This is a project charter for a Husky Air project done in an INFO 461 class during my time at Virginia Commonwealth University

1. VirginiaCommonwealth University
Information Systems Project Planning & Management
HUSKY AIR PROJECT CHARTER
INFO 461-001
Adam Ransom

2. 1
Contents
Project Description.............................................................................................................................2
Executive Summary............................................................................................................................4
Measurable Organizational Value.......................................................................................................5
Alternatives.......................................................................................................................................6
Recommendation.............................................................................................................................10
Infrastructure ..................................................................................................................................11
Resource Cost Table.........................................................................................................................12
Learning Cycle..................................................................................................................................14
Deliverable Structure Chart..............................................................................................................16
Use Case Diagram ............................................................................................................................17
Work Breakdown Structure..............................................................................................................18
Scope Change Process......................................................................................................................20
Schedule & Budget...........................................................................................................................22
Project Plan.....................................................................................................................................25
Risk Management Plan.....................................................................................................................29
Earned Value Analysis......................................................................................................................34
Quality Management Plan................................................................................................................40
Appendix A: MS Project Tutorial I & II...............................................................................................43
Appendix B: MS ProjecT tutorial III ...................................................................................................49

3. 2
Project Description
Husky Air would like to have a computer-based systemto keep track of all its Pilot Angels
volunteers. Basic information about the pilots may include their name, address, phone number,
and so forth, as well as their total hours, certifications, and ratings. Moreover, specific
information about a volunteer’s aircraft would be useful. Such information should include the
type of plane, aircraft identification number (called the N number), whether single or multi-
engine, and its capacity for carrying passengers and cargo. Some pilots own more than one
plane.
Husky Air also wants to know more about the people, hospitals, clinics, and organ banks
that request the Pilot Angels service. In addition, they also would like basic information about
the patients, their passengers, and specific needs to help match volunteers with the request for
transport. Finally, Husky Air wants a list of all the Pilot Angels flights in order to recognize
specific volunteers for their contributions. This would include
● The pilot who flew the flight
● The passengers onboard
● The plane that was used
● The total time of the flight
● The distance and destination of the flight
● The date and time of the flight
● The total fuel used

4. 3
Executive Summary
So far, only the project planning and systemrequest has been completed. There are many
things that still need to be done so far including:
 Creation of the system
 Allocation of resources
 Testing and troubleshooting of system
 Implementation of systeminto company
Suggestions
Suggestions for enhancements to the current systemshould be implemented until after the
current project is finished. A form for suggestions will be implemented upon 6 months after the
project is completed and delivered. We will contact users via email and telephone and ask them
to fill out a survey (to be decided) to evaluate what they think about the current system.
Recommendation: To implement this system, we should implement it in waves. After further
testing and troubleshooting before the release of the system, it should be rolled out in waves of
5-10. This should help maintain stress on the servers and allows us time to roll out the system
to customers in intervals.

5. 4
Measurable Organizational Value (MOV)
The project will be successful if in approximately 6 months following the initial implementation
date, there is a 65% reduction in the time it takes to match a customer with the pilot/plane for
flight service. Our goal for this project is to reduce the time it takes to match customer and pilot
while increasing efficiency and quality of the system.
Desired Areas of Impact
Customer Customer is the most important of the desired areas of impact because
building positive relationships with the customers and understanding their
needs will allow Husky Air to better serve its customers and gain repeat
business.
Financial We want to reduce any operational costs for Husky Air while maintaining a
set budget to complete the project within the project completion time.
Social By decreasing the time, it takes to match a customer with a plane it will allow
us to transport our customers faster to their appropriate health care
provider. This should lead to an increase in the survival rate.
Strategic Improve the public perception of Husky Air, as well as continue to improve
Husky Air’s goals as part of their mission statement.
Operational Spend less time matching customer with the respective pilot.
Desired Areas of Impact
Customer is the most important of our desired areas of impact because it is pivotal in order to
building strong relationships with our customers. This will allow Husky Air and Pilot Angels to
better serve the needs of its customers and gain repeat business. The financial area is our
second most important area of impact because we need to reduce the operational costs for
Husky Air while maintaining a set budget to complete the project within the desired completion
time. Our third area of impact that is important to us is the social aspect of the business. We
need to be able to decrease the time it takes to match customers with planes so we can
transport them quicker and more efficiently to their appropriate health care provider. By

