2. Book Vincent!
Need an upbeat speaker or
interactive trainer at your event?
423-485-3465 or 703.TALK.VIP
Vincent@CommunicationVIP.com
www.CommunicationVIP.com
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Vincent is a Communication Coach and a
Professional Motivational Speaker. He is
Founder and Owner of the multi-award
nominated training company, Communication
VIP.
Vincent’s accomplishments include:
• Bachelors in Speech/Language Comm.
• Masters in Leadership & Management
• Member of the National Speakers Assoc.
• Author of four books
• Spoken in over 300 cities
• Instructor at University of TN at Chattanooga
• Nominated Entrepreneur of the year
• Nominated Small Business Owner of 2014
9. Laid Back & Low Key
TRAITS
CHALLENGES
GOALS
Reserved
Loyal
Team Players
Supportive
Handling altercations
Trusting an unproven
Stay the course
Be on board
www.CommunicationVIP.com
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11. Laid Back & Low Key
www.CommunicationVIP.com
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12. Laid Back & Low Key
DO
Provide deliberation time
Emphasize team
Allow time for questions
Give them next steps
Suggest follow up times
Build trust
Reassure
Start with social conversation
Rushing
Singling them out
Demanding
Leaving them solo
Follow up only when it’s due
Assuming
Selling without validating
Excluding their input
AVOID
www.CommunicationVIP.com
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16. Energetic and Emotional
DO
Bring your personality
Show interest in your voice
Address them personally
Give the big picture
Involve their emotions
Let them talk
Set follow up dates and times
Being drab
Speaking monotone
Being too formal
Focusing on details
Being all facts
Doing all the talking
Letting them follow up with you
AVOID
www.CommunicationVIP.com
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20. Analytical & Accurate
DO
Be specific
Research first
Focus on facts
Provide in writing
Give due dates
Allow time to decide
Organize Content
Respect personal space
Save the charm
Being vague & ambiguous
Making assumptions
Using opinions
Saying “trust” “hope” “try”
Allowing unlimited review time
Forgetting to give parameters
Going randomly
Dodging their questions
Trying to “warm up” to them
AVOID
www.CommunicationVIP.com
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24. Direct & Dominant
DO
Be blunt
Be clear
State purpose up front
Ask solution “what” questions
Use short sentences
Stick to the goal
Provide a challenge to conquer
Be logical
Show abbreviated facts
Answer directly
Fearing hurting their feelings
Using long explanations
Being analytical
Dodging accountability
Using “and” or “because”
Taking it personally
Challenging them personally
Leading with emotions
Provide excessive detail
Using vague answers
AVOID
www.CommunicationVIP.com
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26. What type of leader are
YOU
choosing to be?
www.CommunicationVIP.com
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27. THANK YOU!
Vincent Ivan Phipps, M.A.
“The Attitude Amplifier!”
Leadership
Team Building
Public Speaking
Customer Service
Interpersonal Communication
www.CommunicationVIP.com
Vincent@CommunicationVIP.com
(423) 485-3465 or (703)TALK-VIP
• Keynote speeches
• Educational Classes
• Interactive Seminars
• Individual Coaching
Contact us to Amplify your next event!
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