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Side 
/ 
INTERNATIONAL 1 
FORUM AGING-IN-PLACE 
Danish’s Perspectives for 
Training of Senior caregivers 
Liisa Bassett 
CBSI 
Copenhagen 
Denmark 
 
KØBENHAVNS KOMMUNE 
Beskæftigelses- og Integrationsforvaltningen
Side 
/ 
2 
INTERNATIONAL FORUM AGING-IN-PLACE 
Sunday, November 30, 14 
INTRODUCTION 
• Demographic changes and common challenges 
• Where do we find the caregivers and secure the quality? 
KØBENHAVNS KOMMUNE 
Beskæftigelses- og Integrationsforvaltningen
Side 
/ 
3 
INTERNATIONAL FORUM AGING-IN-PLACE 
Sunday, November 30, 14 
TRAINING IN DENMARK 
• Ordinary education 
The School of social and healthcare 
• Two levels: 
1) Social and healthcare (SOSU-) attendant 
2) Social and healthcare (SOSU-) assistant 
KØBENHAVNS KOMMUNE 
Beskæftigelses- og Integrationsforvaltningen
Side 
/ 
4 
INTERNATIONAL FORUM AGING-IN-PLACE 
Sunday, November 30, 14 
SOSU-ATTENDANT TRAINING 
• Takes 1 year and 2 months 
• 6 months school - 8 months placements in nursing homes 
and health care services 
• Admission requirements 
9 years of schooling 
KØBENHAVNS KOMMUNE 
Beskæftigelses- og Integrationsforvaltningen
Side 
/ 
5 
INTERNATIONAL FORUM AGING-IN-PLACE 
Sunday, November 30, 14 
SOSU-ASSISTANT TRAINING 
• Takes 1 year and 8 months - 8 months theory at school 
• 1 year’s placements in residential or nursing homes, home 
care services, hospitals, psychiatry 
• Admission requirements 
Completed SOSU-attendant 
training or similar studies 
KØBENHAVNS KOMMUNE 
Beskæftigelses- og Integrationsforvaltningen
Side 
/ 
6 
INTERNATIONAL FORUM AGING-IN-PLACE 
Sunday, November 30, 14 
FURTHER EDUCATIONAL PERSPECTIVES 
• SOSU-attendant can continue to level 2 to SOSU-assistant 
training 
• SOSU-assistant has admission to further studies to 
become: 
Nurse, midwife, physiotherapist, occupational 
therapist, radiograph or social worker 
KØBENHAVNS KOMMUNE 
Beskæftigelses- og Integrationsforvaltningen
Side 
/ 
7 
INTERNATIONAL FORUM AGING-IN-PLACE 
Sunday, November 30, 14 
HOW DOES CBSI CONTRIBUTE 
• CBSI is not an ordinary educational institution 
• CBSI is a municipal employment centre and language 
school 
• Two departments: 
(1) The employment department 
(2) The language school 
KØBENHAVNS KOMMUNE 
Beskæftigelses- og Integrationsforvaltningen
Side 
/ 
8 
INTERNATIONAL FORUM AGING-IN-PLACE 
Sunday, November 30, 14 
TARGET GROUP 
• Migrant women 
• Lack formal qualifications to enter the ordinary education 
• Lack of sufficient Danish language skills 
• Need support to enhance personal, 
social and learning competences 
KØBENHAVNS KOMMUNE 
Beskæftigelses- og Integrationsforvaltningen
Side 
/ 
9 
INTERNATIONAL FORUM AGING-IN-PLACE 
Sunday, November 30, 14 
TEACHING FORMS 
• Theoretical and creative learning forms 
• Based on praxis 
• Holistic approach to meet the 
individual student’s needs 
KØBENHAVNS KOMMUNE 
Beskæftigelses- og Integrationsforvaltningen
Side 
/ 
10 
INTERNATIONAL FORUM AGING-IN-PLACE 
Sunday, November 30, 14 
VOCATIONAL TRAINING -  
THE CORNER STONE 
• Introduction to vocational approaches in nursing care of 
elders 
• Pedagogy and psychology 
• Communication, collaboration and 
conflict management 
• Danish society, culture and history 
KØBENHAVNS KOMMUNE 
Beskæftigelses- og Integrationsforvaltningen
Side 
/ 
11 
INTERNATIONAL FORUM AGING-IN-PLACE 
Sunday, November 30, 14 
VOCATIONAL TRAINING 
• Texts and materials are authentic and relate to social and 
healthcare of elderly 
• Basis for training language skills 
• The language training is 
entwined in vocational training 
KØBENHAVNS KOMMUNE 
Beskæftigelses- og Integrationsforvaltningen
Side 
/ 
12 
INTERNATIONAL FORUM AGING-IN-PLACE 
Sunday, November 30, 14 
TRADITIONAL LANGUAGE TRAINING 
• Language training in our language school 
• Language courses with national language tests 
• Requirements for ordinary healthcare 
education is documentation for 
Danish language skills 
KØBENHAVNS KOMMUNE 
Beskæftigelses- og Integrationsforvaltningen 
ABC
Side 
/ 
13 
INTERNATIONAL FORUM AGING-IN-PLACE 
Sunday, November 30, 14 
CLARIFICATION OF SKILLS  
AND COMPETENCES 
• 4-weeks practical training in a nursing home 
• Introduce to the practical eldercare and work 
with barriers 
