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Com120 05 verbal_13ed
Com120 05 verbal_13ed
Com120 05 verbal_13ed
Com120 05 verbal_13ed
Com120 05 verbal_13ed
Com120 05 verbal_13ed
Com120 05 verbal_13ed
Com120 05 verbal_13ed
Com120 05 verbal_13ed
Com120 05 verbal_13ed
Com120 05 verbal_13ed
Com120 05 verbal_13ed
Com120 05 verbal_13ed
Com120 05 verbal_13ed
Com120 05 verbal_13ed
Com120 05 verbal_13ed
Com120 05 verbal_13ed
Com120 05 verbal_13ed
Com120 05 verbal_13ed
Com120 05 verbal_13ed
Com120 05 verbal_13ed
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Com120 05 verbal_13ed

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Transcript

  • 1. Verbal MessagesChapter 5
  • 2. Principles of Verbal MessagesGuidelines for using Verbal Messages Effectively
  • 3. Principles of Verbal Messages1. Messages are packaged ◦ Verbal & Nonverbal together
  • 4. Principles of Verbal Messages1. Messages are packaged2. Message meanings are in people
  • 5. Principles of Verbal Messages1. Messages are packaged2. Message meanings are in people ◦ Language is a symbol system. ◦ Symbols are interpreted differently by different people. ◦ Words we use are not the reality, but they are used to express and shape reality.
  • 6. Principles of Verbal Messages1. Messages are packaged2. Message meanings are in people3. Messages are denotative & connotative ◦ Denotation: Objective definition ◦ Connotation: Subjective, emotional meanings. Feelings and associations.
  • 7. Principles of Verbal Messages1. Messages are packaged2. Message meanings are in people3. Messages are denotative & connotative4. Messages vary in abstraction
  • 8. Principles of Verbal Messages1. Messages are packaged2. Message meanings are in people3. Messages are denotative & connotative4. Messages vary in abstraction5. Messages vary in politeness
  • 9. 5. Messages vary in PolitenessDirectvs IndirectAdvantages of Indirect MessagesDisadvantages of Indirect Messages
  • 10. Principles of Verbal Messages1. Messages are packaged2. Message meanings are in people3. Messages are denotative & connotative4. Messages vary in abstraction5. Messages vary in politeness6. Message meanings can deceive
  • 11. 6. Message meanings can deceiveDefinition of lyingTypes of liesHow people lieThe behavior of liars
  • 12. Principles of Verbal Messages1. Messages are packaged2. Message meanings are in people3. Messages are denotative & connotative4. Messages vary in abstraction5. Messages vary in politeness6. Message Meanings can deceive7. Messages can criticize and praise
  • 13. 7. Messages can Criticize and PraiseWhen does a person need praise? Or criticism?Guidelines for expressing negative information: ◦ Focus on the event and behavior, not person ◦ Try to state in positive terms ◦ Own your thoughts and feelings; “I-messages” ◦ Avoid ordering or directing ◦ Choose appropriate context
  • 14. Principles of Verbal Messages1. Messages are packaged2. Message meanings are in people3. Messages are denotative & connotative4. Messages vary in abstraction5. Messages vary in politeness6. Message Meanings can deceive7. Messages can criticize and praise8. Messages vary in assertiveness
  • 15. 8. Messages vary inAssertivenessNonassertiveness: Fail to assert your rights.Aggressiveness: Care little about the rights of others.Assertiveness: You act in your best interest without denying the rights of others.
  • 16. Communicate Assertively? What are some guidelines?
  • 17. Principles of Verbal Messages1. Messages are packaged2. Message meanings are in people3. Messages are denotative & connotative4. Messages vary in abstraction5. Messages vary in politeness6. Message Meanings can deceive7. Messages can criticize and praise8. Messages vary in assertiveness9. Messages can confirm and disconfirm
  • 18. 9. Messages can confirm and disconfirm Disconfirmation Rejection Confirmation
  • 19. DisconfirmationWhat are some ways we show disconfirmation in our conversation?Why is racist, sexist, heterosexist, or ageist language disconfirming?
  • 20. Part 2: Make verbal messages moreeffectiveExtensionalize ◦ Intensional orientation ◦ Extensional orientationAvoid allnessAvoid Fact-Inference confusion ◦ Facts ◦ Inferences
  • 21. Make verbal messages moreeffectiveDiscriminate among ◦ IndiscriminationTalk about the middle ◦ PolarizationUpdate messages ◦ Static evaluation

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