COM 110 Ch 10 Group Problem Solving

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COM 110 Ch 10 Group Problem Solving

  1. 1. Problem-Solving in Groups (Leadership) Chapter 10
  2. 2. LO1 • Steps in the problem-solving process LO2 • Shared leadership roles LO3 • Ways to make meetings effective
  3. 3. LO1 • Steps in the problem-solving process LO2 • Shared leadership roles LO3 • Ways to make meetings effective
  4. 4. The problem-solving process 1. Identify and define the problem 2.Analyze the problem 3. Determine criteria for judging solutions 4. Identify alternative solutions 5. Evaluate solutions and decide 6. Implement the agreed-upon solution
  5. 5. Step 5: Evaluate Solutions and Decide Expert opinion method Average group opinion method Majority rule method Unanimous decision method Consensus method
  6. 6. Decision-making in groups Expert opinion method •Person with most knowledge decides •Useful when short on time
  7. 7. Decision-making in groups Average group opinion method • Rank alternatives • Average the score • Useful in eliminating low- interest options
  8. 8. Decision-making in groups Majority rule method •Simple vote •What are the advantages? •What are the disadvantages?
  9. 9. Decision-making in groups Unanimous decision method • Every one truly agrees on same option; all believe it is the #1 choice • Advantages? • Disadvantages?
  10. 10. Decision-making in groups Consensus method • Every one agrees to support the chosen solution. • Every one sees benefit in chosen solution • Disadvantage:Takes more time than “Expert opinion” or “Majority rule” • Advantage: More commitment from members
  11. 11. LO1 • Steps in the problem-solving process LO2 • Shared leadership roles LO3 • Ways to make meetings effective
  12. 12. Shared Leadership • Set of functions • Can be performed by one or all group members. Leadership: • Group members who emerge to help meet group challenges. Informal leaders: • Roles that members perform to facilitate group’s work. Shared leadership functions:
  13. 13. Leadership Roles Task Roles Maintenance Roles Procedural Roles [Self-centered Roles]
  14. 14. Task Roles Information/opinion givers Information/opinion seekers Information/opinion analyzers
  15. 15. Maintenance Roles Supporters Interpreters Harmonizers Mediators Tension Relievers
  16. 16. Procedural Roles Logistics coordinators Expediters Gatekeepers Recorders
  17. 17. Self-Serving Roles Aggressors Jokers Withdrawers Blockers
  18. 18. LO1 • Steps in the problem-solving process LO2 • Shared leadership roles LO3 • Ways to make meetings effective
  19. 19. Effective meetings • Study the agenda / minutes • Do your “homework” • List questions Before the meeting • Listen & Focus • Ask questions • Take notes • Balance your contributions During the meeting • Review your notes • Complete your tasks • Communicate progress After the meeting
  20. 20. LO1 • Steps in the problem-solving process LO2 • Shared leadership roles LO3 • Ways to make meetings effective

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