1. CV
MOINUDDIN
Email -
Moinqazi.city@gmail.com
Mobile Number–
0563852661
Personal Data–
Father name : Ziauddin
Date of Birth : 25July 87
Passport No : M8636529
Date of Issue : 27-04-2015
Date of Expire :26-04-2025
Sex : Male
Nationality : Indian
Marital Status : Single
Languages Known -
English, Hindi, Kannada,
and Urdu
Objective
Seeking a challenging career opportunity in an organization where my knowledge can be
shared and enriched, a job opportunity where I can utilize technical and communication
skills would be an additional pleasure. Eventually I would like to be one of the best
professional in your organization.
Education
 B.C.A (Bachelors of Computer Application), from D.V.S College(Shimogga) with
64% aggregate at 2013.
 P.U.C(12th
in Science), from GOVT PU Science college(Channagiri) with 71%
aggregate
 S.S.L.C(10th
),from Govt high school(Channagiri) with 70.80% aggregate
Employer
Company:- KGT Communications( du telecom sme )
Location:- Dubai (UAE) 11 Jan 2016 till Present.
Designation:- Senior Sales Officer.
Key Result Areas:
 Engaging in communicating with the Short and Medium Enterprises for the Business plans
 Assisting in managing the sales activities, from lead generation to the closer of applications
 Spearheading the customer sales, service and satisfaction level of customers
 Providing quick and efficient telephone inquiry and order processing for the customers
 Meeting the customers through proper appointment procedures and attending their queries
and concerns related to several products and so on
 Supporting inresolvingcustomerqueries and managing the customersatisfactionlevel so as to
cater the new customer base.
Highlights:
 Amplified customer base by 100%through maintaining effective relationships proper
follow up, meeting customer need on time, fast processing
 To achieve target on daily, weekly and monthly basis.
Company:- www.myntra.com( India’s Biggest online Fashion Store)
Location:- Bangalore(India) 5th July 2014 till 15th Sept 2015.
Designation:- Customer Service Representative.
Key Responsibilities:-
 Managed highvolumeworkloads withina deadline-drivenenvironment. Resolvedan
average of 550 inquiries inany givenweek and consistently metperformancebenchmarks
inall areas (speed, accuracy, volume).
 Becamethe lead “go-to” personfornew reps and particularly challengingcalls as oneof the
company’s primary trainers of newand establishedemployees.
 Helpedcompany attainthe highestcustomerserviceratings (as determinedby external
auditors) --earned 100% marks inall categories includingcommunicationskills, listening
skills, problem resolutionandpoliteness.
 Officiallycommendedforinitiative,enthusiasm, tenacity,persuasiveness,intensecustomer
focus anddependability inperformanceevaluations
Completed voluntary customer service training to learn ways to enhance
customer satisfaction and improve productivity

2. Company:- www.flipkart.com (India’s biggest online Store)
Location:- Bangalore(India) 2nd April 2013 till 30th June 2014
Designation:- Customer Service Representative.
Key Responsibilities:-
 Answering calls professionally to provide information about products and services. Take/cancel orders, or obtain
details of complaints.
 Providing the best resolution for the customers query.
 Keep records of customer interaction and transactions.
 Updating the database with details of customers enquiry , complaints, and comments, as well as action taken.
 Process orders , forms and applications.
 Follow up to ensure that appropriate action taken on customers’ requests.
 Refer unresolvedcustomergrievancesorspecialrequests to designateddepartments forfurtherinvestigation.
Personality Traits
 Strong written and oral communication.
 Ability to produce the best result in pressure situation.
 Quick learner.
 Problem Solving skills.
 Expert in MS Office, Word, Excel.
 Good Knowledge of SQL.
 Good interpersonal skills.
 Trouble shooting skills.
 Good reasoning ability.
 Confident.
Computer Knowledge
 Operating System: Windows XP, Windows 7, Windows 8
 Applications: MS Office, MS Excel, PowerPoint, Rightnow.
 Typing speed: 30-40 WPM.
 Hardware and Operating System installation
Declaration:
I hereby declare that all the above mentioned facts and information are true to the best of my
knowledge. I will solely be responsible for any discrepancy found in them.
Place: (Moinuddin )