1. The Future Of Business Collaboration Richard Jenner Senior Solutions Marketing Manager Avaya #ucexpo #avaya
2. Unified Communications Helping Usdo More with Less… DO MORE Enhance productivity and customer satisfaction Work anywhere WITH LESS Reliability Limited IT resources Ability to expand and extend Lower OPEX & TCO Complexity Outages
3. Your Communications JourneyEmpowering the business user 3 Tomorrow USER-CENTRIC Today ORGANIZATION-CENTRIC Previously NETWORK-CENTRIC Enablers: Web 2.0, Personalization, Social Networks Business Benefit: User Empowerment, User & Business Productivity, Competitive Advantage Enablers: Mobility, Collaboration, Video Business Benefit: Customer Service, Employee Productivity Enablers: Network Business Benefit: Total Cost of Ownership, Operational Efficiencies
4. Market Trends(What’s going on out there?) The Continued Evolutionof Devices Consumer Led- User Centric The Rise of Social Media in Business Blur Between Consumer & Work Environments 4
16. Video is difficult, expensive and for the boardroom onlyCollaborate Contextual
17. Contextual Collaboration means Knowledge about the other person/people present Knowledge about the documents we may have shared or worked on Knowledge about the websites we have visited Knowledge of the social media interactions we’ve had Meeting, E-mail & calendar history Using the right medium at the right time (and being able to change medium mid conversation)… 6 Collaboration does not necessarily mean multi-party. Collaboration could be two people
25. What Business Say is Important About Communication Communications that are built for me and are available anywhere Don’t repeat history - have it at your fingertips Communicate effectively with MY device of choice The Customer Get closer tomy customers Resolve problems faster Increasemy team’s productivity Faster timeto market Line of Business/ Business User Rapid deployment of new features and applications to meet business needs Lower ongoing operating expenses and improved TCO Lower risk upgrades, implementations, and integrations IT 8
41. Delivering on Centers of Customer Value 14 People-centric experiences Enterprise-wide architecture Open business application integration ® SYSTEM MANAGER Centralized management