Shaswat khatiwada Project Charter

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PROJECT CHARTER
Information Systems 461-001: System Plan and
Project Management
By: Shaswat Khatiwada
Husky Air- WHIS

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Project Charter – Husky Air
Table of Contents
Contents
Table of Content ..............................................................................................................................2
Executive Summary (w/ recommendation) ....................................................................................3
Original Case Study Scenarios & System request ..........................................................................4
Project Description...........................................................................................................................5
Team Charter ..................................................................................................................................6
Business case (w/ feasibility analysis and cost/ Benefit analysis)...................................................9
Defining the Project Infrastructure ................................................................................................19
Scope Management Report ...........................................................................................................22
Project Plan, schedule, budget .......................................................................................................26
Risk Management Plan ..................................................................................................................36
Earned Value Analysis and Quality Management Plan.................................................................47
Appendices: MS Project Tutorials I, II, III....................................................................................55

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Executive Summary
The Husky Air Information Systems have progressed from the request of the system to
the creation of the system plan, the framework and project management scheme. Through the
planning and creation of this framework, the team has laid the foundations for the creation to
take place. With the help of the team, the business case with a feasibility analysis and cost
benefits has been created to fit the description of the project. The team has also created planned
and budget the project with risk management plans, earning value and quality management
plans.
However, apart from this framework work, more had to be done to put the system in the
hands of Husky Air Information Systems. The following statements are what must be done to
complete the correct implementation if the Husky Air information system. The system needs to
be enhanced by the current systems once the original user requirements and recommendations
have been completed. The team has also planned to create a prototype user interface, as well as
an implementation plan that must be designed to connect the old systems information to the new
system. Once an interface and enhancement of the current system have been approved and the
programming has been completed, the team will congregate in the implementation phase and
continue to evaluate the project and evaluate the MOV. The maintenance will be carried out after
the successful implementation of the Husky Air information systems.

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Original Case Study
Husky Air – Pilot Angels
Background
Husky Air opened for business in January 2008 when L.T. Scully and several other investors
pooled their life savings and secured a rather large loan from a Chicago bank. Located at DeKalb
Taylor Municipal Airport (DKB) in DeKalb, Illinois, Husky Air is a fixed base Operator (FBO)
facility that offers a full range of services to the growing demands for business and private
aviation. Currently, the company has 23 employees composed of pilots, mechanics, and office
staff.
As an FBO, Husky Air provides:
• Business jet, propjet, helicopter, and propeller aircraft charter
• Refueling
• Airframe, engine, propeller, and avionics maintenance
• Aircraft rental
• Flight instruction
• Pilot supplies
Although FOB’s at other airports offer similar services, Husky Air has been receiving increased
attention through the Midwest for it charters service, maintenance, flight instruction.
Pilot Angels
In addition, Husky Air coordinates a charitable service called Pilot Angels. Working with
hospitals, health care agencies, and organ banks, Husky Air matches volunteer private pilots,
willing to donate their time and aircraft, with needy people whose health care problems require
them to travel to receive diagnostic or treatment services. In addition, Pilot Angels also will
provide transportation for donor organs, supplies, and medical personnel. All flights are free of
charge and the costs are paid for by the volunteer pilots who use their own aircraft.
The pilots who volunteer for the Pilot Angel program need no medical training and offer no
medical assistance. The planes do not carry any medical equipment and do not have to
accommodate any stretchers. Patients, however, must be medically stable and able to enter and
exit the aircraft with no or little assistance. The Pilot Angel passengers typically travel to or from
a hospital or clinic for diagnosis, surgery, or some other treatment. Travel companions, such as a
relative, friend, or nurse, are common.

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Currently, a pool of pilot volunteers is kept in a file folder. If a hospital or person with a medical
or financial hardship contacts Husky Air, the name of the traveler, the destination, dates/times,
and the number of travel companions are requested. Because of limited weight restrictions in
small aircraft, the weights of the passengers and their luggage are needed as well.
After the initial information is provided, Husky Air contacts the volunteer pilots to determine
their availability. Although a volunteer pilot may be willing and available for a Pilot Angel
flight, the plane may not have the range or weight-carrying requirements. This may be an
inefficient use of time since many pilots may have to be contacted until a pilot and suitable plane
can be found.
The Project Description
Husky Air would like to have a computer-based system to keep track of all its Pilot Angel
volunteers. Basic information about the pilots may include their name, address, phone number,
and so forth, as well as their total hours, certifications, and ratings. Moreover, specific
information about a volunteer's aircraft would be useful. Such information should include the
type of plane, aircraft identification number (called the N number), whether single or multi-
engine, and its capacity for carrying passengers and cargo. Some pilots own more than one plane.
Husky Air also wants to know more about the people, hospitals, clinics, and organ banks who
request the Pilot Angel service. In addition, they also would like basic information about the
patients, their passengers, and specific needs to help match volunteers with the request for
transport. Finally, Husky Air wants a list of all the Pilot Angel flights to recognize specific
volunteers for their contributions. This would include:
▪ The pilot who flew the flight
▪ The passengers on board
▪ The plane that was used
▪ The total time of the flight
▪ The distance and destination of the flight
▪ The date and time of the flight
▪ The total fuel used

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WHIS Team Charter
I. Team Members
Marquis Bryant: bryantml@vcu.edu || 757-927-7334
William Harris: harriswm2@vcu.edu || 804-519-0438
Ingrid Salgado: salgadois@vcu.edu || 703-853-6460
Shaswat Khatiwada: khatiwada@vcu.edu || 703-577-9407
Team Leader: Shaswat Khatiwada
II. Team Mission Statement
The mission of the WMIS team is to create value and making a difference everywhere
we engage.
III. Team Core Value
Teamwork: We believe we can get anything done when we are working in a team,
because of the support and motivation we get from each other. Teamwork can be
overwhelming which is why we are going to divide the work so; a single person
doesn't have to carry the team.
Respect: Listening and being considerate of others. Not caring about others and
thinking about yourself.
Courtesy: Considering how one's actions can affect other individuals Acting without
consideration for the consequences of actions

