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How to Launch Winning
Products Faster
and with Less Risk
Agenda
Introduction
Business Strategy
Product Strategy
Technical Strategy
Market Fit - Lean Startup
Delivery Excellence – Agile Development
Summary
Adrian Moise, CEO
Presenter
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
Software is the brand
4
Starbucks Digital Strategy
Winning Products / Platforms
•  Alignment with the business
•  Market fit
•  Differentiation / innovation
•  Healthy financials
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
Speed is currency 7
Driver’s Seat
Customers are in the driver’s seat
8	Client is in the driver’s seat
Lifecycle
§  Strategize
§  Plan
§  Build
§  Measure
§  Learn
§  Enhance
Diagram: O’Reilly Radar (Brian Anderson, June 12, 2015)
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
Business Strategy
Business Model Generation
Business Model Generation
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
Purpose
“To solve problems innovatively”
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
Vision
“I believe that this nation should commit itself
to achieving this goal, before the decade is
out, of landing a man on the moon and
returning him safely to the earth”.
– John F. Kennedy, Jr. (May 25, 1961)
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
BHAG
To become $100 million global product
delivery agency by 2025
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
One Page Strategic Plan
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
Differentiation
16	Differentiation
Growth
•  What took us here will not take us there
17	What brought us here will not take us there
Digital transformation
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
The IoT enables business transformation
Product Strategy and Design
Product Strategy
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
Role of the Product Manager
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary	
Vision and
Leadership
Product
Lifecycle
Management
Strategy
and Market
Research
UX and
Product
Backlog
Product
Roadmap
Business
Model and
Financial
Customer Journey
Image: Idea Couture
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
• Show	me	homes	
right	for	me	in	
detail	
• Show	me	what’s	
available	now.	
• Convince	me	of	
affordability	and	
market	value	
• Help	me	
compare	homes	
across	
communiBes	
• Tell	me	more	
about	the	
neighborhood	
• Tell	me	why	
builder	bought	is	
beDer	than	used	
or	rented.	
• Convince	me	to	
go	with	SPH	
Making	your	
Purchase	
Making	it	
Yours	
Making	your	
Move	
Making	it	
Home	
Daring	to	
Dream	
• Help	me	figure	
out	my	financing	
• Assist	me	with	
my	mortgage	
• Reassure	me	of	
my	investment	
• Reassure	me	
I’m	making	the	
right	choice	
•  Guide	me	
through	the	
construcBon	&	
personalizaBon	
process	
• Make	it	clear	as	
to	what	is	
included	and	
what	is	extra	
• NoBfy	me	of	
progress	and	
important	dates.	
• Help	me	manage	
my	move	
• NoBfy	me	of	
progress	and	
important	dates	
• Recommend	
trusted	partners	
• Help	me	make	
moving	in	a	
special	occasion	
	
• Make	my	
warranty	
experience	
hassle-free	
• Help	me	seDle	
into	my	
neighborhood	
• Itemize	my	
appliances	for	
me.	
• Offer	me	Bps	for	
maintaining	my	
home	
• Help	me	
exchange	home	
decoraBng	ideas.	
• Inspire	me	by	
showing	me	my	
dream	home.	
• Show	me	how	
others	like	me	
have	realized	
their	dreams	
• Let	me	play	with	
ideas	for	
personalizing	my	
home	design	
• Make	it	easy	to	
save,	share	and	
compare	these	
inspiraBons	with	
friends,	family	
and	trusted	
advisors.	
The	Ten	
Demandments	
1.  Make	it	easy	
2.  Make	it	fast	
3.  Give	me	
anyBme	/	
anywhere	
access	
4.  Let	me	make	it	
mine	
5.  Talk	to	me	like	
you	know	me	
6.  Let	me	voice	my	
views	
7.  Help	me	help	
myself	
8.  Recognize	and	
reward	me	
9.  Hold	the	hype	
10.  Convince	me	
I	can	trust	you	
Living	the	
Dream	
• Let	me	share	my	
homeowner	story	
with	others	
• Connect	me	with	
others	in	my	
community	
• Help	exchange	
home	decoraBng	
ideas	
• Reach	out	to	me	
when	it’s	Bme	to	
move	up	or	move	
down.	
	
Engagement Model
•  It this feature “neat” or a “must have”?
•  Are customers willing to pay a premium?
•  Does it reduce the risk?
Maximize Business Value
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
Product Design
Image: NodeSource
Technical Strategy
Requirements
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
Vendor analysis
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
Build versus Buy
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
Inhouse vs. external
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
Market Fit
Lean Startup
Lean Startup
•  Lean Startup/Agile
approach
•  Building with the
ability to pivot
based on new
customer insights
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
35	
Minimum Viable Product
Fail fast
The sooner you know
your ideas won’t
work…the better.
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
Customer Insights
§  Data can be found
everywhere
§  Access to real time
analytics
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
Quick feedback loop for better decisions
Quick and Nimble
§  Small and nimble trumps
big and slow
§  Actionable metrics vs.
vanity metrics
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
Speed is the new currency
How do we get to market quickly with a
great product/service while…
Finding the
right hires
Keeping up with
technology
Prioritizing the
right functionality
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
Zipcar: the early days
Case Study A
•  The product was being mailed out on CDs
•  They needed to move to the cloud
•  Client spent 8 months in planning and still
didn’t know what functionality was most
important to their customers
•  8 iterations later…
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
Case Study B
•  Needed a mobile banking app and deposit
anywhere technology
•  Increased customer satisfaction from
40% to 60% to 90%
•  “If this functionality was available today, I
would switch my bank provider
immediately!”
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
If you only remember 1 thing
•  Speed is the currency of modern business
– MVP - yields the highest return on investment at
the lowest risk.
– “If you are not embarrassed by the first version
of your product, you’ve launched too late.”
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
Delivery Excellence
Agile Development
Agile Development Process
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
Emergent projects
47
Perceptions Actual
Agile is faster and
cheaper
Agile requires less time
from the client
Agile requires no
documentation
Agile focuses on quality and
business value
Agile requires active and
ongoing participation from
client
Agile requires “just enough”
documentation
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
Just-enough, just in-time
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
Knowledge
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
Hybrid Methods
Closing Thoughts
Summary
Know your audience
Collect customer feedback early and frequently
Define high-value scenarios
Validate learning
Assess product market-fit
Hypothesize and define experiments
Build-Measure-Learn
Vanity metrics vs. meaningful metrics
Knowledge as key artifact of each iteration
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
Outcomes
1.  Better product
2.  Increased ROI
3.  Faster time to market
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
Business Model Generation, Lean Startup and Agile Delivery
Recommended books
Intro	
Business	
Strategy	
Product	
Strategy	
Technical	
Strategy		 Lean	Startup	
Agile	
Delivery	
Excellence	
Summary
Thank you!
http://aeq.aequilibrium.ca/agile
adrian@aequlibrium.ca
@cptmbl

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