1. A N A T A V E R A S
OBJECTIVE
To obtain a position as a member of your organization as a customer service representative/
receptionist in which I can exercise my experience in the customer service field.
SUMMARY OF QUALIFICATIONS:
Excellent customer service skills with various levels from clients, students and staff
Excellent communication and interpersonal skills
Fluent in both English and Spanish
Team player with strong leadership skills
Ability to work well with minimal supervision
Proficient in MS Office suite
Familiarity with youth counseling, social work, rehabilitation, security, and vocational
guidance
Ability to facilitate social skills training and review student progress
Ability to provides group and individual guidance
Ability to assist students in their academic, vocational and social development
Strong project management and organizational skills
Remarkable ability to write descriptive reports
National Safety Council CPR certified
Sincerely enjoy working with people, in person and over the phone.
EXPERIENCE:
March 2010- June 2014 South Bronx Job Corps Academy Bronx, NY
Executive Assistant / Residential Advisor
Assisted students in adjusting to Center life by providing supervision, behavior
modification and acted as a mentor.
Monitored students in personal hygiene, assignments and recreation activities.
Provided insight into responsible behavior and attitudes.
Prepared reports and forms and annotated logs to ensure accurate documentation of daily
observations of student’s progress, performance, behavior and attitudes.
Helped groups with chores completion.
Provided guidance and counseling to students in social, independent living and stress
management and conflict resolution.
Monitored student’s activities and maintained safe, clean, and orderly environment.
Ensured proper behavior and student accountability.
Transported students to recreational and cultural activities.
Dormitory and administrative functions performed.
Jan 2007 – Sept 2008 Lehman High School Bronx, NY
Administrative support staff
Managed all office duties and maintained school filing system current.
Performed daily operational duties and provided excellent customer service.
Answered phone calls and set up appointments for staff members.
Ordered and maintained budget for school supply orders.
EDUCATION:
2003–2007 Lehman H.S Bronx, NY
Academic Studies
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