Rolphy Macwan Project Charter INFO 461

1. 1
Project Charter
Husky Air Pilot Angel
Rolphy Macwan
INFO 461- 001

2. 2
Table of Contents
Executive Summary and
Recommendations
Page 3
Original Case Study Scenario & System
request
Page 4
Project Description Page 5
Team Charter Page 6
Business Case with feasibility analysis
and cost/benefit analysis
Page 8
Defining the Project Infrastructure Page 11
Scope Management Report Page 14
Project plan, schedule, budget Page 18
Risk Management Plan Page 21
Earned Value Analysis and Quality
Management Plan
Page 26
Appendices: MS Project Tutorial I, II,
III
Page 34

3. 3
ProjectDescription
Husky Air information system project was a step by step system progression towards the
creation of a project management framework and systems planning for Husky Air pilot angels.
Project team completed husky air information system project charter and following task. First
project team created a team charter to follow as a basis of rules, responsibilities etc. through
project lifecycle. This is where MOV was established. After analyzing and considering systems
request give to the group by the sponsors of husky air a business case was created. Project team
also conducted a feasibility analysis, cost/benefit analysis of proposed alternatives to creating the
systems. Project infrastructure was created to define resources and costs that the project would
have. Scope management report was created to define the scope of the project and address
changes that may happen during the creation lifecycle of the information systems. Project plan,
schedule and a budget were created and analyzed. Risk management plan was created to assess
risk. Earned value analysis created with quality management plan. In conclusion so far we have
created the foundation to the creation of a information systems for Husky Air Pilot Angel.
Executive Summary
The Husky Air pilot angel information systems has started from a system request to the
creation of a systems plan and project management framework and outline. Throughout the
process of planning and creation of this information systems framework the team has laid the
foundation for the creation of the system to take place. Even though project team has delivered
many deliverables however aside from this framework more has to be done to get the system up
and running and husky air can start using it. A prototype of interface needs to be developed and
tested also an implementation plan needs to be created. Once an interface has been approved and
the programming has been done the team will get into the implantation phase and after that the
team will evaluate the project and MOV. Maintenance is important after the systems has been in
place. A maintenance cutover will be in place after 6 months the system has been in place.

4. 4
Original Case Study
Husky Air opened for business in January 2008 when L. T. Scully and several other
investors pooled their life savings and secured a rather large loan from a Chicago bank.
Located at DeKalb Taylor Municipal Airport (DKB) in DeKalb, Illinois, Husky Air is a fixed
base opera- tor (FBO) facility that offers a full range of services to the growing demands for
business and private aviation. Currently, the company has 23 employees composed of pilots,
mechanics, and office staff.
As a FBO, Husky Air provides:
 Business jet, propjet, helicopter, propeller, aircraft charter
 Refueling
 Airframe, engine, propeller, and avionics maintenance
 Aircraft rental
 Flight instruction
 Pilot supplies
Although FBOs at other airports offer similar services, Husky Air has been receiving
increased attention throughout the Midwest for its charter service, maintenance and flight
instruction
Pilot Angels
In addition, Husky Air coordinates a charitable service called Pilot Angels. Working with
hospitals, health-care agencies, and organ banks, Husky Air matches volunteer. private pilots,
willing to donate their time and aircraft, with needy people whose health-care problems require
them to travel to receive diagnostic or treatment services. In addition, Pilot Angels also provides
transportation for donor organs, supplies, and medical personnel. All flights are free of charge,
and the costs are paid for by the volunteer pilots who use their own aircraft.
The pilots who volunteer for the Pilot Angels pro- gram need no medical training and offer no
medical assistance. The planes do not carry any medical equipment and do not have to
accommodate any stretchers. Patients, however, must be medically stable and able to enter and
exit the aircraft with little or no assistance. The Pilot Angels passengers typically travel to or
from a hospital or clinic for diagnosis, surgery, or some other treatment. Travel companions,
such as a relative, friend, or nurse, are common.
Currently, a pool of pilot volunteers is kept in a file folder. If a hospital or person with a
medical or financial hardship contacts Husky Air, the name of the traveler, the destination,
dates/times, and the number of travel companions are requested. Because of limited weight
restrictions in small aircraft, the weights of the passengers and their luggage are needed as well.
After the initial information is provided, Husky Air contacts the volunteer pilots to
determine their availability. Although a volunteer pilot may be willing and avail- able for a Pilot
Angels flight, the plane may not have the range or weight-carrying requirements. This may be an
inefficient use of time since many pilots may have to be contacted until a pilot and suitable plane
can be found.

