The document discusses ethics and ethical behavior in the workplace. It defines ethics as principles or standards of human conduct that determine what is right or wrong. It identifies three root causes of unethical behavior: pressure, attitude, and opportunity. It then presents an ethics management program with three steps: appraisal to identify issues, prevention to address root causes, and promotion to incentivize ethical conduct. Finally, it discusses the relationship between ethics and organizational quality, noting that ethical practices contribute to quality management and continuous improvement.