9. reduction in
the use of
intermediaries
between
producers and
consumers
Disintermediation
10. Consumer Buying Power
Compare product price and
features and order online
Collects information in depth
Can draw out the offerings they
want
More price and quality sensitive
11. Societal forces created new
set of Capabilities for
marketers
Today market place isn’t what it used to be
10 years ago.
12. Fuller and Richer Information
Markets
Sales channels
Competitors
Customers