After revolutionizing the booking process within healthcare organizations, we're happy to unveil the 10to8 Accessibility Suite for Universities. In this webinar, we discuss the importance of providing students with accessible ways to book various student and staff services at universities. The 10to8 Accessibility Suite includes: - Omnichannel booking system (including automated voice bookings) - WCAG-compliant and screen reader friendly booking pages - Omnichannel reminders (SMS, Email and Voice) For further information, visit https://10to8.com/product/#accessibility OR call the 10to8 Accessibility Suite number today: +44 740 108 1028.

1. Accessible Appointment Scheduling
for Higher Education
Start the new semester smoothly
Justin Singh
Business Transformation - Education Specialist
10to8

2. ● Welcome & introduction
● Why accessibility: Scheduling statistics in
Higher Education
● Introducing the 10to8 Accessibility Suite
○ Demo
● Case Studies
○ Virtual appointments at Lakehead
University
○ Covid testing at scale at the University of
Alberta
● Poll results
● Q&A
We’ll cover...

3. Scheduling in Education
Accessibility and convenience post pandemic

4. Scheduling benchmarks*
35%
virtual appointments
More than one-third of education appointments were moved online within the
first few weeks of the pandemic. Many universities are planning to stick with a
hybrid setup for classes and other services even after the pandemic.
83%
online scheduling
Four out of 5 GenZ and Millenials prefer scheduling appointments online, be it
a medical appointment, store or office visit, or mentoring session.
*According to anonymized 10to8 data, gathered from our customers and external resources.

5. 19%
Undergraduate
12%
Post-baccalaureate
Students report some sort or level of disability while
attending university.
Over 80% of the tested university websites report back <5/10 accessibility score.
40% failed.
Of PDF files available on the accessibility-tested university websites

6. Poll.
Do you accept appointments across
multiple channels?
For example, online + phone + email.

7. Case studies
Riding out the Covid-storm with flexible, omnichannel scheduling system

8. Lakehead University
Lakehead University uses 10to8 for national and global
student recruitment. During the pandemic, they moved
all their appointments to virtual calls.
They allow prospective students to book appointments at
their convenience based on the staff members’
availability.
Result:
● Lakehead University was able to connect with
students remotely throughout the pandemic.
● They currently have a 6.2% no-show rate (the
industry average is 15%).

9. University of Alberta
The University of Alberta had to organize high-volume of
pooled and individual Covid testing for their students.
This put unbearable pressure on their admin staff.
They implemented 10to8 to coordinate Covid testing:
They automated both the scheduling and appointment
reminder pieces.
Result:
● The University of Alberta has carried out 100’s of
Covid tests in the past few weeks.
● They kept their students and staff safe and a highly-
contagious virus at bay.

10. Meet our new Accessibility Suite
Making appointments happen for every student.

11. In a nutshell...
Omnichannel, accessible booking system
WCAG-compliant booking pages (with private booking links)
Omnichannel, accessible reminders
Available in 120+ countries & territories in 20+ languages

12. Online + Phone = Accessible Scheduling
Is your phone ringing all day?
Take appointments 24/7 without a receptionist!
10to8 booking pages are WCAG-compliant
and you can specify who should visit them.
Add automated phone bookings to make
your scheduling process fully accessible!

13. Text + Voice = Accessible Reminders
10to8 reminders are proven to reduce
patient DNAs by up to 90%.
Customise all your communications and
enable omnichannel reminders (SMS,
email, voice) to further reduce your no-
show rate and improve the student
experience.

14. Make appointments happen for
everybody.
Call +44 740 108 1028 to try our AI phone scheduling.

15. Benefits for your Education Institution...
Easy to use and implement
● Minimum training required
● Integrates seamlessly with your existing tools
● No interruption of existing workflow
More automation and less admin
● Automated omnichannel bookings - over the phone and online
● Automated omnichannel reminders - via SMS, email, voice calls
Trusted by Colleges, Universities and 100k+ organisations worldwide
● Dedicated phone support 24/7
● Trusted capacity load management

16. Safe and secure
● Contactless bookings
● Remote check-in and virtual classes
● Automated telephone booking flow
● Secure data storage
Improved student experience and engagement
● Simple re-scheduling via the portal
● Accessible reminders via text and voice
● No queues or crowded waiting areas
10to8’s omnichannel platform is accessible for all of your students,
regardless of disabilities or access to a laptop and internet connection.
Benefits for your students...

17. Poll.
What is the most important thing when
choosing an appointment scheduling tool?

18. Have you tried these?
10to8 features you shouldn’t miss...

19. Student calendars
No more double-booked students!
Students can see their upcoming
classes and consultations, so they
can better plan their schedules.
The result: Better organization and
fewer no-shows.

20. See schedule
See all upcoming bookings in a
weekly breakdown.
Choose faculty or department
Select one or more faculties to see
appointments with them.
View details
See appointment
details and manage
bookings.
Make
bookings

21. SAML SSO
The SAML SSO (single Sign On) allows
students to log into a booking platform with
their university credentials.
Only students who belong to your
institution will be able to book
appointments on your booking page.

22. Have you tried our Zapier integrations?
10to8 has over 2,000 quick-setup integrations via Zapier. These
include LMS tools like Moodle, LearnDash, LessonSpace, and more.
Integrations
10to8 offers out-of-the-box direct integrations with
calendar apps like Outlook, Office 365, Google, and
iCal.
You can also integrate with Google Classroom,
Microsoft Teams, Zoom Video Conferencing, and
Salesforce.

23. Questions?
Account & setup related:
help@10to8.com
Demo & bespoke plans:
sales@10to8.com

24. Useful resources
Webinar:
How to improve remote student engagement
Blog articles:
New features articles
How to set up 10to8 for virtual appointments
Case study: Virtual student engagement with 10to8
The best free Zapier integrations
Setup guides & support articles:
How to set up class bookings
How to set up Zapier integrations
About the Microsoft Teams integration
About the Zoom Video Conferencing integration
About the Google Classroom integration
How to set up multiple booking pages
How to set up service-based reminders