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Ethics
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Ethics

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  • 1. Ethics : the Role of Total Quality ManagementLeadership<br />Tanetra Austin 2010 <br />
  • 2. WHAT IS ETHICS<br /><ul><li>Lined up behavior that is:
  • 3. Right and wrong
  • 4. Moral and immoral. </li></li></ul><li>Ethics<br /><ul><li>Made up of:
  • 5. Values
  • 6. Beliefs
  • 7. Determination
  • 8. Positive principles</li></li></ul><li> Unethical behavior<br /><ul><li>Covering up incidents
  • 9. Abusing or lying about sick leave
  • 10. Lying to or deceiving customers </li></li></ul><li>Ethics Management<br /><ul><li>Making positive decisions in management</li></ul> It requires:<br /><ul><li>Commitment
  • 11. New policies and procedures
  • 12. Continuous improvement
  • 13. Investments in appraisal
  • 14. Prevention
  • 15. Promotion</li></li></ul><li>Ethics Management Cont.<br /><ul><li>Step 1: Appraisal:
  • 16. Analysis of the cost associated with unethical behavior.
  • 17. Can be divided into 3 root causes:
  • 18. Pressure(ex: errors,waste,rework,and lost customers)
  • 19. Opportunity(ex: theft and excessive compensation)
  • 20. Attitude(ex: errors, lost customers, and health care)</li></li></ul><li>Ethics Management cont.<br /><ul><li>Step 2: Prevention:
  • 21. Development of a system that minimize cost.
  • 22. Addresses Problems in:
  • 23. Pressure(ex: development of goals, values, and developing policies)
  • 24. Opportunity
  • 25. Attitude</li></li></ul><li>Ethics Management cont.<br /><ul><li>Step 3: Promotion
  • 26. Advertising of ethical behavior in order to develop an ethical organizational culture that is:
  • 27. Clear
  • 28. Positive
  • 29. Effective</li></li></ul><li>Creating ethical behavior<br /><ul><li>Ethics training should be given to everyone to:
  • 30. Teach how to clarify ethical issues
  • 31. Encourage how to get facts before acting
  • 32. Show how to test actions in advance
  • 33. Testing can be accomplished by asking:
  • 34. Is it legal
  • 35. Is it right
  • 36. Is it beneficial for all involvement</li></li></ul><li>Role of total quality management(TQM) leaders<br /><ul><li>Management has to accept the primary responsibility for the never ending improvement .
  • 37. Management should visit:
  • 38. Customers
  • 39. Suppliers
  • 40. Departments within the organization
  • 41. Plants within the organization</li></li></ul><li>Management roles<br /><ul><li>Make sure the teams decision is aligned with the quality statements of the organization.
  • 42. Push problem solving and decision making to the lowest appropriate level.
  • 43. Must stay informed on the topic of quality improvement</li></li></ul><li>Management roles cont.<br /><ul><li>Management must find time to celebrate the success of the organization’s quality by serving on:
  • 44. Teams
  • 45. Coaching teams
  • 46. Teaching seminars</li></li></ul><li>Management roles cont.<br /><ul><li>The most important role of managers is LISTENING to:
  • 47. External and internal customers
  • 48. Suppliers through visits
  • 49. Focus groups
  • 50. Surveys</li></li></ul><li>Management roles cont.<br /><ul><li>Another very important role is:
  • 51. Communication
  • 52. Only with the involvement of management can a TQM be a success.</li></li></ul><li>Works cited<br />Besterfield, Dale, H.(2003) Total Quality Management, Saddle River, New Jersery<br />Ethics (n.d.) Wikipedia. Retrieved fromhttp://en.wikipedia.org/wiki/Ethics<br />Ethics (n.d.) Word Net Search. Retrieved from http://www.wordnetweb.princeton.edu/perl<br />

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