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Where to
spend the
first $10k?
 Steven Dupree (@MarketFound)
 November 4, 2016
 Weapons of Mass Distribution
State Highway 7
New Zealand
April 2008
Who is this guy?
Steven Dupree
@MarketFound
A handy checklist:
 Invest in “zero cost” channels
 Pull through active seekers
 Copy your competitors
 Harass your early adopters
 Test on the cheap
 Mitigate business hurdles
 Learn from failure
Steven Dupree
@MarketFound
1. Invest in “zero cost” channels
 Consider front-loading “zero cost” acquisition
channels such as search engine optimization,
content, and social
 Understand the true cost of “zero cost” channels
 Distinguish between long-tail initiatives and hits-
based initiatives
Key idea: For a young startup with
upside, “zero cost” channels can
yield long-tail returns at $0 CPA
(excluding the cost of your time)
Credibility
CrawlabilityContent
Three “C”s of Search
Steven Dupree
@MarketFound
2. Pull through “active seekers”
 Understand the difference between push marketing
and pull marketing
 Know the advantages of pull marketing
 Identify sources of “active seekers”
Key idea: It’s much more cost
effective to acquire customers who
have a need for and are actively
seeking your product or service.
PUSH
PULL
Steven Dupree
@MarketFound
3. Copy your competitors
 Identify the 800-pound gorillas (and 80-pound
chimps) that you can study as a starting-off point
 Include complimentary products or services that you
can learn from too
 Realize your competitors are not investing in certain
channels for a reason
Key idea: People generally discount
competitors as inferior, but there’s
usually a reason they do things the
way they do. And hey, it’s better
than starting from scratch.
Source: Whiteflash.com
Steven Dupree
@MarketFound
4. Harass your early adopters
 Learn everything you can from your first 100
customers
 Have multiple people in your company administer
interviews and/or read survey feedback
 Track “How did you hear about us?” in addition to
cookie data and attribution models
Key idea: Your early customers
know better than you or I. Glean
everything you can from them to
surface ideas for tests or channel
opportunities.
Early adopter data points:
Books
Movies
Influencers
Life events
Recent purchases
Social media habits
Music
Sports
Education
Mobile usage
Steven Dupree
@MarketFound
5. Test on the cheap
 Find paid channels that allow you to start with small
tests
 Try a traffic light approach: scale, tweak, or kill new
channels based on ROI
 Build a queue of incremental tests and
transformational tests
Key idea: Initially test channels (such
as Google) that enable you to smart
small, scale, and run adjacent tests.
As your company grows, your test
budget will allow for larger tests.
Steven Dupree
@MarketFound
6. Mitigate business hurdles
 Identify the hurdles your prospects must overcome to
become customers
 Note that your conversion rate is the product of
success rates across all hurdles
 Prioritize tests that naturally mitigate hurdles
Key idea: All things equal, channels
that naturally overcome hurdles in
your business have higher
likelihoods of success. Examples
may include “active seeker”
campaigns and online channels
generally.
X% are qualified
Y% get off their butt
Z% trust enough to pay
Conversion Rate: XYZ%
Sample hurdles:
Steven Dupree
@MarketFound
7. Learn from failure
 Recognize tests with greater upside tend to have
higher probability of failure (transformational vs.
incremental)
 Parameterize future tests based on past learning
Key idea: Failed tests yield
knowledge which inform
future tests and improve
ROI. The worst thing to do
is nothing.
Steven Dupree
@MarketFound
Q&A
 Invest in “zero cost” channels
 Pull through active seekers
 Copy your competitors
 Harass your early adopters
 Test on the cheap
 Mitigate business hurdles
 Learn from failure
Email me: steven.g.dupree@gmail.com
Follow me: @MarketFound
Subscribe to e-newsletter: www.market-found.com

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[WMD2016] Trinity Ventures >> Steven Dupree "How do I spend my first $10K on marketing?"

  • 1. Where to spend the first $10k?  Steven Dupree (@MarketFound)  November 4, 2016  Weapons of Mass Distribution State Highway 7 New Zealand April 2008
  • 2. Who is this guy? Steven Dupree @MarketFound
  • 3. A handy checklist:  Invest in “zero cost” channels  Pull through active seekers  Copy your competitors  Harass your early adopters  Test on the cheap  Mitigate business hurdles  Learn from failure Steven Dupree @MarketFound
  • 4. 1. Invest in “zero cost” channels  Consider front-loading “zero cost” acquisition channels such as search engine optimization, content, and social  Understand the true cost of “zero cost” channels  Distinguish between long-tail initiatives and hits- based initiatives Key idea: For a young startup with upside, “zero cost” channels can yield long-tail returns at $0 CPA (excluding the cost of your time) Credibility CrawlabilityContent Three “C”s of Search Steven Dupree @MarketFound
  • 5. 2. Pull through “active seekers”  Understand the difference between push marketing and pull marketing  Know the advantages of pull marketing  Identify sources of “active seekers” Key idea: It’s much more cost effective to acquire customers who have a need for and are actively seeking your product or service. PUSH PULL Steven Dupree @MarketFound
  • 6. 3. Copy your competitors  Identify the 800-pound gorillas (and 80-pound chimps) that you can study as a starting-off point  Include complimentary products or services that you can learn from too  Realize your competitors are not investing in certain channels for a reason Key idea: People generally discount competitors as inferior, but there’s usually a reason they do things the way they do. And hey, it’s better than starting from scratch. Source: Whiteflash.com Steven Dupree @MarketFound
  • 7. 4. Harass your early adopters  Learn everything you can from your first 100 customers  Have multiple people in your company administer interviews and/or read survey feedback  Track “How did you hear about us?” in addition to cookie data and attribution models Key idea: Your early customers know better than you or I. Glean everything you can from them to surface ideas for tests or channel opportunities. Early adopter data points: Books Movies Influencers Life events Recent purchases Social media habits Music Sports Education Mobile usage Steven Dupree @MarketFound
  • 8. 5. Test on the cheap  Find paid channels that allow you to start with small tests  Try a traffic light approach: scale, tweak, or kill new channels based on ROI  Build a queue of incremental tests and transformational tests Key idea: Initially test channels (such as Google) that enable you to smart small, scale, and run adjacent tests. As your company grows, your test budget will allow for larger tests. Steven Dupree @MarketFound
  • 9. 6. Mitigate business hurdles  Identify the hurdles your prospects must overcome to become customers  Note that your conversion rate is the product of success rates across all hurdles  Prioritize tests that naturally mitigate hurdles Key idea: All things equal, channels that naturally overcome hurdles in your business have higher likelihoods of success. Examples may include “active seeker” campaigns and online channels generally. X% are qualified Y% get off their butt Z% trust enough to pay Conversion Rate: XYZ% Sample hurdles: Steven Dupree @MarketFound
  • 10. 7. Learn from failure  Recognize tests with greater upside tend to have higher probability of failure (transformational vs. incremental)  Parameterize future tests based on past learning Key idea: Failed tests yield knowledge which inform future tests and improve ROI. The worst thing to do is nothing. Steven Dupree @MarketFound
  • 11. Q&A  Invest in “zero cost” channels  Pull through active seekers  Copy your competitors  Harass your early adopters  Test on the cheap  Mitigate business hurdles  Learn from failure Email me: steven.g.dupree@gmail.com Follow me: @MarketFound Subscribe to e-newsletter: www.market-found.com