Future of business collaboration
 

Future of business collaboration

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Future of business collaboration Future of business collaboration Presentation Transcript

  • The Future Of Business Collaboration
    Richard Jenner
    Senior Solutions Marketing Manager
    Avaya
    #ucexpo
    #avaya
  • Unified Communications Helping Usdo More with Less…
    DO MORE
    Enhance productivity and customer satisfaction
    Work anywhere
    WITH LESS
    Reliability
    Limited IT resources
    Ability to expand and extend
    Lower OPEX & TCO
    Complexity
    Outages
  • Your Communications JourneyEmpowering the business user
    3
    Tomorrow
    USER-CENTRIC
    Today
    ORGANIZATION-CENTRIC
    Previously
    NETWORK-CENTRIC
    Enablers:
    Web 2.0,
    Personalization,
    Social Networks
    Business Benefit:
    User Empowerment,
    User & Business Productivity,
    Competitive Advantage
    Enablers:
    Mobility, Collaboration, Video
    Business Benefit:
    Customer Service,
    Employee Productivity
    Enablers:
    Network
    Business Benefit:
    Total Cost of Ownership,
    Operational Efficiencies
  • Market Trends(What’s going on out there?)
    The Continued Evolutionof Devices
    Consumer Led- User Centric
    The Rise of Social Media in Business
    Blur Between Consumer & Work Environments
    4
  • What Else Has Changed?
    5
    • We Communicate and
    • Mix of synchronous and asynchronous at the same time
    • The rapid rise of the social network in the enterprise
    • People-centric contacts
    • contact history
    • HD Video to the desktop and even the living room
    • We don’t just talk anymore
    • Synchronous or asynchronous
    • Social networks are for kids
    • The phone book is dead
    • We have fallen off the call log
    • Video is difficult, expensive and for the boardroom only
    Collaborate
    Contextual
  • Contextual Collaboration means
    Knowledge about the other person/people present
    Knowledge about the documents we may have shared or worked on
    Knowledge about the websites we have visited
    Knowledge of the social media interactions we’ve had
    Meeting, E-mail & calendar history
    Using the right medium at the right time (and being able to change medium mid conversation)…
    6
    Collaboration does not necessarily mean multi-party. Collaboration could be two people
  • Delivering A UC Experience - That’s Truly Inclusive Of Video
    Removing the barriers to adoption
    • Easier for the user
    • Easier for IT
    • Less Expensive
    Some Drivers for Convergence of Video into UC Networks
    • Seamless Multi-Media Experience
    • People operate video endpoints as they do other endpoints
    • dialing plan, directory, routing - divert to VM
    • Single management system
    • Blend multiple communications modes into business apps, e.g. web 2.0
    © 2010 Avaya Inc. All rights reserved.
  • What Business Say is Important About Communication
    Communications that are built for me and are available anywhere
    Don’t repeat history - have it at your fingertips
    Communicate effectively with MY device of choice
    The Customer
    Get closer tomy customers
    Resolve problems faster
    Increasemy team’s productivity
    Faster timeto market
    Line of Business/ Business User
    Rapid deployment of new features and applications to meet business needs
    Lower ongoing operating expenses and improved TCO
    Lower risk upgrades, implementations, and integrations
    IT
    8
  • Changing the way we work by transforming the user experience;
    delivering the right tools and context to each user
    Avaya People-Centric Vision
    From media and task centric …
    … to people centric
    © 2010 Avaya Inc. All rights reserved.
  • The Avaya(TM) Flare Experience
  • Leverage current infrastructure while building for the future, without compromising uptime
    • A SIP architecture to integrate across platforms
    • Maintain voice reliability & uptime
    • Protecting customer investment whilst helping to provide new capabilities
    SIP-BasedInfrastructure
    11
    © 2010 Avaya Inc. All rights reserved.
  • Deliver the right set of tools by role, through the interface that is right for the user
    • User based profiles
    • Centralized delivery of capabilities
    • Robust integrations
    • Keep current interface?
    • Avaya Flare™ Experience
    • Easy to use contextual collaboration
    SIP-BasedInfrastructure
    SMS
    SMS
    © 2010 Avaya Inc. All rights reserved.
  • Capitalize on new applications through quick integration to rapidly deliver business value
    • Quickly create and centrally distribute new applications
    • Communication enable existing applications and processes
    • Robust SDK
    • Integrate once and leverage across the multi-vendor environment
    Sequenced Applications
    SIP-BasedInfrastructure
    SMS
    SMS
    © 2010 Avaya Inc. All rights reserved.
  • Delivering on Centers of Customer Value
    14
    People-centric experiences
    Enterprise-wide architecture
    Open business application integration
    ®
    SYSTEM MANAGER
    Centralized management
  • In Summary
    Enterprise workers are also consumers
    Experience is important
    Avaya Flare(TM) on the ADVD today - Tomorrow?
    Video should be democratised and released from the boardroom
    Social Media is an important element of the future UC experience
    IM alone is not the answer to instant communications
    A communications strategy should consider all forms of communication (real time, near real time, non real time)
    • A future proofed architecture, should allow an agile approach to changing business and communication needs
    • Multi-Vendor and encompassing Consumer and Enterprise Applications/Devices
    15
  • 16
    Contact Me
    Richard Jenner
    rjenner@avaya.com
    +44 1483 309082
    @Avaya_UK
  • 17