. With an estimate of $
18,004.40 to be spent in total on the testing phase, we expect to incur costs of 5424.40 to
complete it. As our TCPI for our BAC is extremely high, it would be very difficult to complete this
project within the parameters set by the BAC. However, When adjusted for the EAC, the project
is much more feasible with a TCPI of about .78.
Conclusions
With the progress that the testing phase has already gone through there is little we can
do to correct this project all the way back to our original BAC. This variance in actual costs to
expected costs is due largely in part to the sophistication of the system that is being tested. That
is to say, we simply did not properly estimate the costs to begin with. With that in mind, It is
appropriate to revisit our budget to completion, and reflect this fact in it. These estimates were
however given to us from bug busters, and so going forward I would recommend that we either
rely on our own estimates when outsourcing to this organization, outsourcing to a more reliable
company, or locking in costs via a contract that holds bug busters to the estimate they provided
when it comes to cost (meaning that any additional expense due to prolonged task is out of
their pocket, not ours).

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Part II. Quality Management Plan
TeamA.T.B’s Focus on Quality
As a team we have come together as individuals who not only strive to work hard and
provide quality work. But we ensure that our work commits to a set of standards and
expectations. Each individual strives for work excellence and we take measures to ensure that
the systems and products we design meet customer needs but we take the time to make sure
that the process is excellent as well. This is to make sure that the quality is built into the system
not after the system is made.
Our core philosophies and principles:
1. We focus on customer satisfaction.
2. We prevent mistakes before we make mistakes.
3. We’ve improve the process to improve our products.
4. We make sure that quality is everyone’s responsibility.
5. We work from experience and facts.
Quality Based Metrics
Team A.T.B adheres to a set of standards, processes and metrics. These are standards
that the team has agreed upon to meet specifications and criteria over years of experience.

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● Process Quality: Process metrics are used to improve product development and the
maintenance processes. Our process metrics focus on the effectiveness of identifying
and removing defects and bugs.
● Product Quality: Process metrics are used to measure the intrinsic quality of the
deliverables and that satisfaction is met with these deliverables measured
.
● Project Quality: Our project management processes is used to ensure that the project
meets its overall goals that the scope, schedule, and budget objectives are managed
effectively.
Type Metric Description
Process
➔ Defects by phases
➔ Response time to fix
the problems
The number of defects found
during the each phase of the
project.
The average time to solve the
problem in the process.
Product
➔ Customer found
defects
➔ Customer satisfaction
The number of defects items
received by the customer
An index to evaluate how
satisfied the customer is.
(e.g. scale from 1 (very
unsatisfied) to 10 (very
satisfied)
Project
➔ Scope changed
approvals
➔ Over allocated
Resources
The number of modification
that they were approved
The number of resources
assigned to more than one
task
TeamA.T.B Quality Assurance
Team A.T.B. ensures quality assurance. We provide a means of auditing the project to ensure
that we follow standards, processes, and metrics that are documented. In doing so we
continually deliver a system that meets our project customer’s needs and expectations. Done
through a series of our verification and validation activities for every product delivered.
The Verification Activities: To meet system requirements before final testing

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Task: Activity: Result:
Data
Inspections
Make sure the data are within the
system that are not duplicated or has
any null values.
Ensures that the information
contained in the scheduling system
is ready for delivery.
Code Reviews Making sure the code is compiling
properly and giving the output as it is
required.
Ensures that during the coding
process the code works before
moving onto the next phase.
Specification
Reviews
Making sure it is meeting the
requirements as we go through.
Makes sure that the product will
perform and meet the
requirements the client needs for
their Air Charter business.
The Validation activities: Testing the product
Task: Activity: Result:
User
Acceptance
Testing
Final testing where a sample user
similar to the customer and client
interacts with the product.
Customer will be satisfied as the
product will work based on how
the user will interact with the
system and interface.
Requirement
Testing
Thorough testing to remove possible
errors and bug issues as each aspect
of the scheduling system is exercised.
This is done before user testing to
make sure the system will perform
based on the set of requirements
given
System Testing Runs the scheduling system once to
make sure it activates and that the
user can interact with it
Pretesting to make sure the
system will work.

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Appendices: Microsoft Project Tutorials

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