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IV. Team Communication Norms
Communication Need
Agreed Mode of
Communication
Turn Around Time (if
applicable)
General Logistics &
Coordination
Text, Email and Face-to-
face
24 hrs.
Quick Question
face
2-5 hrs.
Urgent Matter
face
1-2 hrs.
Personal Issue/Concern
face
48 hrs.
Project Planning
face
2-4 hrs.
Other
face
16 weeks
Accessibility and On-Call:
Shaswat Khatiwada: I will be free most Monday, Wednesday and Friday, so anytime works
for me. just text me.
Ingrid Salgado: I am free Mondays and Fridays
Marquis Bryant: I am free Mondays and Wednesday any time before 4 and Tuesday and
Thursday after 3:30. Friday, i am free all day, but send a text anytime on those days.
V. Conflict Resolution
Team
Member
Strengths *Hot Buttons*
Reactions
under
stress
How you can
help me when
my hot buttons
are pushed
Shaswat
Khatiwada
Organizational skills,
teamwork, good with
PC’s
N/A N/A
Try working on
the project.
Ingrid
Salgado
Organized,
collaborative, good
listener
Not putting in work,
not turning
assignments on time
stress out
Give me space,
try to work out
issue(s).
William
Harris
Friendly, courtesy,
outside of the box
thinking
Lack of
communication
Silence Relax

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Marquis
Bryant
Problem solving,
teamwork, analyzation
skill, respectfulness
people not doing their
part, not turn work in
on time
stressed out
or silence
give me space or
try to fix the
problem
VI. Short Bio
My name is Marquis Bryant, I am currently a senior at VCU. My major is information
systems. I am scheduled to graduate in December 2018. I am from Newport News, Virginia.
Some of my hobbies are listening to music, sometimes playing it, surfing the internet. I chose
to be information systems major because I have enjoyed using computer since I was little and
over years I wanted to learn more about them. I have already got my associates degree in
information technology from Thomas Nelson. Which is the college that transferred from
before I got here last year. My plan once I graduate from VCU is the work in IT industry for
a private company or for the government.
I am a fourth year Information Systems student at Virginia Commonwealth University. I was
born on a military base in Lawton Oklahoma until I was 4 years old. I moved to North
Carolina and eventually Virginia when I was 5. I have grown in central Virginia most of life
and find it hard to imagine leaving Richmond. In a year or so I plan to pursue my passion for
IT and start a career in either Atlanta, Georgia or Portland, Oregon. In my free time, I also
enjoy being outdoors and doing things such as camping hiking and fishing. In contrast, video
games used to be a major part of my life, but I try to stray away from them more these days,
considering that they arguably wasted some of the best years of my life. It is a shame because
gaming in my rural community was one of the first, and one of the few small chances for me
to get interested in technology at all to begin with… my name is William Harris.
My name is Ingrid Salgado. I am a senior at Virginia Commonwealth University. I
transferred to VCU from Northern Virginia where I attended NOVA community college and
received my Associate Degree in Information Technology. I consider myself as outgoing,
laid-back, detail-oriented and hardworking. Some of my hobbies include listening to music,
watching T.V. and hanging out with friends. My anticipated graduation date is for December
2018, and my plans after graduating consists of moving back to NOVA and working in the
IT Field for a high innovative company. Still considering pursuing my masters as well but
would like to start working in the IT field first to get the career experience.
My name is Shaswat Khatiwada, I am a senior at Virginia commonwealth University. I also
transferred from NOVA where I received my Associate degree in Computer Science. I am
also from NOVA (Northern Virginia). I love lived there for more than 10 years. I am
originally from Nepal. In my free times I like playing video games, watch movies or
sometimes just take a nap. I love traveling so, every opportunity i get I always travel. At the
end of the year I am planning to travel to the West Coast.

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Business Case Analysis
Learning Cycle
System Description:
The Husky Air are collaborated with Pilot Angels group both of whom transport patients
and/or other important things to hospitals in case of emergency. Our Information system will
help track all Pilot Angels, the plane they fly, their schedule, and availability for volunteering.
The Information system will include a database that will store the Pilots, their information such
as; phone number, names, experience in the field, trip details. The system is also created to track
the Planes information such as fuel cost, their life, maintenance, clients that flew using those
planes, where the plane is located. The Information system will allow the hospital and the clients
locate the plane and the pilot both for a faster and safe journey for their care, while improving
documentation and easy retriever of the information.
Project Value:
With the new Information System Husky Air will be able to shorten their interaction time
with the volunteer and provide a more accurate and reliable service to their customer with the
new computer-based systems for both the volunteers and clients.
Project Goals:
● Provide volunteer’s personal information and schedule
● Keep track of customer information and their requests
● Lower cost
● Increase business productivity
● Patients to be helped in a 24-hour timeframe
Measurable Organizational Value(MOV):
Identify the desire area of impact:
Customers: We will target convenience and efficiency of the hospitals and patients who use the
Pilot Angles service by overhauling their current file record keeping system and replacing it with
a database of the volunteer pilots’ information.
Strategic: One prospect of implementing our information system would be to give Husky Air a
competitive edge in accessibility compared to alternative services. This would allow the patients
to receive medical attention more quickly and increase their overall satisfaction with the Pilot
Angles

