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The Future's Bright,
The Future's Social
Robin Wight,
President, Engine
Brands only exist
because they help
consumers make buying
decisions without using
too much brain power
Your brain doesn’t like
changing its mind
R RL L
a) INITIAL b) PRACTICED
Practised tasks are easier for the brain to do than novel tasks
Source: The Executive Brain Frontal Lobes & the Civilised Mind – Elkhonon Goldberg
QuickTime™ and a
YUV420 codec decompressor
are needed to see this picture.
33%
27%
19%
9%
What car did people think the yuppie drove?
Behaviour Change
Attitude Change Behaviour Change
?
Attitude Change
Brain science has taught us that it’s normally the other
way round: behaviour change leads to attitude change.
The mind changer:
Now With Added
From To
Being with
them for
the journey
Telling people
where to go
Be a companion
Reduced negative
comments about
Renault's
customer service
from 53% to 16%
Protecting Renault’s reputation for potential
purchasers
21 top UK style
blogs hosted
bespoke Next pop up
shops reaching
260,000 readers
Working with bloggers to drive sales
Social PR
8 million
people in
4 days
The Future’s Bright
The Future’s Social
And it always has been
Why the average person has 130 friends on
facebook
Source: Grooming, Gossip and the Evolution of Language, Robin Dunbar
The evolution of ‘mobile grooming’: scratch
my back and I’ll scratch yours
Language devolved to help us bond in
the groups of 150 we had developed to
survive when we left the jungle and
became two-legged humans
The ‘friendship gap’ that facebook filled
Ancestral villages:
neo-cortex group of 150
 Cities (from 4000BC)
limit us into groups of 25
Our genes invented the web and the mobile
phone to give us back our neo-cortex groups
of 150
‘An animal’s behaviour tends to
maximise the survival of the
genes “for” that behaviour,
whether or not the genes
happen to be in the body of the
particular animal performing it.’
Richard Dawkins
‘The Extended Phenotype’
Extending the reach of the genes beyond the
body of the animal
Beaver Dam Mobile phone facebook
Two thirds of conversations
are on social topics.
And women ‘gossip’ four
times as much as men.
For good genetic reasons.
The next step: from social media to social
consumption
From personal ownership to social ownership
‘Collaborative Consumption’
“350 hours a year having sex. 420 looking for parking”
The Big Society
will be delivered
via ‘collaborative
consumption’ as
well as the re-invention
of volunteering
iamcreative.org.uk is a new model where
everyone wins: altruism a bonus not a motive
Self interest rules ok!
Creativity boosted for kids
with little effort from
overstretched teachers. And
partnership with Business
Chance to capture the thinking
of creative young people for
your brand and engage them in
it at a formative age
Emerging high-status activity of
volunteering that only needs 3-
4 hours a month as it becomes
a ‘must do’ for Creative
Industry people. Not having it
on your CV will be a drawback
in trying to get a new job
Schools Brands Mentors
The Future’s Bright.
Technology is making us human again
Thank you very much for your
Continuous Partial Attention

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Robin Wight: The Future is Bright, The Future Is Social

