1. Adena L. Varner
9802 Charbank Lane.
Middle River, MD 21220
EDUCATION:
Bachelors in Arts in Theatre, May 2008 University of Maryland, College Park, MD
Graduated with a GPA of 3.0
Courses taken included:
Professional Writing
Advanced Composition
Probability
Master's in Arts in Theatre Education, Enrolled Catholic University of America
EXPERIENCE:
Code Enforcement Official, June 2009-
Department of Housing and Community Development, Baltimore City, MD
• Inspects properties for compliance with applicable local building codes and zoning
ordinances
• Assesses damages, determines who is responsible for correction, and establishes
deadlines for completion of work
• Completes inspection reports and related documentation
• Create memorandums and correspondence for supervision and upper level management
• Documents efforts to bring properties into compliance and conducts follow-up
inspections to ensure that work is completed
• Testifies and presents evidence in administrative hearings and court proceedings
• Provides information on other City agencies and departments when needed
• Demonstrates continuous effort to improve operations, decrease turnaround times,
streamline work processes, and work cooperatively and jointly to provide quality
seamless customer service
• Answer phones and direct calls
Customer Service Supervisor, August 2006 to May 2008
Department of Resident Life, University of Maryland, College Park, MD
• Interviewed, hired and trained fifteen Community Assistants
• Check and approved payroll
• Answer and direct phone calls
• Greet visitors, residents, staff and guest lecturers
• File mail and packages for residents, staff and professors
• Created and maintained employee manuals for future employees
• Analyze and annotate policy and procedure manuals
• Created and maintained an efficient paper and electronic filing and logging system

2. • Created a system of tracking and monitoring employees job performance duties
• Administered weekly staff meetings, performance evaluations, and job action meetings
SKILLS:
• Proficient in MS Office, Windows, Internet, excellent verbal communicative skills.
• Excellent customer service and interpersonal skills
• Produce written documents with clearly organized thoughts using proper sentence
construction, punctuation, and grammar
• Experienced with QuickBooks