10
Financial: Since the Pilot Angles are volunteers they will not receive much direct benefit from
our system, however, the hospital with likely be able to use reduced slack time to focus on other
business improvement objectives.
Operational: Currently medical services are already semi-effective with their current paper
record keeping system but there is still room for improvement. Our information system would
increase efficiency by making the records pertaining the volunteers more readily accessible in a
database. This would include everything from weight restrictions to destinations’ dates and
times.
Social: From a customer standpoint our information system would improve their quality of life
increasing their access to medical attention. Part of the Pilot Angles availability information
would be made accessible to the public to lookup so that they could request medical attention at
their convenience. This information would be made publicly available with limited access to
those in need of medical attention.
Identify the Desired Value of the IT Project
Better? Husky Air Pilot Angels currently use and paper and pencil record keeping system. This
works but could be greatly improved with increased accessibility through the implementation of
a database system
Faster? Finding out the availability of a Pilot and their corresponding weight and capacity
restrictions can be a tedious time-consuming process especially with a hard copy file system the
increased accessibility of a database would certainly decrease the amount of time that it takes to
link hospitals, pilots, and patients.
Cheaper? Our information system has the potential to arrange husky refueling and maintenance
process by recording the dates and assigning new ones in the future. It would also help keep
inventory records to reduce waste and ensure all materials are being used efficiently.
Do More? Husky Air would like to know more information about the pilots and customers that
use their services. Other information that they would like to keep records of includes pilots’
ratings/contributions, passengers on board flights, planes used, time of flights, distance, and total
fuel used. This information could help benefit hospital by helping reduce costs and benefit
customers by increasing historic awareness.
Develop an appropriate metric
The goal implementing our information system with Husky Air is increase the customer
satisfaction and the profits of the medical facilities who use their service. For the hospitals we
hope to target a 10% increase in aviation related profits made from patient request fulfillment.
This increase should come from an influx of patients using the convenience of our information to
make more frequent appointments and will be measured one year after the system goes live. We

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also hope to see a decrease in customer wait time and decreasing transportation and
communication time by 80%.
Set a time frame for achieving the MOV
For the Customer area of impact should be achieved in 6 to 12 months for customers to see the
faster service because the system will have to build it first and the volunteers will need time to be
familiar with the system.
For the Strategic area of impact should be achieved in 12 to 18 months. Since the company will
need to develop the strategy for the company to follow the next 10 years with the new
information system.
Financial area of impact will take 6 months to see the monetary effects of switching from a paper
and pencil system to computer information system. The switch between systems should save
husky air pilots and hospital a lot of money when it comes to record keeping.
The operational area of impact should be achieved in 12 to 18 months to be improved by the new
system. Since the system will need to be developed and volunteer and hospital being trained with
the new system.
Social area of impact should be achieved in 6 months after system built. With the new
information system, husky air pilots can begin to interact more with the patients with information
being more accessible for them. They will also be able to match patients to volunteer based on
their specific needs.
Summarize the MOV in a clear, concise statement or table- Area of Impact
Area of Impact Value Metric Time frame
Customers
Faster service for
customers who need
immediate
transportation for
treatment
Increase customer
satisfaction with the
service husky air pilot
angels provides.
Lowering customers
wait time. Decreasing
transportation and
communication time
by 80%
6- 12 months
Strategic Better system for
managing the
available pool of
20% Increase in
available volunteer
pilots
12- 18 months

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volunteer Pilots,
finding planes that
able to manage the
require weight for
transportation.
Faster system of
finding available
pilots for customer
transportation.
Increase number of
available pilots for
medical transportation
for customers and
medical requested
supplies or personnel
Financial
Reduce the amount of
money spent on
record keeping system
by using a computer-
based system instead
of paper and pencil
system.
40% reduction in cost
for record keeping
6 months
Operation
Better record keeping
system for medical
services to increase
accessibility for
Husky air pilot angels
and the hospitals.
Better record keeping
system for planes and
fuel levels
45% reduction in
time-frame
turnaround and
accessibility to the
patients
6 to 12 months

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Social Increase customer
access for medical
transportation.
Make information
more accessible for
patients and future
patient of Husky air
pilot.
60% increase in
customer access for
medical transportation
40% increase in
patient severed per
day
6 months
Comparison of Alternatives
ALTERNATIVES
OPTIONS:
Maintain Status Quo
Purchase a Software
Package
Build a Custom System
Direct costs none PC & Tablets:
$9,096
PC & Tablets:
$28,000
Ongoing Support/
Maintenance Costs
Administrator
Assistant:
$35,000
Consultant &
administrator:
$25,000
Developer &
administrator:
$70,000
Indirect Costs none Training & Monthly
fees: $57,164
Training & Monthly
fees: $2,500
Total Cost of Ownership
Maintain Status Quo
Purchase Software
Package
Build a Custom
System
Development Costs
Hardware $ 0 $ 7,595.99 $ 8,000
Software $ 0 $ 1,500.00 $ 20,000

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Development $ 0 $ 0 $ 55,000
Employee Training $ 0 $ 5,000 $ 2,500
Operational Cost (After year 1)
Hardware Upgrade $ 0 $ 5,000 $ 5,000
Maintenance $ 35,000 $ 25,000 $ 5,000
Software Monthly
Fee (
189*12) *23(users)
$ 0 $ 52,164 $ 0
Total Cost $ 35,000 $ 96,259.99 $ 95,500
Total Benefit of Ownership
1 - low
10 - high
Maintain Status Quo
Purchasing
Build a custom system
Optional
Description
Paper and Pencil
system
Duo serves
Schedule System
W.M.I.S. Database
System
Accuracy Medium accuracy,
depending on the
skills of the admin
and any mistakes
being made.
2
High accuracy. Will
allow for customers
to receive correct
information about the
volunteers and vice
versa.
4
High accuracy, the
system is customized
to the exact need for
the business, and
because of both
customer and
administration
involvement in the
project the Accuracy
high.
10