6. 5
reducing the transport time, we will effectively be increasing the survival rates of our
customers. The fourth area of impact we would like to focus on is the strategic area of the
business. If we improve the public perception of Husky Air as well as continuing to improve its
goals it will cause more people to be drawn to our service and will lead to increased business.
The last area of impact we will focus on is the operational side. It is crucial that we spend less
time matching customers with pilots in order to better serve our patients and deliver on our
mission statement.
DesiredValue
Better? Husky Air aims to build positive relationships with their customers to better understand
their needs. They aim to make their customer experience smooth and enjoyable in order to
repeat business with them.
Faster? According to the MOV, Husky Air aims to reduce the time to match customers with a
pilot and plane for service. They aimto increase the efficiency in matching customers to the
service while reducing the amount of time it takes while matching a customer to fit their needs.
Cheaper? Husky Air wants to reduce any operational costs it takes to complete their goals and
objectives for the information system. They also want flight services to be affordable for
customers, so reducing any principal costs is important.
Do more? Husky Air wants to consistently improve the service they are bringing. Pilots are
recognized for their achievements based on merits like ratings, certification, and hours, so they
would like to recognize those who do a good job while being part of Husky Air. They aim to
make a connection between pilots and customers.
Appropriate Metric/ Target
Dr. Albert J. Wynne, an Information Systems professor at Virginia Commonwealth University,
recently won the lottery and wants to donate $5 million to Husky Air for every 200 flights
completed with the Pilot Angels. In addition, each pilot will receive a $1,000 reward for every
20 flights that they complete. This provides incentive for both Husky Air and pilots to both
recruit more pilots and complete their goals within an allotted time period. Many other
generous donors, including the VCU Medical Campus, have also sponsored Husky Air by
donating funds to help develop the information system as well as provide community outreach
for Husky Air.

7. 6
Alternatives
A Comparison of Alternatives
Status Quo Purchase Software Package Build a Custom System
Do Nothing Takeflite (software): The
software platforms connects
multiple data sources into a
single digital systemof record
allowing airlines easy visibility
into the customers,
operations, profitability.
Build a custom information
system suited for Husky Air
Pilot Angel.
Direct Costs N/A PC Cost: $5500 PC Cost: $5500
Indirect Costs Part-time
Hourly
Administrative
Assistant:
$40,000/year
Part-time Hourly
Administrative Assistant:
$30,000/year
Database Developer Salary:
$78,000
Part-time Hourly
Administrative Assistant:
$15,000/year
Ongoing
Support &
Maintenance
Costs
N/A Monthly Software Cost: $200
Maintenance Fee: $150
Maintenance Fee: $130
Total Cost of Ownership
Status Quo Purchase Software Build a Custom

8. 7
Package System
Development Costs
Hardware Cost $0 $5,500 $5,500
Initial Software Cost $0 $2,000 $10,000
Construction Cost $0 $0 $15,000
Training Cost $0 $1,000 $1,000
Operational Costs
Annual Software
Cost
$0 $1,500 $0
Maintenance $0 $2,100 $900
Total: $0 $12,100 $32,400
Total Benefits of Ownership
Status Quo Purchase Software
Package
Build a Custom
System
Option Description Keep the original
paper-based system.
Takeflite (software)
The software
platforms connect
multiple data sources
into a single digital
system of record
allowing airlines easy
visibility into the
Create a custom
system that fully
meets the needs of
Husky Air - Pilot
Angels business.