5. 5
Project Description
Husky Air would like to have a computer-based system to keep track of all its Pilot Angels
volunteers. Basic information about the pilots may include their name, address, phone number,
and so forth, as well as their total hours, certifications, and ratings. Moreover, specific
information about a volunteer’s aircraft would be useful. Such information should include the
type of plane, aircraft identification number (called the N number), whether single or multi-
engine, and its capacity for carrying passengers and cargo. Some pilots own more than one plane.
Husky Air also wants to know more about the people, hospitals, clinics, and organ banks that
request the Pilot Angels service. In addition, they also would like basic information about the
patients, their passengers, and specific needs to help match volunteers with the request for
transport. Finally, Husky Air wants a list of all the Pilot Angels flights in order to recognize
specific volunteers for their contributions. This would include:
 The pilot who flew the flight
 The passengers onboard
 The plane that was used
 The total time of the flight
 The distance and destination of the flight
 The date and time of the flight
 The total fuel used

6. 6
Team Charter
Team Member
 Rolphy Macwan > macwanrj@vcu.edu
 Colin Klimowski > klimowskict@vcu.edu
 Omron Sayar > sayarom@vcu.edu
Team
Member
Strength *Hot Button* Reactions
under stress
How you can help when my
hot buttons are pushed
Rolphy Communication Not replying to text
or emails
Try to stay calm
and figure out
the problem
Communicate
Colin Grinding When work doesn’t
get done
interrupt Communicate
Omron Communication Untimeliness, work
not being neat
Become rushed Leaving me be until I calm
down
Value Behavioral Example and Counter Example (Please be specific)
Being on time Example: Getting to the meeting on time. Counter example - missing
the meeting entirely with no communication.
Doing the work you say you
are going to do Example: finishing the work on time. Counter example: not doing
the work at all.
Respect Respecting boundaries, especially if someone is unavailable for a
meeting.
Being rude in any type of situation
Communication Always responding in a conversation about an assignment with the
group if addressed.
Not contributing to a conversation within the group regarding an
assignment.
Communication Need Agreed Mode of Communication Turn Around Time (if applicable)
General Logistics & Coordination Group Chat 1-2 hours
Quick Question Group Chat 1-2 hours
Urgent Matter Group Chat 1-2 hours
Personal Issue/Concern Group Chat 1-2 hours
Project Planning Group Chat 1-2 hours
Other Group Chat 1-2 hours
What hours and days during the week do we want to agree to be generally accessible?
Rolphy: Mostly have evening/night classes. best available tuesday and thursday
morning/afternoons or monday/wednesday nights