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Efficiency Low efficiency. Work
may take weeks to
complete.
2
High efficiency.
Customers and
employees of Husky
Air Pilot Angels will
input and retrieve
data quickly and
easy.
5
Medium efficiency.
The system takes
about 5 months but
after the system is
built it will run 24/7
7
Lowered Expenses The project won’t add
any cost the existing
system other than the
salary for the Office
Administrator
7
Few expenses
including the
software purchase, a
monthly maintenance
and upgrades every
year.
2
The project is lower
than the purchased
system, the system
cost after the first
year is lower
5
Customer Satisfaction Because of the low
efficiency and
accuracy, the
customer satisfaction
if lower for the
current system.
1
High customer
satisfaction. The
system will be
reliable and provide
data for every
customer, pilot,
airplane and
additional volunteers.
6
High customer
satisfaction. Since
the software was
created targeting the
current or any future
problem, with the
help of the
customers that are
using the current
systems, we are
providing everything
the customer is
requiring, have issue
and fixing the
problems
10
Total Benefit: 12 17 32
Recommendation:
The W.M.I.S. Database System shows the best alternative for Husky Air-Pilot Angels to build
Husky Air their own system. There are multiple reasons that our information system will not

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only improve Husky Air Pilot Angels but also provide top benefits to their customers. One
reason pertains to the measurable organizational value (MOV) that the system will provide. The
MOV provides a solid foundation and framework that guarantees the success of our IS. This will
be accomplished by targeting specific target areas that will be improved such as the social and
operational values of the company. Other existing alternatives do not provide the same well-
defined solution that our approach intends to accomplish. This can also be quantified by the low
cost of the custom system that will be related to Husky Air Pilot Angels wants and needs. With
the purchase of a few computers and tablets for the pilots, this will aid everyone to keep track of
their schedules and to receive and provide information to customers efficiently. It will reduce
time for the employees to get their work done in a productive, accurately and timely manner
along with ongoing support from the administrator and developers that will be at reach always.
Per the comparison chart, the benefits from building their own system will allow Husky Air Pilot
Angels and their customers to have a close relationship and improve customer transportation and
satisfaction.
Learning Cycle
What we know (facts) What we think we know
(assumptions)
What we don’t know (question to
be answered)
The company needs more
efficient system for keeping
records of flights
The reason for company not
being efficient is that they are
still using paper and pencil, and
they have not been kept records
of volunteer whereabouts, and
fuel level
Why didn't the company try to
invent a new record keeping
system if they knew it was
ineffective?
Time spent on finding pilots and
specific planes for trips need to
decrease.
They spend a lot of time looking
for pilots and specific planes
because of the paper and pen
system, they are using.
How long does it take currently
to find pilots and what method is
used?

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The company wants to increase
the number of pilots available for
faster service
All pilots are volunteers and
donate their time and resources
for the medical transport for the
company
How exactly does husky air pilot
angels increase their available
pilots? Do they do background
checks on their pilots to make
sure they eligible
to fly and what is their process
for getting new pilots?
Husky air wants a computer-
based system for record keeping.
Do think they want this system
located on site or cloud based?
Computer based systems
required backups and recovery
plan to make sure no data is loss
or overwritten on accident
Do husky air pilot angels have
any disaster recovery plan in
place in case of emergencies or
do they think do they at least
have funds or capabilities to
ensure that they won't lose their
data?
Team Learning Record
Who? Does What By when?
Will, Marquis, Ingrid, and
Shaswat
Understand and collect
requirements from husky air
pilots to find out needs and
wants for information system
Thursday
Will
Establishes the project’s
value, metric, goals, and
overall MOV
Friday
Marquis
Establishes a time frame for
achieving the MOV in various
areas of the company
Friday

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Ingrid and Shaswat
Find and perform a
comparison of alternatives for
the company
Friday
Ingrid and Shaswat
Produce and analyze TCO and
TBO for the company
Saturday
Will and Ingrid
Provide a recommendation for
the company
Sunday
Marquis
Created a work breakdown
structure to help organize our
tasks
Sunday
Ingrid and Shaswat
Create a Resources Required
table to find out what is
necessary for the project
Wednesday
Shaswat and Ingrid
Resource Cost Table to find out
what is cost for those resources
Thursday
Will
Create a contract payment for
WMIS and husky air pilot
angles
Friday
Marquis Create a Learning cycle table Sunday
Marquis
Create a Team learning
Record for all deliverable
Sunday
Marquis Update WBS Sunday

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Infrastructure
Resources Required Table
People and their roles ● Sponsor - Will oversee the managers work and will be
providing the financial support for the project.
● Project Managers - Will lead all the team efforts and guide
other employees. They will be responsible for schedule,
budget and scope.
● Developers - Person that will create, update and maintain
the software for Husky air.
Technology ● Workstations: Two PC with 1 home server and Tablets.
● Software: Custom made software / Outlook or Gmail for
emails
● Industrial printer/ scanner
● Telephone for additional customer support.
● Wi-Fi- Router and internet service from Google Fiber
Facilities ● Office Administrator to look at day-to-day work.
● Outsourcing: Office cleaners.
Other ● Maintenance - The developer will be responsible to
maintain the system.
● Training and Implementation: Will be conducted by the
Project Manager to ensure the customer can control and
maintain the systems if needed.
Resource Cost Table:
Resource Cost Source
Project Managers $40,000 during project time-
frame
glassdoor.com
Developers $45,000 during project time-
frame
glassdoor.com
Office Administrator $35,000 during and after
project time-frame
glassdoor.com

