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Curriculum Vitae
S HI R E F M AHM O U D E LM OZY
Current address:
Mariehamn, Åland Islands. Finland
Cell: +358 417085139
Email: shiref.elmozy@gmail.com
Education
- Faculty of Commerce, accounting section, English department
Alexandria University (2000-2004)
Alexandria, Egypt
Computer Skills
Proficient or familiar with a vast array of programming languages, concepts and Computer
technologies, including:
MAX and CODECO systems (Aviation
Check-in Systems)
Good Command of Search Tools and
Techniques in worldwide
ProfessionalSkills and Knowledge Area
 Helpful and cooperative.
 Provide excellent service within a team environment
 Many years face to face customer service experience
 Motivation to deliver excellent customer service
 Emotional resilience and the ability to remain calm under pressure
 Friendly, caring disposition
 The ability to handle and defuse difficult situations
 Communication and listening skills
 Teachable and flexible.
 Hardware & Software Installation
 Problem Solving and Troubleshooting

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Work History
 May 13 – Dec 14 Lexington Gloria Hotel-Doha. Doha, Qatar
 Marketing Manager
 Apr 11 – May 13 Ooredoo Qatar Doha, Qatar
o Marketing Manager Assistant
 Oct 7 – Feb 11 Emirates Airlines Cairo, Egypt
 Airport service supervisor.
 May 05 – Oct 07 Fly Dubai , Fly Nas & Air Berlin Alexandria, Egypt
 Airport Service Agent
Training Courses
 Preparation for cabin crew
 Safety
 Service
 Airbus300-600
.
Additional Courses
 Airside safety
 Ramp handling supervision
 IATA dangerous goods regulations category 9&10
 Security awareness course based on IATA ASTP
 Passenger handling and customer services
 Introduction & basic operations course
 customer service & change management
 First aid & Fire Fighting.
Languages
 Arabic …Native language
 English… fluent of both written and spoken.
 Italian… good command of both written and spoken Personal skills
 Swedish… good command of both written and spoken Personal skills
 Ability to learn quickly and develop knowledge of the required product(s).
 Self-motivated with investigating, testing, troubleshooting, and evaluation and analysis skills.
 Ability to work as part/ leader for team.
 Ability to work under pressure for long hours.
 Ability to be responsible for evaluation of students or trainees.

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PersonalData:
 Date of Birth: 13/12/1979.
 Marital Status: Married.
Hobbies & Other Interests:
 Conferences and Workshops
 Skills
 Public relations
 Team work
 Communication skills.
Hobbies:
 Playing Soccer
 Reading
 Fishing
 Travelling.