7. 7
Colin - has night classes - but available tuesday and friday nights, and all day everyday
otherwise.
Omron - I commute and have afternoon/night classes - available early afternoon most days
and all day friday.
WHAT PROCESS STEPS WILL
THE TEAM FOLLOW:
PROCESS STEPS:
TO DECIDE ON INITIAL ROLES AND
RESPONSIBILITIES TO TACKLE THE
WORK? (E.G. PROJECT MANAGER,
TASKDIVISION AND/OR TIMEFRAME
EXPECTATIONS)
OUR GROUP IS GOING TO BE A MORE COHESIVELY LEAD GROUP.
EVERYONE SPLITS RESPONSIBILITY EQUALLY. ASSIGNMENTS WILL
BE TURNED IN ON TIME, EITHER THE DAY IT IS DUE, OR THE DAY
BEFORE AT THE LATEST.
TO DEVELOP AND FINALIZE TEAM
DELIVERABLES (E.G. INITIAL WORK,
INTEGRATION OF WORK, REVIEW
AND REFINEMENT OF WORK,
DECLARATION OF WORK
COMPLETION COMPLETION OF
WORK)
WHEN THE ASSIGNMENT IS FIRST ASSIGNED, WE ARE GOING TO SET
A TIMELINE OF WHAT NEEDS TO BE DONE, WHEN IT NEEDS TO BE
DONE, WHO IS DOING WHAT,ANDWHOWILL TURN IT IN. IF WE ARE
NOT MEETING IN PERSON WE WILL COMMUNICATE OVER
TEXT/EMAIL TO FIGURE OUT WHO IS DOING WHAT,ANDWHEN IT
NEEDS TO BE FINALIZED.
IF A TEAM MEMBER IS NOT
CONTRIBUTING AS EXPECTED
(LATE DELIVERABLES, LATE OR NOT
ATTENDING MEETINGS, DISENGAGED
FROM GROUP ETC.)
IF A TEAM MEMBER IS NOT CONTRIBUTING ASEXPECTED THEN WE
WILL LET THEM KNOW THEY NEED TO CONTRIBUTE. ONCE IS OK,
BUT AFTER THAT THE GROUP MEMBER NOT CONTRIBUTING WILL
RECEIVE CREDIT FOR THE AMOUNT OF WORK, WHETHER IT IS
MINIMALOR NONE, FROM THEN ON OUT.
Acceptable Behavior (in face to face, phone and
email situations)
Not Acceptable Behavior (in face to face, phone
and email situations)
Communicating in stressful situations
respectfully.
Yelling at each other in a stressful situation.
Allow ideas from everyone. Shutting out ideas of other group members.
Always communicating, especially about
specific details about an assignment and due
dates.
Not communicating at all when needed to, or not
responding for a long period of time in an
important situation.
Process Steps to Be Followed: Who is Accountable for Each Step
Make the issue known Person feeling there is a problem
Ask all member of the group what to do to
resolve
All members
Ask professor Professor

8. 8
Business Case
Husky Air would like to have a computer-based systemto keep track of all it’s Pilot
Angels volunteers. Basic information about the pilots may include their name, address, phone
number, and so forth, as well as their total hours, certifications, and ratings. More specific
information about a volunteer’s aircraft would also be useful. Details such as identification
number, number of planes owned by a pilot, single or multi-engine, and an aircraft’s capacity
for carrying passengers and cargo would be kept track of by the system. Husky Air also wants to
know more about the people, hospitals, clinics, and organ banks that request the Pilot Angel
service. In addition, they also would like to keep track of basic information about their patients,
passengers, and specific needs of the flight to help match volunteers with the request for
transport. Finally, Husky Air wants a list of all the Pilot Angel’s flights in order to recognize
specific volunteers for their contributions. This would include:
 The pilot who flew the flight
 The passengers onboard
 The plane that was used
 The total time of the flight
 The distance and destination of flight
 The data and time of the flight
 The total fuel used
MOV
Customer Customer will receive services quicker and
more accurately
Social Least impacted by the new system, it doesn’t
accomplish many social tasks
Organizational These improvements will heavily impact
organizational value. Employees will be able
to use the system more effectively
Strategic The system will offer new strategies for
completing the rescue services
Financial Increased effectiveness by using the new
system will increase revenue across multiple
area.
DesiredValue:
 Better: Husky air is trying to do a better an more efficient job of keeping track of it’s
pilots and specifically having pilot assigned to more appropriate rescues based on their
skills or particular aircraft. They also want to more about the people, hospital, clinics
and organ bank that request the pilot angel service.
 Reliability: husky air intends to make its services more reliable by readily having more
information about pilot availability and scheduling at hand.
Metrics:
 Amount of rescue missions completed successfully – increased by 15%
 Pilot/employee feedback- above 90% satisfaction with the new systemafter 90 days
Time frame:

