Chapter 7Enhancing Group & Team Communication Skills
Verbal dynamics in the Small group Words can be barriers to communication. Some subtle ways but persuasive word barriers are: 1. Bypassing takes place when two people assign different meanings to the same word. 2. Allness statements are simple but untrue generalizations. 3.Fact-Inference confusion occurs when people respond to something as if they actually observed it when in reality they have merely drawn a conclusion
Conversational styleEach of us has assumptions about how and whyconversations should take place. Often associated withgender.It is said that for women “Talk is the glue that holdsrelationships together.”and conversations are for thesense of building communications. (“Rappot talk”)For men; however, conversations are more likely to becompetitive and to be undertaken as a way of gainingor conveying information. (“Report talk”)
ListeningListening Styles-People Oriented: listens to other people’s feelingsand emotions.-Action Oriented: listens to brief, organizedinformation.-Content Oriented: comfortable listening tocomplex, detailed information.-Time- Oriented: prefer brief messages.
barriers to effective listeningPre-judging the communicator or thecommunication: when you block out a personentirely because you often dislike theiropinions or them as a person.Rehearing a Response: loosing your train ofthought while you listen to another groupmember talking.
a guide to active listeningListening actively involves several steps:1. Stop: Eliminate distractions and focus2. Look: Identify how the speaker is feeling3. Listen: To both verbal and nonverbal4. Ask appropriate questions: For clarity5. Paraphrase content: Determine what is important6. Paraphrase feelings: Concluding a ﬁnal thoughton the person’s feelings
the importance of nonverbal communication in groupsBody posture and movement, eye contact, facialexpression, seating arrangement, spatial relationships,personal appearance, use of time, and even tone ofvoice.
Nonverbal communication1. More time is spent communicating nonverballythan verbally.2. Emotions and feelings are typically expressednonverbally rather than verbally.3. Nonverbal messages are usually more believablethan verbal messages.
Applications of nonverbal communicationsPosture, movement, and gesturesEye contactFacial expressionsVocal cuesPersonal spaceTerritorialitySeating arrangementPersonal AppearanceCommunication environment
Functions of nonverbal cues in groups and teamsNonverbal messages inﬂuence perceived leadershipNonverbal messages inﬂuence persuasion skillsNonverbal messages help synchronize interactionNonverbal messages provide information aboutperceived honesty or dishonestly
Interpreting nonverbal communicationInterpret nonverbal communication in contextLook for clusters of cuesRecognize that people respond differently to different stimuliConsider cultural and gender differencesConsider your past experience with someone when interpreting nonverbal cuesLook for cues that communicate liking (Immediacy), power, and responsivenessDevelop the skill of perception checking