9. 8
customers,
operations,
profitability. The
platform also
manages Departure
Control, Flight
Scheduling &
Planning, Operations,
Pilot Rostering &
Crew Management,
Business Intelligence
and Maintenance
Control.
Efficiency Very low Heightened efficiency Heightened efficiency
Accuracy Increases the chances
of mistakes being
made, but does not
require employees to
learn new
systems/skills.
Greatly increases
accuracy by making it
easier for flight
scheduling, departure
control and crew
management.
Lowered Cost No additional costs in
the long run.
Added costs of
purchasing the
package and
implementing the
system into the
business.
Custom software will
be purchased based
on organizational
needs. Expensive
now, but less costs in
the long run.
Total Benefit of Ownership
(rated 1-5)
Maintain Status Quo Purchase Software
Package
Build Custom System
Benefits

10. 9
High-value work 2 5 5
Accuracy 3 4 5
Efficiency 3 3 5
Decision Making 2 3 5
Customer Service 1 3 5
Security 1 5 5
Storage 2 5 5
Total Benefits 14 28 35

11. 10
Recommendation
After analyzing the Total Costs and Total Benefits of Ownership, and looking at Husky Air’s
goals, there are three alternatives they can take:
1. Create a standard information system based on a software package.
2. Create a custom information systemthat fits their needs.
3. Do nothing (status quo) and keep the current system.
Alternatives 1 and 2 would be feasible options for Husky Air, but they must figure out which will
fit their needs the best. Going forth with a standard package will show you everything that
you’re going to get with the system, but you may not get everything you desire out of the
package. If you go forth with a custom package, Husky Air will get the features that they desire
out of a custom package. The conflict of interest comes in the cost of a custom system, because
custom systems generally cost more than a standard package. Husky Air also has generous
donors and sponsors helping them with this project, so the cost will not be an issue. After
further evaluation of the alternatives, creating a custom information system will be the best
option for Husky Air to take. The custom systemwill allow pilots and employees to make better
use of their time for an efficient service, and it gives them a system that better fit their needs
based on their project goals. Since they are being backed by donors, the cost will not be an
issue, and could potentially be worth it in the long-term as they build better relationships with
their customers and community.

12. 11
Infrastructure
Resource Requirement Table:
People Sponsor - providing funds to the project.
Programmer - Creating, Updating, and Maintaining the software.
Project Manager - will be in charge of leading the team and guide employees
and programmer. Will manage project scope, budget, schedule and other
project related stuff.
System Architect - person who will be in charge of creating the infrastructure
and architecture that will be the system. Will work together with
Programmer and Project Manager to create the framework for the system.
Technology Computers - 3 workstations/ 1 server
Softwares - custom made software/Takeflite software/ MS Office
WiFI - Routers and Modem for Internet. (Verizon Fios)
Printer
Facilities Office space that’s attached of the warehouse for the team to work at during
the work week.
Other -Training for employees on software and technology
-Maintenance for the first 6 months
-Implementation of the software

13. 12
Resource Cost Tables
Human Resources: People
Resource Cost Source
Programmer $65,000 www.paylab.com
Project Manager $60,000 www.paylab.com
System Architect $70,000 www.paylab.com
Technology Resources: Hardware and Software
Resource Cost Source
Computers: 1 Server/ 3
Workstations
Dell PowerEdge T330 Tower
Server: $679.00 each
Dell Precision Tower 3000
Series (3620): $799.00
Server
WorkStation
Microsoft Office 365 Office 365 Suite: $19.99 per
month
Microsoft Office
Telephone Services Verizon FiOs - 1-10 VoIP lines
$35.00/month (per line)
Verizon Voice
Internet Services (Ethernet &
Wi-Fi) - Commercial Grade
Verizon FiOs Business:
$114.99/month
Verizon
LaserJet Printer Canon Color imageCLASS
MF634Cdw Wireless Color
All-In-One Printer: $310.00
Best Buy
Oracle APEX Database
Software
Oracle Cloud Database
Service 12c: $1.66/hr
Oracle

14. 13
Facilities
Resource Cost Source
Office Space $1000/month at Local
Warehouse
www.loopnet.com
Other
Resource Cost Source
Training for Employees Included in the employee
salaries
www.paylab.com
Maintenance Included in the employee
salaries
www.paylab.com
Implementation Included in the employee
salaries
www.paylab.com
Contract Payment Method
We will be using the fixed price method of payment. We will receive $1.2 million dollars
for the whole project. This will be enough to cover all the cost for the salaries and materials.