9. 9
Husky air wants to achieve bot h of the above target metrics within 90 days of full
implementation of the new system.
MOV summary:
This project will be successful if it is implemented quickly as to not interfere with current
operations, if it is able to keep track of the information requested as well as have potential for
growth as the business grows larger, and if allows more rescues to be completed (15 percent
more) and increases pilot and employee satisfaction, with an overall feedback rating of 90
percent, both within 90 days.
Comparing Alternatives:
1. Maintain the status quo “Do Nothing”: Husky Air is currently using a paper system, if
this continues there will be very little up-front cost, but over time Husky Air will miss out
on profits that could be made by using a new and improved system.
a. TCO: While there will be no additional upfront costs as no new systemis being
developed, the ongoing support and maintenance costs will increase as nondigital
systems are supported less by social infrastructures such as trash take out fees and
recycling fees, and indirect costs can also occur here as fines from a county for not
recycling or missing out on tax benefits due to not being a “green” organization.
These are all things that every stakeholder would want to gain from developing a
new system. The TCO for doing nothing ultimately means creating some kind of new
system. would be a smart business move for Husky Air.
b. TBO: small organization benefit of not having to train employees on a new system.
This is negligible. There are almost no benefits from sticking with the current
business model.
2. Purchase a software package:
a. https://www.chetu.com/aviation.php?keyword=%2Bairlines%20%2Bsoftware&g
clid=CjwKCAiAk4XUBRB5EiwAHBLUMRuPeM6o2aMKhvWNfQXWHaI1yf0V6qh_h
O6nsGv-qv_87b8MTsstYxoCUjMQAvD_BwE
b. TCO: Buying a off-shelf system could impact company finance but would help
save in the long run because the maintenance and support would be given by
the manufacture of the system, only downside would be expansion or
customization of the system. Since it is an off-shelf systemHusky air might not
have a lot of flexibility on customizing the system to work better with their
operation.
c. TBO: A software package off-the-shelf would increase accuracy and efficiency
(cost savings). Because it is not tailored specifically for Husky Air, it would not
improve decision making, as some amount of logic would still need to be done
by an actual employee compared to building their own custom system. High-
value work would be increased slightly through purchasing a software system, as
some pilots would have an easier time doing more high value rescues, but some
would still be missed.
3. Build a custom system- Building a husky air’s own system would cost from $25,000 to
$50,000
https://www.sabreairlinesolutions.com/home/software_solutions/

10. 10
a. TCO: The above linked Sabre system is a nice blend of off-the-shelf and custom
software that would easily meet the needs of Husky Air as well as allow Husky
Air’s operations to scale up greatly over time. This software package comes with
standard features designed for Airline operations and then based on Husky Air’s
needs there are additional custom pieces of software that can be built on top of
the underlying framework, all done by Sabre.
b. TBO: A custom system would be the most beneficial over time for Husky Air. it
would increase high value work by allowing pilots with the proper skills to be
assigned to the correct flight each time they fly. It would improve accuracy and
efficiency (cost savings) through allowing dispatchers to access the data needed
to assign pilots to flights quickly and accurately. It would improve decision
making by automatically assigning pilots to flights that it deems as “no skill” or
low risk, allowing dispatchers to spend more time on flights that actually have
important details. Customer service would be improved through rescues being
completed quicker, and more of them being completed. Additionally, employee
happiness will be measured and increased the most through using a custom
system.
Recommendation:
Due to the lack of ready off-the-shelf software systems that would meet the need of the
project, we recommend that Husky Air build a custom system using a combination of in-house
(if any) and outsourced resources. Doing this allows Husky Air to be specific in their needs from
the software and systemand will allow for the most growth in the future for the company.
While it is the most expensive up-front option, it will save Husky Air over time in its ability to
scale with the business growth.

