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A L I G N M E N T T R U M P S O U T P U T:
T H E I M P O R TA N C E O F A D D R E S S I N G
C O N T E N T, E M O T I O N , & E X P E C TAT I O N S
A S T U D Y O N M A N A G I N G S T R E S S I N T E A M M E E T I N G S
TA R A , M A R I A , L A W R E N C E
D . C O M P R E S S , D . S C H O O L , S TA N F O R D U N I V E R S I T Y, S P R I N G 2 0 1 5
S T R E S S O R : WA S T I N G T I M E D U R I N G
T E A M M E E T I N G S
I D O N ’ T
N E E D
JEREMY, AN EARLY
EMPLOYEE AT A
RAPIDLY GROWING
STARTUP IN SF, NEEDS
TO FEEL LIKE HIS TIME
IS BEING VALUED
DURING TEAM
MEETINGS SO THAT HE
CAN STAY FOCUSED,
PRODUCTIVE, AND
EFFICIENT EVERY
MINUTE HE IS THERE.
I D O N ’ T
N E E D T O
B E H E R E
T H E S E G U Y S
A R E N ’ T
P R E PA R E D
L E T ’ S H AV E T H I S
U N N E C E S S A RY S I D E
C O N V E R S AT I O N
S M A L L E S T B E H AV I O R T O M E A S U R E :
G R O U P A WA R E N E S S O F T I M E
W E S C H E D U L E D T H I S F O R
A N H O U R , B U T T O D AY
L E T ’ S A C C O M P L I S H T H I S
I N 4 5 M I N S !
HOW MIGHT WE
E S TA B L I S H A S E N S E O F U R G E N C Y
B E F O R E & D U R I N G T E A M M E E T I N G S
S O T H AT I N D I V I D U A L S F E E L L I K E
T H E I R T I M E I S R E S P E C T E D ?
1. A N N O U N C E T H E T I M E
2. WAT C H T H E C L O C K
3. C R O W D S O U R C E T I M E
P O T E N T I A L S O L U T I O N S
T O I N C E N T I V I Z E
S H O RT E R M E E T I N G S
P R O T O T Y P E 1 : 3 S I M P L E H A C K S T O B R I N G
A WA R E N E S S T O T I M E S P E N T I N M E E T I N G
1 2 3
P O S I T I V E S E N S E O F
U R G E N C Y
S T R E S S F U L T O S E E
C L O C K
T E A M I N P U T G O O D ,
D I F F I C U LT T O D O
ACTUAL TIME SPENT IN
MEETINGS IS MORE OR LESS
IRRELEVANT, AS LONG AS TEAM
MEMBERS FEEL LIKE THEIR TIME
IS USED EFFICIENTLY.
PROTOTYPE 1 KEY LEARNING
S U P E R M E E T I N G
P R O T O T Y P E 2 :
S U P E R M E E T I N G A P P F O R
C R O W D S O U R C I N G T I M E
P R O T O T Y P E 2 : S U P E R M E E T I N G A P P
F O R C R O W D S O U R C I N G T I M E
T E A M L E A D E R
O P E N S A P P &
C R E AT E S A
M E E T I N G B Y
N A M I N G I T
T E A M L E A D E R
S E N D S T H I S
L I N K T O T E A M
T E A M L E A D E R
I N P U T S
P E R S O N A L
T I M E
P R E F E R E N C E &
P R E S S E S ”
V O T E ” T O
S U B M I T
P R O T O T Y P E 2 : S U P E R M E E T I N G A P P
F O R C R O W D S O U R C I N G T I M E
T E A M M E M B E R
O P E N S L I N K
T O T H I S
S C R E E N
R E S U LT S G E T
U P D AT E D I N
R E A L T I M E A S
P E O P L E V O T E
2 N D L O W E S T
T I M E I S
D I S P L AY E D
E A C H M E M B E R
S U B M I T S T H E I R
T I M E
P R E F E R E N C E
A N O N Y M O U S
V I S U A L
D I S T R I B U T I O N
O F T I M E S
J E R E M Y ’ S S T O RY: S TA R T U P N O R M S B U T T
H E A D S W I T H C O R P O R AT E M A N A G E R S
I ’ M I N A
M E E T I N G …
G C H AT M E
I H AV E 2 - 3
M E E T I N G S
E V E RY D AY. & I
H AV E N O
C O N T R O L
T H E Y G O H O M E
AT 5 . I G O