20
Technology: Hardware/ Software:
Workstation: PC Dell Desktop Workstation for
$574 a piece
Samsung Tablets for $60 a
piece
HPE ML10 GEN9 Server for
$489 a piece
Misc.: $3413.01 for wires,
Dell monitors and so on.
www.newegg.com
Software Custom built WMIS.com
Printer and Scanner Kyocera M3540IDN Printer
and Scanner @ 1989.99
www.faxexpress.com
Router Google Fiber router for $70 /
month
www.fiber.google.com
Telephone Google phone www.voice.google.com
Facilities:
Office custodian $200 a month The cost is from their current
custodian contractor.
Other:
Training and implementation $50 a day for training glassdoor.com

21
Maintenance $10 per hour for IT support
and maintenance
glassdoor.com
Contract Payment Method
Our direct and indirect costs will be covered by the Cost-plus-fee (CPF) or cost-plus-
percentage-of-cost (CPPC) contract type. This will be a varying predetermined fixed amount
based on the cost resource table. These values will fluctuate as the costs of the project change
over time. This contract method will also cover future labor costs associated with software
updates and maintenance.
Team Assessment:
Our team has come a long way in learning how to delegate tasks and responsibilities. We start
by setting up two meetings a week where we conduct research and brainstorm about the
deliverables for projects. We have discovered that the most efficient way to complete work is to
initially collaborate and then divide up tasks to work on together. For example, will helped
establish the MOV, while Marquis helped to incorporate an appropriate metrics and develop the
work breakdown structure. Ingrid and Shaswat worked on defining the total benefit of
ownership and the cost of ownership. The Team worked together helping each other in every
possible roadblock. No issues have arisen within the team, all members have work
cooperatively and effectively therefore no changes will be required in the project charter.

22
Scope Management

23
Use Case Diagram (UCD)

24
Scope Management Change Process:
A scope change procedure is scheduled that will allow a scope change to occur per request after a review process.
The procedure will require a documented scope change request form and scope change request log. The request will
then be carefully considered. The decision to uphold the request will be based upon the impact and gains derived
from the change. A decision will be made at the end of the scope change review.
Scope Change Request Form
Request Name: __________WMIS__________
Requester Title: __________Date__________
Request Number: _______________________
Request Description:
One additional developer will be added to help further breakdown the work components. The scope is not a
part of the projects MOV.
Rationalization of Request:
Alternatives:
Impacts Alternative 1 Alternative 2 Alternative 3
Scope
Total man hours will be
increases with the
prospect of reducing the
overall project duration
Schedule
The overall project time
would be decreased
Resources Required One additional developer
Cost + $120,00
Recommendation:
Project Sponsor:
Date_____3/9/18______

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Request
Number
Request
Title
Date of
Request
Requested
by
Priority (L,
M, H)
Authority to
approve
Request
Expected
Response
Date
Scope
Change
Approved?
(Y/N)

26
Project Plan Schedule & Budget
Resource Cost Table:
Project Managers $40,000 during project time-
frame
glassdoor.com
Developers $45,000 during project time-
frame
glassdoor.com
Office Administrator $35,000 during and after
project time-frame
glassdoor.com
Technology: Hardware/ Software:
Workstation: PC Dell Desktop Workstation for
$574 a piece
Samsung Tablets for $60 a
piece
HPE ML10 GEN9 Server for
$489 a piece
Misc.: $3413.01 for wires,
Dell monitors and so on.
www.newegg.com
Software Custom built WMIS.com
Printer and Scanner Kyocera M3540IDN Printer
and Scanner @ 1989.99
www.faxexpress.com
Router Google Fiber router for $70 /
month
www.fiber.google.com
Telephone Google phone www.voice.google.com

27
Facilities:
Office custodian $200 a month The cost is from their current
custodian contractor.
Other:
Training and implementation $50 a day for training glassdoor.com
Maintenance $10 per hour for IT support
and maintenance
glassdoor.com
Task Name Duration Resource
Husky Air Pilot Angels Information Systems 155 Days
Conceptualize and Initialize Project 51 Days
Team Charter 13 Days
Establish Team Members 1 Day Project Manager
Determine Strengths and Hot button issues of team
members
2 Days Project Team
Determine team rules 2 Days Project Team
Approve team’s Tops Document 5 Days Project Team

28
Business Case 37 Days
Background of Husky Air Pilot Angels 2 Days
Project Team, Project
Manager
The Project Description 4 Days Project Manager
Determine the requirements for the Project 5 Days Project Manager
Develop the MOV 8 Days Project Team
Identify Areas of Impact 1 Day Project Team
Identify Desired Value of Project 1 Day
Manager
Develop appropriate metric 1 Day Project Team
Set Time Frame for achieving MOV 1 Day Project Team
Verify MOV 2 Days Project Team
Summarize MOV 1 Day Project Team
Approve MOV 2 Days Project Manager
Find Alternatives to the Project 1 Day Project Team
Define Total Cost of Ownership 3 Days Project Team
Direct/upfront costs 1 Day Project Team
Ongoing costs 1 Day Project Team

29
Indirect costs 1 Day Project Team
Define Total Benefits of Ownership 4 Days Project Team
Increase high value work 1 Day Project Team
Improve accuracy and efficiency 1 Day Project Team
Improve decision making 1 Day Project Team
Improve customer service 1 Day Project Team
Recommendation 3 Days Project Team
Review Business Case 1 Day Project Team
Approve Business Case 2 Days Project Manager
Milestone: Conceptualize and Initialize Project
completed
0 Days
Project Charter 16 Days
Project Infrastructure 15 Days Project Team
Document the MOV for the project 0 Days Project Team