11. 11
Defining the Project Infrastructure
After the first submission Husky Air has decided that building a custom information
system will provide the most value to the organization. In this submission we are submitting the
infrastructure for this project. The infrastructure is the foundation for the project charter.
Knowing what resources you need or are available and their associated cost will directly
influence your schedule and budget estimates. This document will have the Project’s MOV, lists
of the resources needed to complete the project, and an estimate for the cost of each of those
resources.
This project will be successful if it is implemented quickly as to not interfere with current
operations, if it is able to keep track of the information requested as well as have potential for
growth as the business grows larger, and if allows more rescues to be completed (15 percent
more) and increases pilot and employee satisfaction, with an overall feedback rating of 90
percent, both within 90 days. A custom systemwould be the most beneficial over time for
Husky Air. It would increase high value work by allowing pilots with the proper skills to be
assigned to the correct flight each time they fly. It would improve accuracy and efficiency (cost
savings) through allowing dispatchers to access the data needed to assign pilots to flights
quickly and accurately.
List of resources needed to complete the project
People: To build this custom infrastructure we will need few technical and non technical
individuals. We would need a System administrator who would look over all the systems, and
make sure to have upkeep, configuration, and reliable operation of computer systems. We
would need a Database administrator who would store, organize and keep track of all data. We
would also need someone like a receptionist, who could handle all the phone calls. They will be
making and receiving phone calls from hospitals and pilots and recording their requests.
Technology: We would need hardware, software and some telecommunication devices
to fulfill this infrastructure. Sabre system is a nice blend of off-the-shelf and custom software
that would easily meet the needs of Husky Air as well as allow Husky Air’s operations to scale
up greatly over time. This software package comes with standard features designed for Airline
operations and then based on Husky Air’s needs there are additional custom pieces of software
that can be built on top of the underlying framework, all done by Sabre. We would need new
networking devices and new computer hardware. We would also need few telecommunicating
devices to communicate with pilots and hospitals. Additionally, we would need three additional
computers, as well as the most up to date Microsoft Office. A source of internet would also be
needed so access to the web would be available
Facilities: Since Husky air has limited space, the team will have to do most of its work at
a different site. The team can work on the software park of the infrastructure remotely, and can
work on the hardware and installation part of the infrastructure at a different husky air pilot
office or location, or we can rent out small office to carry out this operation.
Other: there is not much training for this infrastructure, other than just basic training
costs for our facility, considering all the people we hire would already have previous experience
in their respected fields. But there could be some traveling and transportation cost in buying
new equipment, going from different location to location, as well as air travel. Maintenance

12. 12
and support is something to take into consideration regarding our technological upgrades to
ensure everything is running smoothly.
Cost of Resources:
Resources
People
Job position needed Annual salary + benefits Source of cost
IT System administrator $72,762 + $18,191 www.glassdoor.com
Database Administrator $77,428+ $19,357 www.glassdoor.com
Receptionist $28,729 + $7,182 www.glassdoor.com
Technology
Technology Needed Cost Source of cost
HP Desktop Workstations $900.00 (3 users) www.hp.com
Verizon Fios - Internet and phone $94.99 (monthly) www.verizon.com
Netgear Nighthawk AC1900 Router $147.99 www.bestbuy.com
Microsoft Office $12.50 per month (3 users) www.microsoft.com
Dell Poweredge T330 Tower (Server) $679.00 www.dell.com
Cat5 Cables $14.00 (15) www.cabe4sure.com
Sabre Software $200 per month (multiple
users)
www.financeonline.com
Facilities
Facilities needed Monthly cost Source of cost
Small Office near our headquarters $5000 www.entrepreneur.com
Other
Travel/Transportation $2000 (per employee) www.expedia.com
Training $1200 (per employee) www.careerigniter.com
Maintenance and Support $250 (Monthly) www.financeonline.com
Total Cost = $302,931
Contract Payment Method
A fixed-price contract is the most reasonable approach to our method of payment. The
project has a scope and set of requirements that are quite clear and concise, with working rates
that are consistent as well. This contract method also provides an efficient and simple way to
manage and predict adjustments in the salaries of the staff if needed. The one major drawback
to this approach is the fact that if their is some sort of major change that was not on the
forecast, it could provide an issue to the team regarding funding form the project sponsor.
Additionally, if there are any changes in the scope of the project, a Change Management Plan
would need to be enacted for every single change once the sponsors budget was met. Given
the requirements of the system, we believe that the system will be able to completed on time,

13. 13
so the fixed price payment option works the best for the team. Our team has decided on a final
contract price of $302,931 for our project spanning 12 months.
Learning cycle
Project Team Record: So far the project team has only done the planning phase of the
project, so we don’t have a lot to measure as far as actual progress of the project goes.
However, in looking back at planning and analyzing for the current project, there is an action
plan we can develop.
Action Plan: For this assignment, a division of labor was spread amongst the group
members and specific parts assigned to members whose skill sets match the type of work in
order to effectively get the work done. Only a few changes need to be made regarding working
remotely but the team is ready to move forward at this time
Team Charter: We currently do not see a need to change our team charter for this
project. All of the boundaries set are currently sufficient to take this project in the correct
direction to finish it within our schedule, scope, and budget.