H O M E W H E N
M Y W O R K I S
D O N E …
A R O U N D 1 1
T R I A L D E S I G N : I N - D E P T H I N T E R V I E W S & F I E L D
S T U D I E S O N B O T H T E A M S & I N D I V I D U A L S
5 P E R S O N
S TA RT U P
T E A M
3 P E R S O N
S T U D E N T
T E A M
6 P E R S O N
S A L E S
D I V I S I O N
3 0
I N D I V I D U A L S
5 P E R S O N
S TA RT U P
T E A M
3 P E R S O N
S T U D E N T
T E A M
6 P E R S O N
S A L E S
D I V I S I O N
3 0
I N D I V I D U A L S *
no SuperMeeting using SuperMeeting
* H Y P O T H E T I C A L T E A M
S I T U AT I O N
2/3 of these people are having meetings every day,
average meeting is 47 mins, & 44% of these meetings are going over time
U S I N G
ARED" FOCUSED" EXCITED" PRODUCITVE" FRUSTRATED"
Emotional
State Before
Meeting
Emotional
State After
Meeting
0"
1"
2"
3"
4"
5"
STRESSED" CALM" PREPARED" FOCUSED" EXCITED" PRODUCITVE" FRUSTRATED"
0"
1"
2"
3"
4"
5"
STRESSED" CALM" PREPARED" FOCUSED" EXCITED" PRODUCITVE" FRUSTRATED"
T R A D I T I O N A L
T E A M M E E T I N G
1.
2. 3.
4.
1 . P E O P L E G E N E R A L LY D O
F E E L P R O D U C T I V E A F T E R
M E E T I N G S , B U T AT A H I G H
C O S T
2 . W I T H S M , P E O P L E
A R E M O R E S T R E S S E D
I N T H E B E G , B U T
T H I S C O U L D B E
H E A LT H Y S T R E S S
3 . W I T H S M ,
T H E R E ’ S M U C H
M O R E E X C I T E M E N T
O V E R A L L ! YAY !
4 . W I T H S M F R U S T R AT I O N
O V E R A L L I S L O W B O T H I N
T H E B E G I N N I N G A N D E N D
O F T H E M E E T I N G
no way. these results are too good to be true!
but are they?
1 2 O U T O F T H E 1 4 P E O P L E I N T E A M S S P O K E
S O L E LY A B O U T E M O T I O N A L S TAT E & A L I G N M E N T
S I M P L E !
I WA S S T R E S S E D
WA L K I N G I N B E C A U S E I
H A D A L O T T O D O , A N D
L E A R N I N G T H AT
E V E RY O N E E L S E WA S O N
T H E S A M E PA G E F E LT S O
G O O D
J U S T H AV I N G A
T E A M L E A D E R
H E L P E D S O M U C H
H E L P E D A L I G N O U R
P S Y C H O L O G I C A L
S TAT E
S E T T I N G
E X P E C TAT I O N S
“ T I M E ” WA S A B O U T
M O R E T H A N J U S T
T I M E
K E Y T O S T R E S S M A N A G E M E N T
A R O U N D T E A M M E E T I N G S : A L I G N M E N T
S H O RT E N
M E E T I N G T I M E
C R E AT E S E N S E O F
U R G E N C Y T O
E L I M I N AT E T I M E
WA S TA G E
A L I G N M E M B E R S
O N E X P E C TAT I O N S
F O R C O N T E N T,
E M O T I O N A L S TAT E ,
& D U R AT I O N
A L I G N M E N T I S M O R E I M P O RTA N T T H A N E F F I C I E N C Y
L E A R N I N G : U S E R S U S E D T H E C R O W D S O U R C E D G O A L
A S A N E M O T I O N A L S I G N A L
N E X T S T E P S : T E S T I N G A L I G N M E N T
E X P L I C I T LY & C O N T I N U O U S U S E / F E E D B A C K
G I V I N G M O R E
F E E D B A C K O N
T I M E , T I M E L O G ,
H I S T O RY O F
T E A M M E E T I N G S ,
E T C
E X P E C T E D T I M E =
P S Y C H O L O G I C A L
S TAT E + M E E T I N G
C O N T E N T +
P E R S O N A L W O R K
R AT E
http://tiny.cc/supermeetingdemo
and just for fun…
THANK YOU!

