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  • 1. Ethics : the Role of Total Quality ManagementLeadership
    Tanetra Austin 2010
  • 2. WHAT IS ETHICS
    • Lined up behavior that is:
    • 3. Right and wrong
    • 4. Moral and immoral.
  • Ethics
  • Unethical behavior
    • Covering up incidents
    • 9. Abusing or lying about sick leave
    • 10. Lying to or deceiving customers
  • Ethics Management
    • Making positive decisions in management
    It requires:
    • Commitment
    • 11. New policies and procedures
    • 12. Continuous improvement
    • 13. Investments in appraisal
    • 14. Prevention
    • 15. Promotion
  • Ethics Management Cont.
    • Step 1: Appraisal:
    • 16. Analysis of the cost associated with unethical behavior.
    • 17. Can be divided into 3 root causes:
    • 18. Pressure(ex: errors,waste,rework,and lost customers)
    • 19. Opportunity(ex: theft and excessive compensation)
    • 20. Attitude(ex: errors, lost customers, and health care)
  • Ethics Management cont.
    • Step 2: Prevention:
    • 21. Development of a system that minimize cost.
    • 22. Addresses Problems in:
    • 23. Pressure(ex: development of goals, values, and developing policies)
    • 24. Opportunity
    • 25. Attitude
  • Ethics Management cont.
    • Step 3: Promotion
    • 26. Advertising of ethical behavior in order to develop an ethical organizational culture that is:
    • 27. Clear
    • 28. Positive
    • 29. Effective
  • Creating ethical behavior
    • Ethics training should be given to everyone to:
    • 30. Teach how to clarify ethical issues
    • 31. Encourage how to get facts before acting
    • 32. Show how to test actions in advance
    • 33. Testing can be accomplished by asking:
    • 34. Is it legal
    • 35. Is it right
    • 36. Is it beneficial for all involvement
  • Role of total quality management(TQM) leaders
    • Management has to accept the primary responsibility for the never ending improvement .
    • 37. Management should visit:
    • 38. Customers
    • 39. Suppliers
    • 40. Departments within the organization
    • 41. Plants within the organization
  • Management roles
    • Make sure the teams decision is aligned with the quality statements of the organization.
    • 42. Push problem solving and decision making to the lowest appropriate level.
    • 43. Must stay informed on the topic of quality improvement
  • Management roles cont.
    • Management must find time to celebrate the success of the organization’s quality by serving on:
    • 44. Teams
    • 45. Coaching teams
    • 46. Teaching seminars
  • Management roles cont.
    • The most important role of managers is LISTENING to:
    • 47. External and internal customers
    • 48. Suppliers through visits
    • 49. Focus groups
    • 50. Surveys
  • Management roles cont.
    • Another very important role is:
    • 51. Communication
    • 52. Only with the involvement of management can a TQM be a success.
  • Works cited
    Besterfield, Dale, H.(2003) Total Quality Management, Saddle River, New Jersery
    Ethics (n.d.) Wikipedia. Retrieved fromhttp://en.wikipedia.org/wiki/Ethics
    Ethics (n.d.) Word Net Search. Retrieved from http://www.wordnetweb.princeton.edu/perl