14. 14
Scope Management Report
Project Overview and MOV Description
This project is intended to improve the services and overall value of the Husky Air flight
company. Using a new information systemwill allow more flights to be completed, as well as
allowing correct pilots being assigned to appropriate flights based on their skills. After doing
some analysis, the team and Husky Air have decided to build an in house systemfor their
needs.
The Client, Husky Air has given the team authority to develop the project’s scope. The
project’s scope defines the project work. It includes the work boundaries and deliverables that
you will deliver to your client. In addition, we will create a work breakdown structure (WBS)
that will be used to create project’s schedule and budget in next assignment.
The current MOV of the project is measured as such: This project will be successful if it is
implemented quickly as to not interfere with current operations, if it is able to keep track of the
information requested as well as have potential for growth as the business grows larger, and if
allows more rescues to be completed (15 percent more) and increases pilot and employee
satisfaction, with an overall feedback rating of 90 percent, both within 90 days. Given this MOV
and where we are in the planning phases, no revisions need to be made to the MOV.
DSC

15. 15
Use Case Diagram:
Work breakdown Structure

16. 16
Scope Change Process:
In order to manage scope change for this project, we will be implementing the use of
Scope Change Request forms and a Scope Change Log. A person who wants to change the
scope of the project need simply to submit the Scope Change Request form to the project
manager. The project manager may ask for additional documentation before either approving
or denying the Scope Change Request form.

17. 17

18. 18
Project Plan schedule and budget
This project is intended to improve the services and overall value of the Husky Air flight
company. Using a new information systemwill allow more flights to be completed, as well as
allowing correct pilots being assigned to appropriate flights based on their skills. After doing
some analysis, the team and Husky Air have decided to build an in house systemfor their
needs.
The Client, Husky Air has given the team authority to develop the project’s scope. The
project’s scope defines the project work. It includes the work boundaries and deliverables that
you will deliver to your client. In addition, we will create a work breakdown structure (WBS)
that will be used to create project’s schedule and budget in next assignment.
The current MOV of the project is measured as such: This project will be successful if it is
implemented quickly as to not interfere with current operations, if it is able to keep track of the
information requested as well as have potential for growth as the business grows larger, and if
allows more rescues to be completed (15 percent more) and increases pilot and employee
satisfaction, with an overall feedback rating of 90 percent, both within 90 days. Given this MOV
and where we are in the planning phases, no revisions need to be made to the MOV.
Cost of Resources
RESOURCES
People
Job position needed Annual Salary + Benefits Source of Cost
IT Systems Administrator $72,762 + $18,191 www.glassdoor.com
Database Administrator $77,428+ $19,357 www.glassdoor.com
Receptionist $28,729 + $7,182 www.glassdoor.com
Technology
Technologies needed Cost Source of Cost
HP Desktop Workstations $900.00 (3 users) www.hp.com
Verizon Fios - Internet and
phone
$94.99 (monthly) www.verizon.com
Netgear Nighthawk AC1900
Router
$147.99 www.bestbuy.com
Microsoft Office $12.50 per month (3 users) www.microsoft.com
Dell Poweredge T330 Tower $679.00 www.dell.com

19. 19
(Server)
Cat5 Cables $14.00 (15) www.cables4sure.com
Sabre Software $200 per month (Multiple
Users)
www.financesonline.com
Facilities
Facilities needed Monthly Cost Source of Cost
Small Office near our
headquarters
$5000 www.entrepreneur.com
Other
Travel/Transportation $2000 (per employee) www.expedia.com
Training $1200 (per employee) www.careerigniter.com
Maintenance and Support $250 (monthly) www.financesonline.com
Total Costs = $302,931
Our project does not have any over-allocated resources at this time according to the
WBS.

20. 20
Our project begins on May 23rd 2018 and ends on August 13 2018. It will take 59 days
to complete the project. Our project has 1 critical path, and they are important because if the
critical path is delayed the entire project will be delayed. The initial base cost of the project is
302,931 dollars. There are currently no over-allocated resources.