  • 1. The Future's Bright, The Future's Social Robin Wight, President, Engine
  • 2.
  • 3.
  • 4.
  • 5. Brands only exist because they help consumers make buying decisions without using too much brain power
  • 6. Your brain doesn’t like changing its mind
  • 7. R RL L a) INITIAL b) PRACTICED Practised tasks are easier for the brain to do than novel tasks Source: The Executive Brain Frontal Lobes & the Civilised Mind – Elkhonon Goldberg
  • 8.
  • 9. QuickTime™ and a YUV420 codec decompressor are needed to see this picture.
  • 10. 33% 27% 19% 9% What car did people think the yuppie drove?
  • 11. Behaviour Change Attitude Change Behaviour Change ? Attitude Change Brain science has taught us that it’s normally the other way round: behaviour change leads to attitude change.
  • 13.
  • 14.
  • 15.
  • 17. From To Being with them for the journey Telling people where to go
  • 19.
  • 20.
  • 21.
  • 22. Reduced negative comments about Renault's customer service from 53% to 16% Protecting Renault’s reputation for potential purchasers
  • 23. 21 top UK style blogs hosted bespoke Next pop up shops reaching 260,000 readers Working with bloggers to drive sales
  • 25. The Future’s Bright The Future’s Social And it always has been
  • 26. Why the average person has 130 friends on facebook Source: Grooming, Gossip and the Evolution of Language, Robin Dunbar
  • 27. The evolution of ‘mobile grooming’: scratch my back and I’ll scratch yours
  • 28. Language devolved to help us bond in the groups of 150 we had developed to survive when we left the jungle and became two-legged humans
  • 29. The ‘friendship gap’ that facebook filled Ancestral villages: neo-cortex group of 150  Cities (from 4000BC) limit us into groups of 25
  • 30. Our genes invented the web and the mobile phone to give us back our neo-cortex groups of 150
  • 31. ‘An animal’s behaviour tends to maximise the survival of the genes “for” that behaviour, whether or not the genes happen to be in the body of the particular animal performing it.’ Richard Dawkins ‘The Extended Phenotype’
  • 32. Extending the reach of the genes beyond the body of the animal Beaver Dam Mobile phone facebook
  • 33. Two thirds of conversations are on social topics. And women ‘gossip’ four times as much as men. For good genetic reasons.
  • 34. The next step: from social media to social consumption
  • 35. From personal ownership to social ownership ‘Collaborative Consumption’ “350 hours a year having sex. 420 looking for parking”
  • 36. The Big Society will be delivered via ‘collaborative consumption’ as well as the re-invention of volunteering
  • 37. iamcreative.org.uk is a new model where everyone wins: altruism a bonus not a motive
  • 38.
  • 39.
  • 40. Self interest rules ok! Creativity boosted for kids with little effort from overstretched teachers. And partnership with Business Chance to capture the thinking of creative young people for your brand and engage them in it at a formative age Emerging high-status activity of volunteering that only needs 3- 4 hours a month as it becomes a ‘must do’ for Creative Industry people. Not having it on your CV will be a drawback in trying to get a new job Schools Brands Mentors
  • 41. The Future’s Bright. Technology is making us human again
  • 42. Thank you very much for your Continuous Partial Attention

Editor's Notes

  1. CONSUMERS DON’T JUST LIKE TO BE TOLD WHERE TO GO THEY LIKE TO BE ACCOMPANIED & SUPPORT ON THEIR JOURNIES Marketing needs to move focus from From Interruption Saying things at people (monologue) To Conversation (trialogue) Participation Thinking about retention & acquisition Social thinking: How Social thinking gets infused into all components of the customer experience – from first awareness impression through every last post purchase interaction
  2. Brands need start acting like companions for the journey Technology & social media has meant that it possible to behave like this everyday and connect with con
  3. Asda forward thinking in this space Crowdsourcing ideas which could save the company money Incentive share 5% of savings with consumers who came up with idea
  4. 45k likes in 2 weeks Timed to support supplement in paper Demographics – young readers who are harder to reach and don’t necessarily read the paper Affinity with brand
  5. Back the bid Scarfs given to friends Encouraged to show support – taking photo KL Chikmagalur & world famous destination Hooters
  6. Renault. Created a reputation management framework that integrates with multiple business units including customers services, dealers, PR, web, marketing In the last 12 month negative customer services have reduced from 65% to 33%
  7. Tailored outreach to over 24 top UK style blogs Invited London based pop up bloggers to Charlotte St hotel Vogue Fashion Night Out. Worked with bloggers as they chose their top 4 outfits out of 11 A/W looks Jam built bespoke pop-up shops for each blogger, featuring key items from their 4 favourite looks Jam sent each blogger out their unique code to embed their shop Jam helped the bloggers embed their code for their shop to pop Monday 9am After the shops went live across 19 blogs Jam placed the pop up shop live on Facebook linking to all bloggers involved. £100 vouchers sent to successful bloggers along with thanks from Next Jam seeded the Facebook tab back to the bloggers to build a greater sense of community Maintained relationships and positive sentiment along the way!