Soft Skills for Volunteers

1. Soft Skills for
Volunteers

2. Emotional
Intelligence
E - IQ

3. High IQ
• Critical
• Condescending
• Inhibited
• Uncomfortable
with sensuality
• Emotionally
bland
High
Emotional
IQ
 Poised
 Outgoing
 Committed to
people and
causes
 Sympathetic
and caring
 Comfortable
with
themselves

4. How to get success

5. IQ contributes only about 20%
to success in life

6. Other forces contribute to
success
• Emotional Intelligence
• Luck
• Social Class

7. Emotional IQ has 5
components
• Self awareness
• Self-regulation/Managing emotions
• Motivation
• Empathy
• Social skills

8. Self awareness
• Your top 5 strengths
Your top 5
strengths
Bravery
Ability to
have
difficult
conversati
ons

9. Self awareness examples
• CLEAR
COMMUNICATION
• EMPATHY
• SELF AWARENESS
• DECISION MAKING
• PROBLEM SOLVING
• SHARING
• PATIENCE
• LISTENING
• CARING
• GETTING ALONG WITH
OTHERS
• GENTLENESS
• PERSEVERANCE
• SELF MOTIVATION
• SELF CONTROL

10. Self regulation
• Your values
• Consider how you use these values in
your volunteer work
• Managing your emotions

11. Motivation
• Think about what motivates you to be
a volunteer for ASEM
• Why?
– I want to be a volunteer because ……………
• Why?
………………
why?
………………………………

12. Social skills
• Communication skills
• Listening skills
• Referring skills
• Networking skills
• Problem solving skills
• Code of Ethics
•

13. Communication skills
• Respecting diversity
• Cross cultural understanding
• Non-verbal communications
• Reading body language
• Using your body language

14. Eye contact

15. Facial expression

16. Gestures

17. Postures

18. Smiling

19. Verbal communications
• Please
• Пожалуйста
• Onegai shimasu

20. Voice

21. Thank you