2. oGIP promo TL’s transition
1. 24h policy
• We contact our EP within 24 h (max 48
h)
• Remember we don’t have 20 EPs per
day. We have few and we want to
provide them with the best quality
service
3. oGIP promo TL’s transition
2. We check :
Our EP’s CV and motivational letter
Date of birth
When our EP took his/her last degree
Studies
Object of internship
Time that our EP wants to start his/her internship
4. oGIP promo TL’s transition
3. I suggest
• 2 members responsible for MKT
• 1 member responsible for IT
• 1 member responsible for BA
5. oGIP promo TL’s transition
5. If an applicant is qualified enough
and he wants to leave during summer
we avoid giving details through the
phone and we arrange an info
meeting.
6. oGIP promo TL’s transition
6. Make sure that everyone knows all the info required
• Countries
• Next steps
• Info days ( Monday , Wednesday and Thursday )
**we will create a draft where the members can fill in all the
meetings arranged.
7. oGIP promo TL’s transition
7. Don’t forget to be
• Friendly
• Professional
• Smiley
8. oGIP promo TL’s transition
During the call
• Share your name and purpose
• Inform the applicant that he/she has filled in the official
application for Global Talent
• Don’t interrupt him
• Be polite
• Suggest certain hours for info meeting and don’t let it
open
9. oGIP promo TL’s transition
Tips
Be organized & Consistent
• Have one overall tool
• Keep it clear – avoid chaos!
• Use one simple format
• Have one hour per day that you fill in the
tools, make calls & send mails
• Keep CONTACT HISTORY comments!
• Set Date for next action (didn’t the pick up?
Didn’t they reply?)
• When the date comes do the follow-up
11. oGIP promo TL’s transition
Be consistent
Contact Management is ONGOING
Every day, for some time
Keep your follow-ups
12. oGIP promo TL’s transition
Good or Bad contact management
makes a huge difference..
It’s what enables or stops the people
from reaching the final stage and leave
the XP they’ve heard about!
Make your CUSTOMER your FIRST
Priority
