1. ADIL ZABROUG
P.O.Box 28356, AbuDhabi UAE
UAE Number:+971 528108527
adil.zabroug@gmail.com
bbuae77@gmail.com
Arabic: English: French : German
Highlytalented,self motivatedenthusiasticfoodservice professional withmore than7yearsof
experience inhospitality,retailandcustomerservices,employee development,purchasing,public
relationsandstrategicplanning.Ihave excellentinter-personal skills,andateamplayer,have the
abilitytoworkon all levelsof anorganization,trouble shooting,problemsolvingandabilitiesto
achieve the highstandardinthe hospitalityindustry.
MARKS&SPENCER(ALFUTTAIM GROUP)
SeniorSales - June 2012 up to Present
 Be involvedinstockcontrol andmanagement.
 Handlingfoodareaas per the guideline.
 Beingresponsible forprocessingcashandcard payments.
 Stockingshelveswithmerchandise.
 Answeringqueriesfromcustomers.
 Reportingdiscrepanciesandproblemstothe supervisor.
 Givingadvice andguidance onproductselectiontocustomers.
 Balancingcash registerswithreceipts.
 Dealingwithcustomerrefunds.
 Keepingthe store tidyandclean,thisincludeshoveringand mopping.
 Responsible dealingwithcustomercomplaints.
 Workingwithinestablishedguidelines,particularlywithbrands.
 Attachingprice tagsto merchandise onthe shopfloor.
 Receivingandstoringthe deliveryof large amountsof stock
 Keepinguptodate withspecial promotionsandputtingupdisplays.
YAS VICEROYHOTEL, YASISLANDABU DHABI, UAE.
PROFILE
EMPLOYMENT

2. Supervisor- September2009 – June 2011
Workingat the Pool Bar of the Hotel,dutiesincludes:
 In charge as team leaderatRestaurantas perassignedbymanager.
 Overseesandmanage all areaof restaurant.
 Overseesthe necessaryoperationandsee toitthat service iscarriedout accordingto
company'sstandardoperationprocedures.
 Ensure all guestreceive the higheststandardof service andfinediningexperience.
 Ensure all staff deliveringandprovide the highestqualityservice toguest.
 Assistmanagementinimplementationof activitiesthatwouldcontributetothe
 achievementof goalssuchsales,costefficiency,outletrevenue,productivityandcustomer
satisfaction.
 Maintainthe database for the service staff of the outlet.
 Train staff andevaluatesjobperformance forthe purpose of supportingtheminthe
completionof theirworkactivities.
 Arrangedweeklydutyroasterforthe staff andassistmanagerto control and developnew
standardfor service team.
 Planto ensure minimumwastage andmaximumprofitbyefficientstockcontrol.
 Maintainfoodservice equipmentforthe purpose of maintainingsafe operatingconditions.
 Coordinate andorganizedspecial functioninoutletasperBEO and provide all facilities
accordingly.
ATLANTICPALACE,AGADIR,MOROCCO
Supervisor- October2008- June 2009
 In charge as chef de rang at restaurantand as perassignby manager.
 Overseesandmanage all areaof restaurant.
 Overseesthe necessaryoperationandsee toitthat service iscarriedout accordingto
company’s standardoperationprocedures.
 Ensure all guestreceive the higheststandardof service andfinediningexperience. Ensure all
staff deliveringandprovide the highestqualityservice toguest.
 Assistmanagementinimplementationof activitiesthatwouldcontributetothe
 achievementof goalssuchsales,costefficiency,outletrevenue,productivityandcustomer
satisfaction.
 Maintainthe database for the service staff of the outlet.
 Planto ensure minimumwastage andmaximumprofitbyefficientstockcontrol.
 Maintainfoodservice equipmentforthe purpose of maintainingsafe operatingconditions.
 Ensure general cleanlinessandmaintenanceof restaurantoutletandmaintainedinproper
shape at all time.
 Generate newideaforservice andproduct.
RIYAD DES GOLFS ,AGADIR,MOROCCO
August2007 – October2008
Supervisor

3. International AirportAl Massira,AGADIR,MOROCCO
June 2007 – August2007
Industrial Trainee
Hotel Amadil BeachClub,Agadir,MOROCCO
October2006– April 2007
Industrial Trainee
CaribbeanVillage AnAllegro Agadir,MOROCCO
June2006– July2007
Industrial Trainee
ATLANTICPALACEAGADIR, MOROCCO
June2006– July2007
Industrial Trainee
2005-2007: DiplomainHospitalityManagement
2004 : BTS, School of Hotel andTourismManagement,,MOROCCO
2002-2003: UniversityEnglishLiterature,MOROCCO
2001-2002: Baccalaureate ModernArt, MOROCCO
 Operatescomputersystemsandapplicationsuchas:
 MS Office/Windows2003/2007-MS Word/MSExcel/MSOutlook/MSPowerPoint.
 Familiarwithusing,retail pro,micros,cashmachine.
EDUCATION
SPECIAL SKILSS
AWARDS and ACHIEVEMENTS

4.  Certificate of recognizingof exceptional service of the monthMarch,May 2015
 Certificate of recognizingof exceptional service November2014.
 Certificate of Recognizingof exceptional service October2014.
 Certificate spottedby mymanagerfor myconsistentperformance inFooddepartment
April,2014.
 Certificate of Fire protectionandequipment.
 Certificate of HygieneHACCP
 Certificate forthe Colleague of the MonthNovember2011
 Certificate forthe TeamMemberof the Month March 2011
 CertificatesforInvaluableServiceduringthe FormulaOne EtihadAirwaysAbuDhabi Grand
 Prix,2009 ,2010,2011
 Certificate forthe TeamMemberof the Month June 2010
 Certificate forRecognitionof Service forFormulaOne EtihadAirwaysAbuDhabi GrandPrix,
 2010.
 Certificate of TrainingOf GuestAndEmployee Relation,( T.I.G.E.R)
 Certificate of Achievementof trainingof Hotel OrientationProgramforEmployeesAugust9,
 2009
 A goodmotivatorandhave a strongleadershipskills.
 Passionate andcommittedtoguestsatisfaction.
 Highlyeffective leadership,communication,motivational,andinspirationskill.
 Able toworkunderpressure.
 Abilitytoworkwell onowninitiative andwithminimumsupervision.
 Abilitytorelate welltoa range of people.
 Proactive andwithpositive approach.
ALL PROFESSIONAL REFERENCES WILL BE PREPARED UPON REQUEST.
PROFESSIONAL SKILLS