21. 21
Risk Management Plan
Project description and MOV:
This project is intended to accommodate to the new parameters of the project. The
schedule is set to be cut by 10% of its original time, and the budget of the project is set to be
reduced by 20%.
We are also taking this opportunity to assess, identify, and measure our risks through
the project methodology framework. It will allow us to refine the project and narrow in on what
is needed to be done, as well as being able to stay on a consistent schedule. With the risks
identified, we will be able to avoid what can be deemed as detrimental, as well as proceed with
risks that may be in favor of the projects completion, or may add value.
The current MOV of the project is measured as such: This project will be successful if it is
implemented quickly as to not interfere with current operations, if it is able to keep track of the
information requested as well as have potential for growth as the business grows larger, and if
allows more rescues to be completed (15 percent more) and increases pilot and employee
satisfaction, with an overall feedback rating of 90 percent, both within 90 days.
RevisedProject Plan:
Previously the project was expected to take 59 days. Due to new requirements, we are
adjusting the project to take 53 days. This is reflected in the WBS screenshots below. Some
tasks were adjusted in overall length, and others were linked and unlinked in ways that do not
affect overall project completion. Additionally, some tasks were adjusted from start to finish to
start to start, so they can run simultaneously.

22. 22
Additionally, we have re-allocated resources in MS project to cut down the overall cost
of implementing 20%. Below is our original resource usage report:
And here is our updated resource overview, which has allowed for a 20% decrease in costs.

23. 23
The hardware expert was assigned to too many duties, and by taking him or her off overall
resources are saved by 20%. Additionally, changes were made to the salaries, travel expenses,
and overall monthly office cost budget to address the 20% decrease in costs.
UPDATED Cost of resources:
RESOURCES
People
Job position needed Annual Salary + Benefits Source of Cost
IT Systems Administrator $60,762 + $18,191 www.glassdoor.com
Database Administrator $60,428+ $19,357 www.glassdoor.com
Receptionist $20,729 + $7,182 www.glassdoor.com
Technology
Technologies needed Cost Source of Cost
HP Desktop Workstations $900.00 (3 users) www.hp.com
Verizon Fios - Internet and
phone
$94.99 (monthly) www.verizon.com

24. 24
Netgear Nighthawk AC1900
Router
$147.99 www.bestbuy.com
Microsoft Office $12.50 per month (3 users) www.microsoft.com
Dell Poweredge T330 Tower
(Server)
$679.00 www.dell.com
Cat5 Cables $14.00 (15) www.cables4sure.com
Sabre Software $200 per month (Multiple
Users)
www.financesonline.com
Facilities
Facilities needed Monthly Cost Source of Cost
Small Office near our
headquarters
$3500 www.entrepreneur.com
Other
Travel/Transportation $800 (per employee) www.expedia.com
Training $500 (per employee) www.careerigniter.com
Maintenance and Support $250 (monthly) www.financesonline.com
Total Costs = $242,345
Project risk analysis:
We have identified 5 primary risks and assigned them owners and strategies below. We
came up with these risks as the most likely to happen given our current project budget, scope,
and schedule.
Risk Owner Strategy
Developer hired does not
have the correct skills
Project Manager Attempt to coach the correct
skills, if unable to coach,
replace the employee and
rework WBS to adjust
schedule.
Employee faces serious
illness
Project Manager Reassign duties to other team-
members while employee

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recovers
Hardware ordered is not what
is received and not
compatible with requirements
of project
Project Manager Re-Do schedule to account
for delays due to shipping -
attempt to retrieve any
compensation from shipping
company to adjust budget and
schedule
Legal consultation identifies
risks regarding our software
being too similar to another
company’s
Project Manager, Lead
Developer
Contact other company, take
a look at their code. See if
solution can be done in house
or of contracting needs to be
done with other company. If
project needs can still be met
by adjusting software in
house, this is priority number
1.
Network issues from the ISP
side delay the project
Project Manager Attempt to see if there is
another short term solution
that won’t stretch the budget
too much. If not, push project
back and adjust WBS so non-
network activities can be
completed while the network
is down.