15. 14
Learning Cycle
Learning Record & Action Plan
Learning Record
What we know (Facts) What we think we know
(Assumptions)
What we don’t know
(Questions to be Answered)
Needs to decrease the time
spent matching customers
with pilots.
Not very efficient due to
current systemthat is in
place
How can we increase
efficiency with the system?
Needs to manage scheduling
more efficiently.
We will have donors for this
project
Who is sponsoring this
project?
Needs to match volunteers
with their contributions.
Need to increase efficiency
and productivity for
employees with matching
pilots/customers
How do we know if
productivity is increased with
employees?
Action Plan
Who? Does what? By when?
Joel, Adam, Hwan Hee,
Mason
Understand the requirements
of the project
Sunday
Joel Create the contract payment
method.
Monday
Mason Create the contract payment
methods
Tuesday
Hwan Hee Create cost tables for Tuesday

16. 15
equipment and resources
Adam Create and analyze
alternatives for project
Wednesday

17. 16
Deliverable StructureChart

18. 17
Use Case Diagram

19. 18
Work BreakdownStructure

20. 19

21. 20
Scope Change Process
We will utilize a scope change process if we desire to change something within the project. A
change in the scope process will require the use of a scope change request form. Upon
submitting a scope change request form, we will carefully review and analyze the form and its
justifications to see if it will be beneficial for the project, and a decision will be made. The form
will be as follows:
Husky Air Scope Change Request Form
Requestor name: ___________________ Request date: ____________
Request title: ______________________ Request number: _________
Request Description:
Justification:
Possible Alternatives:
Impacts Alternative 1 Alternative 2 Alternative 3
Scope
Schedule
Resources required

22. 21
Cost
Recommendation:
Authorized by Date
___________________________________ __________________________

23. 22
Schedule & Budget
Resource Cost Tables
Human Resources: People
Resource Cost Source
Programmer $65,000 www.paylab.com
Project Manager $60,000 www.paylab.com
System Architect $70,000 www.paylab.com
Technology Resources: Hardware and Software
Resource Cost Source
Computers: 1 Server/ 3
Workstations
Dell PowerEdge T330 Tower
Server: $679.00 each
Dell Precision Tower 3000
Series (3620): $799.00
Server
WorkStation
Microsoft Office 365 Office 365 Suite: $19.99 per
month
Microsoft Office
Telephone Services Verizon FiOs - 1-10 VoIP lines
$35.00/month (per line)
Verizon Voice
Internet Services (Ethernet &
Wi-Fi) - Commercial Grade
Verizon FiOs Business:
$114.99/month
Verizon
LaserJet Printer Canon Color imageCLASS
MF634Cdw Wireless Color
Best Buy

24. 23
All-In-One Printer: $310.00
Oracle APEX Database
Software
Oracle Cloud Database
Service 12c: $1.66/hr
Oracle
Facilities
Resource Cost Source
Office Space $1000/month at Local
Warehouse
www.loopnet.com
Other
Resource Cost Source
Training for Employees Included in the employee
salaries
www.paylab.com
Maintenance Included in the employee
salaries
www.paylab.com
Implementation Included in the employee
salaries
www.paylab.com
Resource Requirement Descriptions for the cost
Resource Description
Project manager Act as a core of this project to lead and
manage the team.

25. 24
System Developer Work with Project manager and Programmer
to help develop and design the basic of the
structure.
Project Team employees Working with Project manager to work as a
team to complete the given tasks.
Programmer Work with Project manager and System
developer to implement the system.
Software Software needed to download essential
software such as Microsoft Office to
complete the business process.
Hardware Computers, Router, Printers, etc needed to
do business process while working on the
project.
Maintenance Needed to keep the systemup to date and
protect from outside threats such as virus.
Training Training the employees to teach them what
to do and get up to date with the project.