30
Define the Project Infrastructure 6 Days Project Team
Resource required table 3 Days Project Team
Resource cost table 1 Day Project Team
Contract Payment Method 2 Days Project Team
Learning Cycle Table 2 Days Project Team
Team Learning Record 2 Days Project Team
Team Assessment of Team Charter 2 Days Project Team
Review Project Infrastructure 1 Day Project Team
Approve Project Infrastructure 1 Day Project Team
Milestone: Project Infrastructure completed 0 Days
Project Plan 28 Days
Scope Management Plan 3 Days Project Team
Revise Project MOV 3 Days Project Team
Determine Project’s Deliverables 3 Days Project Team

31
Create Deliverable Structure Chart 3 Days Project Team
Create a Gantt chart based off DSC 3 Days Project Team
Create a Use Case Diagram 3 Days Project Team
Scope Change Process 3 Days Project Team
Scope Change request form 3 Days Project Manager, Project
Team
Scope Change request log 2 Days Project Manager
Review Scope Management 1 Day Project Team
Approve Scope Management 1 Day Project Manager
Execute and Control 51 Days
Analysis 5 Days Project Team
Create System Proposal 3 Days System Developer, Project
Team
Milestone: Analysis Completed 0 Days
Design 15 Days

32
Design Information System Based system
Proposal
15 Days Project Team, System
Developer
Milestone: Design Phase Completed 0 Days
Construction 11 Days
WMIS Application System 8 Days Project Team, System
Developer
Milestone: Construction of WMIS Application
System Completed
0 Days
Testing 14 Days
Test Plan 2 Days Project Team
Test results report 11 Days
Review test plan with client 2 Days Project Team, Project
Manager
Carry out test plan 2 Days Project Team
Analyze Results 2 Days Project Team
Prepare test results and presentation 2 Days Project Team
Present test results to client 2 Days Project Team

33
Address software issues or problems 1 Day Project Team
Milestone: Client signs off on test results 0 Days
Implementation 3 Days
Create documentation for company 1 Day Project Manager, Project
Team
Training program 1 Day Project Team
Conversion plan 1 Day Project Team, Project
Manager
Milestone: Execute and Control Completed 0 Days
Close Project 5 Days
Management Report 2 Days Project Team
Formal Acceptance 2 Days Project Team, Project
Manager
Evaluate Project Success 3 Days Project Team
Conduct Project Evaluation 2 Days Project Team, Project
Manager
Determine if project meets MOV 1 Day Project Team, Project
Manager
Milestone: Project Completed 0 Days

34

35

36
Risk Management Plan
Resources Cost Table
Resource Cost
Project Managers (2) $80,000
Developers (2) $90,000
Office Administrator $35,000
Hardware (total) $8,497.99
Software Custom built
Office Cleaning $2400
Training $2400
Total $218,297.99
Resource Requirements Descriptions for why the cost are incurred:
Resource Description
Project Manager
Needed to lead and manage the team and help
with developing.
System Developer
Works with the manager and design the basic
structure and constructs the system.
Office Administrator
The office administrator is responsible to make
sure the managers and developers have all the
necessary resources needed throughout the
project.
Hardware
The hardware includes, printers, scanner,
phone, router and other necessary things needed
to properly support the developers.

37
Software
Will be custom built, to better serve customers
need which needs to download on hardware to
complete business process
.
Office Maintenance(Cleaners)
The office area will be cleaned with a year
contract with another service.
Training
Training of the team to get to know the project
and the process for best performance.
Task Name Duration Resource
Husky Air Pilot Angels Information Systems 155 Days
Conceptualize and Initialize Project 51 Days
Team Charter 13 Days
Establish Team Members 1 Day Project Manager
Determine Strengths and Hot button issues of team
members
2 Days Project Team

38
Determine team rules 2 Days Project Team
Approve team’s Tops Document 5 Days Project Team
Business Case 37 Days
Background of Husky Air Pilot Angels 2 Days
Manager
The Project Description 4 Days Project Manager
Determine the requirements for the Project 5 Days Project Manager
Develop the MOV 8 Days Project Team
Identify Areas of Impact 1 Day Project Team
Identify Desired Value of Project 1 Day
Manager
Develop appropriate metric 1 Day Project Team
Set Time Frame for achieving MOV 1 Day Project Team
Verify MOV 2 Days Project Team
Summarize MOV 1 Day Project Team
Approve MOV 2 Days Project Manager
Find Alternatives to the Project 1 Day Project Team
Define Total Cost of Ownership 3 Days Project Team

39
Direct/upfront costs 1 Day Project Team
Ongoing costs 1 Day Project Team
Indirect costs 1 Day Project Team
Define Total Benefits of Ownership 4 Days Project Team
Increase high value work 1 Day Project Team
Improve accuracy and efficiency 1 Day Project Team
Improve decision making 1 Day Project Team
Improve customer service 1 Day Project Team
Recommendation 3 Days Project Team
Review Business Case 1 Day Project Team
Approve Business Case 2 Days Project Manager
Milestone: Conceptualize and Initialize Project
completed
0 Days
Project Charter 16 Days

40
Project Infrastructure 15 Days Project Team
Document the MOV for the project 0 Days Project Team
Define the Project Infrastructure 6 Days Project Team
Resource required table 3 Days Project Team
Resource cost table 1 Day Project Team
Contract Payment Method 2 Days Project Team
Learning Cycle Table 2 Days Project Team
Team Learning Record 2 Days Project Team
Team Assessment of Team Charter 2 Days Project Team
Review Project Infrastructure 1 Day Project Team
Approve Project Infrastructure 1 Day Project Team
Milestone: Project Infrastructure completed 0 Days
Project Plan 28 Days
Scope Management Plan 3 Days Project Team