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Super Meeting Final Presentation

  • 1. A L I G N M E N T T R U M P S O U T P U T: T H E I M P O R TA N C E O F A D D R E S S I N G C O N T E N T, E M O T I O N , & E X P E C TAT I O N S A S T U D Y O N M A N A G I N G S T R E S S I N T E A M M E E T I N G S TA R A , M A R I A , L A W R E N C E D . C O M P R E S S , D . S C H O O L , S TA N F O R D U N I V E R S I T Y, S P R I N G 2 0 1 5
  • 2. S T R E S S O R : WA S T I N G T I M E D U R I N G T E A M M E E T I N G S I D O N ’ T N E E D JEREMY, AN EARLY EMPLOYEE AT A RAPIDLY GROWING STARTUP IN SF, NEEDS TO FEEL LIKE HIS TIME IS BEING VALUED DURING TEAM MEETINGS SO THAT HE CAN STAY FOCUSED, PRODUCTIVE, AND EFFICIENT EVERY MINUTE HE IS THERE. I D O N ’ T N E E D T O B E H E R E T H E S E G U Y S A R E N ’ T P R E PA R E D L E T ’ S H AV E T H I S U N N E C E S S A RY S I D E C O N V E R S AT I O N
  • 3. S M A L L E S T B E H AV I O R T O M E A S U R E : G R O U P A WA R E N E S S O F T I M E W E S C H E D U L E D T H I S F O R A N H O U R , B U T T O D AY L E T ’ S A C C O M P L I S H T H I S I N 4 5 M I N S !
  • 4. HOW MIGHT WE E S TA B L I S H A S E N S E O F U R G E N C Y B E F O R E & D U R I N G T E A M M E E T I N G S S O T H AT I N D I V I D U A L S F E E L L I K E T H E I R T I M E I S R E S P E C T E D ? 1. A N N O U N C E T H E T I M E 2. WAT C H T H E C L O C K 3. C R O W D S O U R C E T I M E P O T E N T I A L S O L U T I O N S T O I N C E N T I V I Z E S H O RT E R M E E T I N G S
  • 5. P R O T O T Y P E 1 : 3 S I M P L E H A C K S T O B R I N G A WA R E N E S S T O T I M E S P E N T I N M E E T I N G 1 2 3 P O S I T I V E S E N S E O F U R G E N C Y S T R E S S F U L T O S E E C L O C K T E A M I N P U T G O O D , D I F F I C U LT T O D O
  • 6. ACTUAL TIME SPENT IN MEETINGS IS MORE OR LESS IRRELEVANT, AS LONG AS TEAM MEMBERS FEEL LIKE THEIR TIME IS USED EFFICIENTLY. PROTOTYPE 1 KEY LEARNING
  • 7. S U P E R M E E T I N G P R O T O T Y P E 2 : S U P E R M E E T I N G A P P F O R C R O W D S O U R C I N G T I M E
  • 8. P R O T O T Y P E 2 : S U P E R M E E T I N G A P P F O R C R O W D S O U R C I N G T I M E T E A M L E A D E R O P E N S A P P & C R E AT E S A M E E T I N G B Y N A M I N G I T T E A M L E A D E R S E N D S T H I S L I N K T O T E A M T E A M L E A D E R I N P U T S P E R S O N A L T I M E P R E F E R E N C E & P R E S S E S ” V O T E ” T O S U B M I T
  • 9. P R O T O T Y P E 2 : S U P E R M E E T I N G A P P F O R C R O W D S O U R C I N G T I M E T E A M M E M B E R O P E N S L I N K T O T H I S S C R E E N R E S U LT S G E T U P D AT E D I N R E A L T I M E A S P E O P L E V O T E 2 N D L O W E S T T I M E I S D I S P L AY E D E A C H M E M B E R S U B M I T S T H E I R T I M E P R E F E R E N C E A N O N Y M O U S V I S U A L D I S T R I B U T I O N O F T I M E S
  • 10. J E R E M Y ’ S S T O RY: S TA R T U P N O R M S B U T T H E A D S W I T H C O R P O R AT E M A N A G E R S I ’ M I N A M E E T I N G … G C H AT M E I H AV E 2 - 3 M E E T I N G S E V E RY D AY. & I H AV E N O C O N T R O L T H E Y G O H O M E AT 5 . I G O H O M E W H E N M Y W O R K I S D O N E … A R O U N D 1 1