26. 25
Project Schedule Plan
Task Name Duration Resource
Husky Air Information System 165 days
Initialize and Conceptualize 22 days
Team Training 7 days Project Manager
Develop MOV 3 days Project Team
Employees
Approve MOV 3 days Project Manager
Define Alternative and Cost Analysis 3 days System Developer
Identify and Choose Best Alternative 3 days Project Manager
Propose Business Case to Stakeholders 3 days Project Manager
Milestone: Business Case Complete 0 days
Milestone: Initialization and Conceptualization Complete 0 days
Project Plan & Project Charter 26 days
Team Charter 2 days
Define Team Member Requirements 1 day Project Manager
Define Team Rules 1 day Project Team
Employees
Milestone: Team Charter 0 days

27. 26
Project Plan 21 days
Develop and Define Project Scope 5 days Project Manager
Create Deliverable Structure Chart 3 days Project Team
Employees
Create Use Case Diagram 3 days System Developer
Define Resource Costs 3 days Project Team
Employees
Define Project Schedule Plan 3 days Project Team
Employees
Develop Project Budget 3 days Project Team
Employees
Client Approval 1 day System Developer
Milestone: Project Plan Complete 0 days
Milestone: Project Plan and Project Charter Complete 0 days
Project Development 15 days
Team Meeting 1 day Project Team
Employees
Define Task Requirements 3 days Project Manager
Extract System Requirements 5 days System Developer
Develop List of Requirements 3 days Project Team
Employees
Analyze Requirements 3 days Project Manager

28. 27
Milestone: Development Plan 0 days
Analysis 7 days
System Proposal 7 days Project Manager
Milestone: System Proposal Approved 0 days
Design 21 days
Create Use Case Diagram 3 days Project Team
Employees, System
Developer
Create UI Prototype 5 days System Developer
Design Database 7 days System Developer
Create Entity Relationship Diagram 2 days Project Team
Employees, System
Developer
Create SQL Frame 3 days Project Team
Employees
Client Approval 1 day Project Team
Employees
Milestone: System Design Complete 0 days
Construction 32 days
System Developer creates System Structure 15 days System Developer
Programmer codes Systems 13 days Programmer
Project Manager Approves System 4 days Project Manager

29. 28
Milestone: System Developed 0 days
Implementation 25 days
Implementation Plan 7 days Project Manager
Execute Implementation 7 days Project Manager
User Training 10 days System Developer
Client Approval 1 day
Milestone: Implementation Complete 0 days
Close Project 16 days
Project Summary Final Report 6 days Project Manager
Project Evaluation 10 days Project Team
Employees
Milestone: Close Project Complete 0 days
Milestone: Project Complete 0 days

30. 29
Risk Management Plan
Resource Cost Table
Project Manager $60,000
System Developer $70,000
Project Team Employee $30,000
Programmer $65,000
Hardware $5,500
Software $7,410.66
Office Space($1000/month) $6,000
Training $1,500
Maintenance $900
Total: $246,310.70
Resource Requirement Descriptions for the cost
Resource Description
Project manager Act as a core of this project to lead and
manage the team.

31. 30
System Developer Work with Project manager and Programmer
to help develop and design the basic of the
structure.
Project Team employees Working with Project manager to work as a
team to complete the given tasks.
Programmer Work with Project manager and System
developer to implement the system.
Software Software needed to download essential
software such as Microsoft Office to
complete the business process.
Hardware Computers, Router, Printers, etc needed to
do business process while working on the
project.
Maintenance Needed to keep the systemup to date and
protect from outside threats such as virus.
Training Training the employees to teach them what
to do and get up to date with the project.

32. 31
Risk Analysis Table
Conceptualiz
e and
Initialize
Develop
Project
Charter and
Plan
Execute and
Control
Phase
Close Project Evaluate
Project
Success
Potential Risk Difficulty
with picking
an
alternative,
due to the
lack of
knowledge
that each
software
package
provides
Disagreemen
t and conflict
regarding
team rules
User training
not complete
or users find
system
difficult to
navigate
Delayed
project
charter
We assigned
14 days for
project
evaluation. If
project
members do
not stay on
task or there
are delays in
other phases,
then it may
increase the
amount of
time needed
to evaluate
the project.
In what ways
could this
risk impact
the MOV?
Increase the
overall
Project time
frame.
Potential
conflicts
regarding
team rules
can cause
delayed in
the project.
Increase the
time it takes
to get the
system
running
because
additional
training is
needed.
If the charter
is not
completed on
time, the
whole project
will be
delayed,
impacting the
MOV.
The longer
the project
takes, the
less time
there is to
obtain the
MOV on
time.
How could
this
potentially
impact the
project
objectives?
(Scope,Qualit
y,Schedule,B
The time it
takes to
complete the
project may
increase or
the end date
will go past
the desired
It may affect
the project’s
schedule and
dates of
completion.
The project
may possibly
swing out of
schedule and
budget.
This would
affect the
project’s
schedule and
end dates.
This would
directly
impact the
project’s
schedule and
quality.