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Earned Value Analysis and Quality Management Plan:
Baseline project

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Updated Project

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Setting project status dates
Earned value report

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Through analyzing this above report, we can see that the project is still under budget but is not
within schedule. The original budget at completion is still reasonable. We can see details on
which tasks we need to pay attention to in this report below.
Critical Tasks Report:

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Late Tasks report
Analysis and Summary of above reports:
Overall, bug busters have about 40% of the tasks completed late. We can get back on
schedule here by adjusting the duration of some tasks, especially certain task predecessors that
are taking up more time than necessary. It is entirely possible to get this project back on track
also by making some tasks start-start so they can run simultaneously, as long as there isn’t
another task dependence being violated. We recommend that communication with bug buster
leadership be opened, our concerns expressed, and an action plan relating directly to getting
this part of the project back on schedule given to us by bug busters, which is then reviewed and
approved by the project manager.
Project Description and MOV
This project is intended to develop a quality management plan to support a project
relationship with the Martial Arts Academy (MAA). It will help ensure our relationship with our
client and provide a basis and outline of our system, proving its quality and reliability.
The current MOV of the project is measured as such: This project will be successful if it is
implemented quickly as to not interfere with current operations, if it is able to keep track of the
information requested as well as have potential for growth as the business grows larger, and if
allows more rescues to be completed (15 percent more) and increases pilot and employee
satisfaction, with an overall feedback rating of 90 percent, both within 90 days.

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Statement
Quality management plan will instill processes and procedures to ensure quality
throughout the closing of the project. The management plan for husky air has objectives and
approaches it will achieve and those approaches are following
 Ensure Quality
 Ensure accessibility and correctness
 Ensure integrity and reliability
 Ensure expandability and maintainability.
Approach:
Quality management plan will make sure quality standards are in place for both product
quality and process quality. This plan success is imperative for the success and future of the
project.
Husky air will make sure quality through ensuring that processes and the product is
accessible and correct to make sure use of the system is available and reliable.
Quality will be defined by requirements from employees and customers. The users will
be key factor behind the product quality of the system. The project team make sure that the
quality for the product is emphasized and implemented
Processes will take during the business processes. This will make sure that the quality of
the processes that are taking place meet the standards of the organization and the exceptions
of those participating.
Requirements/Standards
Process Quality
_____Standards for process quality will be developed by the project team and the sponsors to
make sure that what is expected and required is followed in an effective manner. The process
will be controlled through the monitory of bugs and defects.
Product Quality
Quality standards will be made by the project team and sponsors but also keeping the users in
mind. These needs will be assessed and portrayed when defining the product quality and
ensuring high product quality. The product will be controlled through monitoring customer
satisfaction, performance, and security_______.
Metrics:
- Process
1.Issues by Phase: Number of instances a problem occurs during a particular phase
2.Issues by periods: Number of times a problem occurs during a particular period
3. Defect by content errors: number of times an encountered error with an issue dealing
with content
- Product
1.Customer satisfaction: a rating index to show satisfaction or dissatisfaction of
customers.

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2.Customer/Employee found defects: number of times a customer or employee found a
defect in the system
3. System Failure: number of times system failed to operate
- Project
1.scope change request: No. of scope change request submitted by sponsor and users
2. Scope change approvals: Number of approved scope change request.
3. Training Hours: number of hours spent of training the employees per project team
Verification Activities:
Task Activity Result
Test reports and outputs Check if the requested outputs
of the system with customer
information to verify the
accuracy
Opportunity to ensure that
outputs and files that are
requested through systems are
accurate
Maintenance Team will regularly maintain
and update the systems to
follow along with changes,
issues and requests that they
might encounter
Opportunity quality to always
be met and ensures the
systems are up to date and
running accordingly
Test data and Integrity Check to make sure that there
is no duplicate data in the
systems
Assures quality data and gives
opportunity to test data
Code inspection Assures that code is up to
date, compiling and executing
accordingly
Ensures quality and assures
the system is working
correctly.

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Validation Activities
Task Activity Result
User Surveys Conduct Surveys with users
to determine if functionality
and usability requirements
have been met from their
perspective
Makes sure there is no
disconnect between the
programmers and the actual
users of the system - makes
sure requirements are met
User Tests Users use a functioning
prototype of the system to
search for bugs and determine
function usability
This task makes sure that the
system is tested before it is
implemented
Milestone Examination Examine every milestone
post-completion to make sure
requirements were met
The project will not fall
behind due to improperly
implemented precursor
activities
Project Summary Report

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Appendices: MS Project Tutorials
Tutorial 1
Tutorial 2

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Tutorial 3