  • 11. T R I A L D E S I G N : I N - D E P T H I N T E R V I E W S & F I E L D S T U D I E S O N B O T H T E A M S & I N D I V I D U A L S 5 P E R S O N S TA RT U P T E A M 3 P E R S O N S T U D E N T T E A M 6 P E R S O N S A L E S D I V I S I O N 3 0 I N D I V I D U A L S 5 P E R S O N S TA RT U P T E A M 3 P E R S O N S T U D E N T T E A M 6 P E R S O N S A L E S D I V I S I O N 3 0 I N D I V I D U A L S * no SuperMeeting using SuperMeeting * H Y P O T H E T I C A L T E A M S I T U AT I O N 2/3 of these people are having meetings every day, average meeting is 47 mins, & 44% of these meetings are going over time
  • 12. U S I N G ARED" FOCUSED" EXCITED" PRODUCITVE" FRUSTRATED" Emotional State Before Meeting Emotional State After Meeting 0" 1" 2" 3" 4" 5" STRESSED" CALM" PREPARED" FOCUSED" EXCITED" PRODUCITVE" FRUSTRATED" 0" 1" 2" 3" 4" 5" STRESSED" CALM" PREPARED" FOCUSED" EXCITED" PRODUCITVE" FRUSTRATED" T R A D I T I O N A L T E A M M E E T I N G 1. 2. 3. 4. 1 . P E O P L E G E N E R A L LY D O F E E L P R O D U C T I V E A F T E R M E E T I N G S , B U T AT A H I G H C O S T 2 . W I T H S M , P E O P L E A R E M O R E S T R E S S E D I N T H E B E G , B U T T H I S C O U L D B E H E A LT H Y S T R E S S 3 . W I T H S M , T H E R E ’ S M U C H M O R E E X C I T E M E N T O V E R A L L ! YAY ! 4 . W I T H S M F R U S T R AT I O N O V E R A L L I S L O W B O T H I N T H E B E G I N N I N G A N D E N D O F T H E M E E T I N G
  • 13. no way. these results are too good to be true! but are they?
  • 14. 1 2 O U T O F T H E 1 4 P E O P L E I N T E A M S S P O K E S O L E LY A B O U T E M O T I O N A L S TAT E & A L I G N M E N T S I M P L E ! I WA S S T R E S S E D WA L K I N G I N B E C A U S E I H A D A L O T T O D O , A N D L E A R N I N G T H AT E V E RY O N E E L S E WA S O N T H E S A M E PA G E F E LT S O G O O D J U S T H AV I N G A T E A M L E A D E R H E L P E D S O M U C H H E L P E D A L I G N O U R P S Y C H O L O G I C A L S TAT E S E T T I N G E X P E C TAT I O N S “ T I M E ” WA S A B O U T M O R E T H A N J U S T T I M E
  • 15. K E Y T O S T R E S S M A N A G E M E N T A R O U N D T E A M M E E T I N G S : A L I G N M E N T S H O RT E N M E E T I N G T I M E C R E AT E S E N S E O F U R G E N C Y T O E L I M I N AT E T I M E WA S TA G E A L I G N M E M B E R S O N E X P E C TAT I O N S F O R C O N T E N T, E M O T I O N A L S TAT E , & D U R AT I O N A L I G N M E N T I S M O R E I M P O RTA N T T H A N E F F I C I E N C Y L E A R N I N G : U S E R S U S E D T H E C R O W D S O U R C E D G O A L A S A N E M O T I O N A L S I G N A L
  • 16. N E X T S T E P S : T E S T I N G A L I G N M E N T E X P L I C I T LY & C O N T I N U O U S U S E / F E E D B A C K G I V I N G M O R E F E E D B A C K O N T I M E , T I M E L O G , H I S T O RY O F T E A M M E E T I N G S , E T C E X P E C T E D T I M E = P S Y C H O L O G I C A L S TAT E + M E E T I N G C O N T E N T + P E R S O N A L W O R K R AT E