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PREPARED BY: SUPERVISED BY:
OUMAIMA NAJJAH ELIDRISSI MR,ZAKHIR
YOUNESS JABBAR
Plan
 Introduction
 Importance of Communications Management
 Def. Project Communication Management
 Plan comm. - Tools & Techniques
 Problems in Requirements Analysis
 Manage Communications
 Control Communications
 Conclusion
Introduction
“Project mangers spend most of
their time (about 90%)
communicating with team
members and other project
stakeholders — internal or
external to the organization”.
Importance of Communications
Management
 The project manager should effectively and efficiently communicate with
stakeholders.
 Managing communications is very vital for any project.
 A failure in communication can have a negative impact on the project.
Importance of Communications Management
The project manager uses a variety
of communication methods to share
information among stakeholders.
He/she should decide what, how,
and when to use each
communication method.
Project Communication Management
Is the processes that are required to ensure timely and
appropriate planning, collection, creation, distribution, storage,
retrieval, management, control, monitoring, and the ultimate
disposition of project information.
Various forms of communication
Form of
Communication
Characteristics Examples
Written Formal
 Precise
 Transmitted through the medium of
correspondence
 Project charter, scope statement, project
plan, WBS, project status
 Complex issues
 Contract related communications
 Memos
Written Informal
 Email, notes, letters, etc.
 Regular communication with team
members
Oral Formal
 High degree of flexibility
 Use the medium of personal contact,
group meetings, or telephone
 Presentations, speeches
 Negotiations
Oral Informal
 Conversation with team members
 Project meetings
 Break-room or war-room conversations
Non-verbal Communication  About 55% of total communication
 Facial expressions, hand movements,
tone of voice while speaking, etc.
Plan communications management
 Mostly performed during the early stages of the project, i.e., during
developing project management plan.
 Is linked with enterprise environmental factors, because project’s
organizational structure impacts the project’s communication requirements.
 The results of this process should be reviewed regularly throughout the
project and revised as needed to ensure continued applicability.
 The project Kick-Off Meeting is held at the end of the project-planning
phase.
Communications management plan
Plan comm. - Tools & Techniques
Plan comm. - Tools & Techniques
 Push communication
 Pull communication
 Interactive communication
Plan comm. - Tools & Techniques
Problems in Requirements Analysis
 Analyst have difficulties:
 In getting pertinent (appropriate) information
 Handling large and complex problems
 Accommodating changes
Example of communication plan
Project name: Redevelopment Project (ref: db61001)
Stakeholder group Area of interest Information requirements Information provider Method of communication Frequency
Senate and Chancellor’s office
Senior Management Board
Progress to cost and
budget advance notice of
problems. Achievement
of benefits.
Highlight reports and exception reports. Project Manager At monthly committee meetings.
Monthly or as
required for
escalations
External Relations
Office/Communications Office
Benefits to University
and impact on
community
High level information regarding the
master plan and progress. Details of and
involvement in consultation planning and
communication planning.
Project Office and
Project Manager
At meetings and via email.
Bi-weekly and as
required.
Business and enterprise
Benefits to University
and impact enterprise
High level information regarding the
master plan and progress.
Project Manager
To Director via Senior
Management Board meetings.
Monthly
Manage Communications
Control Communications
Project communication  management

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Project communication management

  • 1. presentation on: PREPARED BY: SUPERVISED BY: OUMAIMA NAJJAH ELIDRISSI MR,ZAKHIR YOUNESS JABBAR
  • 2. Plan  Introduction  Importance of Communications Management  Def. Project Communication Management  Plan comm. - Tools & Techniques  Problems in Requirements Analysis  Manage Communications  Control Communications  Conclusion
  • 3.
  • 4. Introduction “Project mangers spend most of their time (about 90%) communicating with team members and other project stakeholders — internal or external to the organization”.
  • 5. Importance of Communications Management  The project manager should effectively and efficiently communicate with stakeholders.  Managing communications is very vital for any project.  A failure in communication can have a negative impact on the project.
  • 6. Importance of Communications Management The project manager uses a variety of communication methods to share information among stakeholders. He/she should decide what, how, and when to use each communication method.
  • 7. Project Communication Management Is the processes that are required to ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, control, monitoring, and the ultimate disposition of project information.
  • 8. Various forms of communication Form of Communication Characteristics Examples Written Formal  Precise  Transmitted through the medium of correspondence  Project charter, scope statement, project plan, WBS, project status  Complex issues  Contract related communications  Memos Written Informal  Email, notes, letters, etc.  Regular communication with team members Oral Formal  High degree of flexibility  Use the medium of personal contact, group meetings, or telephone  Presentations, speeches  Negotiations Oral Informal  Conversation with team members  Project meetings  Break-room or war-room conversations Non-verbal Communication  About 55% of total communication  Facial expressions, hand movements, tone of voice while speaking, etc.
  • 9. Plan communications management  Mostly performed during the early stages of the project, i.e., during developing project management plan.  Is linked with enterprise environmental factors, because project’s organizational structure impacts the project’s communication requirements.  The results of this process should be reviewed regularly throughout the project and revised as needed to ensure continued applicability.  The project Kick-Off Meeting is held at the end of the project-planning phase.
  • 11. Plan comm. - Tools & Techniques
  • 12. Plan comm. - Tools & Techniques  Push communication  Pull communication  Interactive communication
  • 13. Plan comm. - Tools & Techniques
  • 14. Problems in Requirements Analysis  Analyst have difficulties:  In getting pertinent (appropriate) information  Handling large and complex problems  Accommodating changes
  • 15. Example of communication plan Project name: Redevelopment Project (ref: db61001) Stakeholder group Area of interest Information requirements Information provider Method of communication Frequency Senate and Chancellor’s office Senior Management Board Progress to cost and budget advance notice of problems. Achievement of benefits. Highlight reports and exception reports. Project Manager At monthly committee meetings. Monthly or as required for escalations External Relations Office/Communications Office Benefits to University and impact on community High level information regarding the master plan and progress. Details of and involvement in consultation planning and communication planning. Project Office and Project Manager At meetings and via email. Bi-weekly and as required. Business and enterprise Benefits to University and impact enterprise High level information regarding the master plan and progress. Project Manager To Director via Senior Management Board meetings. Monthly