Microsoft and aspect, transforming customer contact management
 

Microsoft and aspect, transforming customer contact management

on

  • 741 views

 

Statistics

Views

Total Views
741
Views on SlideShare
733
Embed Views
8

Actions

Likes
0
Downloads
15
Comments
0

1 Embed 8

http://online.ucexpo.co.uk 8

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment
  • Communications are changing….From interaction on business terms to collaboration on the customer’s termsBusinesses rules are evolving….Enterprises are seeking collective intelligence to make better real-time decisionsContact Centre is transforming….From contact centre to collaboration centre Contact center as we know it is fundamentally changing Walls breaking down Customer interaction business process penetrating enterprise Companies moving into the public spaces of social media Information in the public domain becomes assets to be leveraged
  • Empower the 2.0 consumer to do business with you on their termsEmbrace social communities as a means to build and strengthen customer relationshipsCapture, manage and monitor information from interactions across channels and throughout social networks and the blogosphereConnect the collaboration center to the rest of the organizationManage workforce and resources more efficiently and cost effectively throughout the enterprise

Microsoft and aspect, transforming customer contact management Microsoft and aspect, transforming customer contact management Presentation Transcript