41
Revise Project MOV 3 Days Project Team
Determine Project’s Deliverables 3 Days Project Team
Create Deliverable Structure Chart 3 Days Project Team
Create a Gantt chart based off DSC 3 Days Project Team
Create a Use Case Diagram 3 Days Project Team
Scope Change Process 3 Days Project Team
Scope Change request form 3 Days Project Manager, Project
Team
Scope Change request log 2 Days Project Manager
Review Scope Management 1 Day Project Team
Approve Scope Management 1 Day Project Manager
Execute and Control 51 Days
Analysis 5 Days Project Team
Create System Proposal 3 Days System Developer, Project
Team
Milestone: Analysis Completed 0 Days

42
Design 15 Days
Design Information System Based system
Proposal
15 Days Project Team, System
Developer
Milestone: Design Phase Completed 0 Days
Construction 11 Days
WMIS Application System 8 Days
Project Team, System
Developer
Milestone: Construction of WMIS Application
System Completed
0 Days
Testing 14 Days
Test Plan 2 Days Project Team
Test results report 11 Days
Review test plan with client 2 Days Project Team, Project
Manager
Carry out test plan 2 Days Project Team
Analyze Results 2 Days Project Team
Prepare test results and presentation 2 Days Project Team

43
Present test results to client 2 Days Project Team
Address software issues or problems 1 Day Project Team
Milestone: Client signs off on test results 0 Days
Implementation 3 Days
Create documentation for company 1 Day Project Manager, Project
Team
Training program 1 Day Project Team
Conversion plan 1 Day Project Team, Project
Manager
Milestone: Execute and Control Completed 0 Days
Close Project 5 Days
Management Report 2 Days Project Team
Formal Acceptance 2 Days Project Team, Project
Manager
Evaluate Project Success 3 Days Project Team
Conduct Project Evaluation 2 Days Project Team, Project
Manager
Determine if project meets MOV 1 Day Project Team, Project
Manager

44
Milestone: Project Completed 0 Days
Risk Analysis Table
Conceptualize
and Initialize
Develop
Project
Charter and
Plan
Execute and
Control
Phase
Close Project Evaluate
Project
Success
Potential Risk
A potential risk
could arise in
not correctly
collecting user
requirements.
Neglected to
gather them
correctly could
likely
result in error
and
misunderstand
ding that
transcends the
entire
Team not
agreeing on
points of
interest and
disinterest.
Husky Air is
unable to adapt
to the new
system. The old
system is
preferred and
transfer to the
new system is
not worth the
cost.
Project is
delayed or
rejected.
The project will
need to have a
management
report, and
formal
excepting.
If either of
these
deliverables are
not fulfilled,
then it will
extend the
length of the
project until
they are
finished.
project.

45
In what ways
could this
risk impact the
MOV?
Failing to
initialize the
project and
collect
requirements
could cause the
duration of the
project to
increase.
Conflict could
cause a lack of
progress and
decrease the
chances of
reaching the
target
MOV.
If the new
system is
rejected, then
the entire
project would
be a failure
because the
MOV would
not have been
reached.
If the project is
delayed, then it
will increase
development
costs past
the original
work
breakdown.
If the
evaluation
takes longer
than
expected
then it will also
increase the
project's
duration until it
is fully
evaluated.
How could
this potentially
impact the
project
objectives
(scope, quality,
schedule,
budget)
If the
requirements
are not
correctly
acquired then it
could put the
project on the
wrong track.
The quality
would be
misdirected,
and costs and
duration would
likely increase
to compensate
for error.
If the team is
not cohesive it
could lengthen
the overall
project.
The project
failing to be
quickly adapted
would increase
the time it takes
to get the
system fully
online and
likely increase
in cost because
employees
would need
further
training.
If the project
was delayed or
rejected, then
the quality
would be
improved
until it was
expected. This
would certainly
increase the
overall costs
and time or the
project.
The project
duration would
be extended
because of this
risk.
There would
also be added
cost associated
with the effort
to correct the
problem with
the project.
Source(s) of
project risk
(people, legal,
process,
environment,
technology,
organization,
project, other)
The source of
this risk would
mostly come
from the
environmental
social aspects of
the project. It
could also come
from an
organizational
issue if the
requirements
are not
disseminated
This risk
would most
likely develop
internally
because of the
team have
conflict.
The cause of
these issues
would
probably be
from our team
itself. That
would also
include issues
that Husky air
had with our
project.
If the project is
delayed or
rejected it
would be
entirely our
teams’ fault.
The source of
this would
once again be
our teams fault
and not Husky
Air’s

46
throughout the
project team.
Are the
sources of risk
internal or
external to the
project?
This could
possibly be
external.
This would be
an internal
source as a
result of the
team members
actions.
The collective
environment
surrounding the
project could
affect this
aspect of the
project
This is an
internal risk.
This is also an
internal risk.
Is this risk
known, know-
unknown,
and/or
unknown-
unknown?
Unknown-
unknown
Known-
unknown
Known-
unknown
Unknown-
unknown
Known-
unknown
Risk Owner Project
Manager
Project
Manager
System
Developer
Project
Manager
Project
Manager
Risk
Management
Strategy
The project
manager will
keep thorough
requirements
collection
process that
is triple
verified before
the project
begins. Regular
check up on the
requirements
will also ensure
that the project
stays on course
The project
manager will
update the team
charter will be
reflected upon
frequently to
ensure that the
team is still on
the same page.
They system
manager must
make
sure, that the
system is
accepted by
Husky Air. The
new system
must be
friendly
enough to be
a full
replacement of
the old system.
The project
manager will
help ensure that
the reports and
acceptance is
fully
completed.
A project
manager will
check back
after project
completion to
see that it has
been fully
adopted, they
will also
conduct
reports to
update
firmware if
necessary.

