Evangelizing and designing voice user interface in an organization with a long GUI-only history.
Apple’s Siri and Google Now have ignited consumers’ interest in voice user interface (VUI) by delivering valuable and delightful customer experiences. Innovative companies can leverage VUI solutions to create a competitive advantage. But how do you drive the adoption of VUI in an organization with a long GUI-only history? We'll share the frameworks we used to evangelize VUI, offer key insights and design principles to help you start your own grassroots VUI movement, and provide best practices and a VUI brainstorming canvas.
4. Interactions with technology
EVOLUTION
Command Line
Interface
(CLI)
Graphical User
Interface
(GUI)
Natural User
Interface
(NUI)
Voice User
Interface
(VUI)
Time
IXDA 2014
@stephengay @speechusability
11. THE SPEECH CHAIN
ASR
Automatic Speech Recognition
= Sounds to Words
Idea
Sound
Idea
NLU
Natural Language Understanding
= Words to Meaning
IXDA 2014
@stephengay @speechusability
42. HOW TO BE A GREAT CONVERSATIONALIST
1. Be a good machine
3. Be trustworthy
Own the strengths and limitations of
automated conversation.
Follow conversational maxims and
ensure that users can too.
2. Take turns
Give strong cues for when its time to
talk and listen. Show that you’re
listening, through both words and
actions.
IXDA 2014
4. Be tolerant
Be tolerant of natural disfluencies.
@stephengay @speechusability
43. BE A GOOD MACHINE
IXDA 2014
@stephengay @speechusability
50. EVANGELIZE VUI
1.
2.
3.
4.
5.
IXDA 2014
Jump on a train in motion.
Know your audience.
Build a foundation of knowledge.
Make it tangible.
Make it their own.
CON 5
@stephengay @speechusability
51. DOWNLOAD THE PPT AND MATERIAL
@STEPHENGAY
IXDA 2014
@stephengay @speechusability