33. 32
udget) completion
date, which
affects the
schedule.
Conceptualiz
e and
Initialize
Develop
Project
Charter and
Plan
Execute and
Control
Phase
Close Project Evaluate
Project
Success
Source(s) of
project risk
(People,
Technology,
environment,
other)
Staff
members,
people, the
technology
provided
People,
Technology,
Organization,
and
Environment
People,
Environment,
and
Organization
Team
Members
People that
are involved
with the
project
Are the
sources of
this risk
internal or
external to
the project?
Internal Internal Internal Internal Internal
Is this risk
known,
known-
unknown,
and/or
unknown-
unknown?
Unknown-
Unknown
Known-
Unknown
Known-
Unknown
Unknown-
Unknown
Known-
Unknown
Risk Owner Project
Manager
Project
Manager
System
Developer
Project
Manager
Project
Manager
Risk
Management
Strategy
The project
manager acts
as the hiring
manager.
They must
hire
The project
manager
must create
the structure
and make
sure team
The system
developer
must make
sure the user
interface is
easy to
The project
manager is
responsible
for making
sure all
employees
The project
manager
must make
sure that all
employees
working on

34. 33
individuals
that can
directly
identify
alternatives
rules are
followed and
agreed upon.
navigate and
functions
properly.
Also, they
must have a
high-quality
training
program.
stay on task
and that the
final report is
completed on
time.
the project
are on-task
and complete
the
evaluation
within the
desired
project
completion
schedule.

35. 34
Earned Value Analysis

36. 35

37. 36

38. 37
Baseline

39. 38
Updated

40. 39

41. 40
Quality Management Plan
Husky Air’s objective is to ensure quality during and after the project using a set of processes
and procedures. This approach allows Husky Air to achieve a quality product through
verification and validations. The following are objectives of this plan:
- Ensure quality
- Ensure accuracy and efficiency
- Ensure integrity and honesty
- Ensure maintainability and continuity
Quality Based Metrics
Type Metric Description
Process 1 Defect by Content Errors Number of errors that
appears in the content
Process 2 Communication Defect Whether the stakeholders get
correct information or not
Product 1 Customer Satisfaction A rating index to measure
customer satisfaction or
dissatisfaction through 1-5
rating scale.
Product 2 Level of Performance Level of performance on
errors or bugs
Project 1 Training Hours Number of hours spend for
training employees
Project 2 Turnover The number of project team
members who quit or
terminated

42. 41
Quality Assurance
Verification of Quality
Task Activity Result
Maintenance The project team will
routinely perform
maintenance checks on the
system as a result of any
changes, issues, or requests
that may occur.
Ensures that quality is met
and that the systemis
running properly with
accurate information.
Testing Data Check to make sure that the
data in the systemshows no
errors or duplicates that may
result in errors.
Ensures that data runs
properly within the system
and that it is being used
effectively and efficiently.
Quality Inspection Inspect systemto ensure that
it delivers specific tasks, data,
etc. to match system’s goals.
Ensures quality through
routine inspection of system
and software.
Testing Reports Check reports of systemwith
customer data to ensure
accuracy.
Ensures reports and outputs
are accurate as well as
making sure the requested
files can be delivered.
Validation of Quality
Task Activity Result
Customer/User Input Analyze user’s request to
make changes,
Ensure quality through
customer satisfaction.

43. 42
improvements to make
customer satisfy.
Goal Analysis Validate that the goals of the
project is met and completed
to the team’s expectation.
Ensure that MOV is met
within team’s goal.
Usability Test Validate that the systemis
usable and runs properly.
Ensure a quality of system to
the users.
Prototyping Validate that the systemis
approved by users and as a
test to see if each model
works, so adjustments can be
made as needed.
Ensures that the final product
is delivered according to
customer needs as well as
delivering a quality product.

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MS Project Tutorial I Begins Here

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MS Project II Tutorial Begins Here

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MS Project Tutorial III

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