47
Earned Value & Quality Management Plan
Introduction:
The Management plan of Husky Air will install procedures to enclose and encase the
quality through the closure of the project and after the project. The Management Plan for Husky
Air has objectives and approaches that will reach and are the following:
I. Ensure Quality
II. Ensure Accessibility
III. Ensure Integrity and Reliability
IV. Ensure Expandability and Maintainability Quality
Management Plan:
The Husky Air Quality Management Plan will validate and verify that the standard of
quality standards is in effect for the product metric and the process metric. This success in the
quality management plan is imperative for the future of the project.
Husky Air will ensure quality by ensuring that the process and the product are accessible and
correct to ensure that the use of the system is available and reliable. The product quality for
Husky Air will be defined by the product metric, which is defined by both the employees and
the Husky Air customer. Users will be behind the quality of the product to ensure maximum
acceptance by customers. The project team will assume the function of guaranteeing quality if
the product is acceptable to users.
Process Metric for Husky Air will focus on the process that Husky Air takes during its business
processes. This will ensure that the quality of the processes carried out complies with the
standards of the organization and the expectations of those who participate both the client and
Husky Air employees.
Quality Requirements/Standards:
Product Quality:
The product quality will be of high quality, the developers will develop the
product by keeping both the project sponsor and the users in mind. These requirements and
needs will be assessed and portrayed when defining the product and process metric. The
product will be controlled and monitoring highest customer satisfaction, reliability and security.
The process will be controlled through the monitory of defects and any glitches that may occur
during the process. The product will be validated multiple times before exporting it for business
needs.

48
Quality Metrics
Type Metric Description
Process Defects by Phase
Defects by Time
Defects by Content errors
Defect Backlog
Fix Response Time
Defective Fixes
Number of defects found during each phase of the project
Number of defects found over a period
Number of times an error appears dealing with a content-related
issue
Number of defects waiting to be fixed
Average time it takes to fix a defect
Number of fixes that created new defects
Product Customer Satisfaction
Customer Found Defects
System Failure
Reports Failure
Rating index to measure customer satisfaction or dissatisfaction,
scale 1 (unsatisfied) to 5 (satisfied)
Number of defects found by the customer
Number of times the system fails to operate
Number of defects when running reports through the system
Project Scope Change Requests
Scope Change Approval
Over Budgeted Tasks
Earned Value
Over Allocated Resources
Training Hours
Number of scope changes requested by client or sponsor
Number of scope changes that were approved
Number of tasks that cost more than expected
SV, CV, SPI, CPI, ETC, EAC
Number of resources assigned to more than one task
Number of training hours per project team member to train
employees

49
Verification of Quality
The quality assurance of Husky Air will ensure that the final production of the information
system will be implemented and equipped effectively. The system will be constantly updated
and maintained for improvement and fix of bugs or problems. To ensure that the system is
adopted we will conduct walk-through sessions with the users to guarantee that they fully
understand the systems’ mechanics. This will ensure that the quality of the Husky Air
Information System is met throughout its lifecycle.
Technical Review: Our team will conduct a walk-through where the system developer
leads Husky Air to provide the opportunity for errors to be discovered and ensure that standards
are met. There will also be peer review inspections using a checklist to double check for
potential errors. This will be done to verify project deliverables throughout the entire project life
cycle by involving the users of the system and providing a chance for them to ask questions.
Business Reviews: To ensure that all deliverables are met we will conduct business
reviews that will provide information for the next phases, make sure standards are met, and that
the project methodology is being conformed to. These reviews will be cross checked to make
sure that they align with the mission of Husky Air.
Management Reviews: We will also compare the baseline project plan against the actual
project progress by conducting management reviews. These will provide a clear picture of
progress, issues that need to be resolved, adjusted resources, and alternative decisions.
Management may also review that project to make sure that it meets the project’s MOV, scope,
budget, and quality objectives.
Validation of Quality:
After reviewing Customers Input, we can analyze and depict users’ concerns, wants,
likes and needs on regular basis to make changes to ensure customer satisfaction. This can help
us ensure the quality through customer satisfaction. Usability test, that validates that the system
is usable and run efficiently can ensure the quality of the system for the user and project
sponsors. Prototyping can also help validate that the system and or user interface is approved by
user and can help easily make changes and correction as needed before the final product can be
delivered and can ensure quality.

50
Earned Value Analysis
Planned Value $13,280.00
Actual Cost $13,720.00

51
Earned Value $10,880
Schedule Variance $(2,400)
Cost Variance $(2,840)
Schedule Performance Index 0.8
Cost Performance Index 0.8
Budget at Completion $14,040
Estimate at Completion $17,704.87
Analysis of status:
From our analysis, the cost variance is a negative $2840 with a negative schedule variance of
$2400. This puts the project at an estimated completion of $17,704.87. The project was
originally planned to cost $13,280 which shows us a $4,424.87 difference gap. Per the analysis
it does not seem that the original budget for the project completion is feasible and it would need
to be increased to get it on track with a reasonable time and cost.
Conclusion from Analysis:
The analysis computed concludes that we would refrain from outsourcing the system to
Bug Buster, based on the conclusion that it causes an increase in budget of approximately
$4,430. This results a fall in budget and schedule and the earned value is not matching for
future spending costs. Therefore, the best option for Husky Air is to find a new firm to
outsource the current development of the system.

52

53

54

55
Appendices: MS Projects
Tutorial I

56

57
Tutorial II

58

59

60

61

62

63

64

65
Tutorial III

66

67

68

69

70

Shaswat khatiwada Project Charter

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