• The students have one member of the 
nursing staff as personal mentor 
KØBENHAVNS KOMMUNE 
Beskæftigelses- og Integrationsforvaltningen
Side 
/ 
14 
INTERNATIONAL FORUM AGING-IN-PLACE 
Sunday, November 30, 14 
THE MENTOR´S ROLE AND TASKS 
• Support within practical and personal challenges 
• Introduction of working team, daily tasks, 
norms, rules and traditions 
• Introduction of diversity management 
and awareness in the nursing home 
KØBENHAVNS KOMMUNE 
Beskæftigelses- og Integrationsforvaltningen
Side 
/ 
15 
INTERNATIONAL FORUM AGING-IN-PLACE 
Sunday, November 30, 14 
HEALTH PROMOTION 
• Classes in gymnastics/sports 
• Nutrition 
• Stress reduction 
• Mindfulness 
• Ergonomics 
KØBENHAVNS KOMMUNE 
Beskæftigelses- og Integrationsforvaltningen
Side 
/ 
16 
INTERNATIONAL FORUM AGING-IN-PLACE 
Sunday, November 30, 14 
PERSONAL COMPETENCES 
And to ride a bicycle on our cycling courses 
KØBENHAVNS KOMMUNE 
Beskæftigelses- og Integrationsforvaltningen
Side 
/ 
17 
INTERNATIONAL FORUM AGING-IN-PLACE 
Sunday, November 30, 14 
ROLE MODELS AND INTERACTION 
• Role-models - previous students tell their success stories 
• Social interaction between the 
women encourages and motivates 
KØBENHAVNS KOMMUNE 
Beskæftigelses- og Integrationsforvaltningen
Side 
/ 
18 
INTERNATIONAL FORUM AGING-IN-PLACE 
Sunday, November 30, 14 
ETHICAL APPROACHES AND VALUES 
• Eldercare has shifted from: 
‘Relational-caring culture’ 
to 
‘Service-management culture’ 
KØBENHAVNS KOMMUNE 
Beskæftigelses- og Integrationsforvaltningen
Side 
/ 
19 
INTERNATIONAL FORUM AGING-IN-PLACE 
Sunday, November 30, 14 
RELATION-CARING CULTURE 
• Caregiver and the elder determine caregiver’s tasks 
• Caregiver’s rights and vocational Tasks not clearly defined 
• The quality of the work based on 
informal control 
• Lack of awarness that social 
relations are complex 
• Lack of legal protection in 
case of disagreement 
KØBENHAVNS KOMMUNE 
Beskæftigelses- og Integrationsforvaltningen
Side 
/ 
20 
INTERNATIONAL FORUM AGING-IN-PLACE 
Sunday, November 30, 14 
SERVICE MANAGEMENT CULTURE 
• Work based on formal control and fixed rules 
• Factors that determine specific services are 
categorised and standardised 
• Municipal visitator assesses 
the allocated help 
KØBENHAVNS KOMMUNE 
Beskæftigelses- og Integrationsforvaltningen
Side 
/ 
21 
INTERNATIONAL FORUM AGING-IN-PLACE 
Sunday, November 30, 14 
SERVICE MANAGEMENT CULTURE 
• Protection of caregivers by clear framework for their tasks 
• Securing all elders the same rights to receive services 
according to their individual needs 
• Important with balance between care and rights so the 
quality standards and predefined help don’t minimise the 
relational - care aspect 
KØBENHAVNS KOMMUNE 
Beskæftigelses- og Integrationsforvaltningen
Side 
/ 
22 
INTERNATIONAL FORUM AGING-IN-PLACE 
Sunday, November 30, 14 
VALUES AND RIGHTS 
• Elderly people have the right to: 
- Eat the food they like 
- Feel well-dressed and groomed 
- Choose where they will live 
- Meet other people 
- Keep their memories alive 
- Develop throughout life 
KØBENHAVNS KOMMUNE 
Beskæftigelses- og Integrationsforvaltningen
Side 
/ 
23 
INTERNATIONAL FORUM AGING-IN-PLACE 
Sunday, November 30, 14 
ONGOING DIALOG 
• Ethical practice to eldercare needs an ongoing dialog 
• Well-qualified staff 
• Empathy and respect for the 
elders’ individuality in the centre 
• The caregivers tasks are clearly 
defined 
KØBENHAVNS KOMMUNE 
Beskæftigelses- og Integrationsforvaltningen
Side 
/ 
24 
INTERNATIONAL FORUM AGING-IN-PLACE 
Sunday, November 30, 14 
MOTIVATION 
• Possibility for further education 
• Trade unions 
• Collective agreements 
• Good working conditions 
Working environment 
KØBENHAVNS KOMMUNE 
Beskæftigelses- og Integrationsforvaltningen
Side 
/ 
25 
INTERNATIONAL FORUM AGING-IN-PLACE 
Sunday, November 30, 14 
KØBENHAVNS KOMMUNE 
Beskæftigelses- og Integrationsforvaltningen 
THANK YOU  
FOR YOUR ATTENTION

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Aging Innovation Week (Taiwan)銀浪新創力國際論壇--丹麥人才培育 by Liisa Bassett (英文版)

  • 1. Side / INTERNATIONAL 1 FORUM AGING-IN-PLACE Danish’s Perspectives for Training of Senior caregivers Liisa Bassett CBSI Copenhagen Denmark KØBENHAVNS KOMMUNE Beskæftigelses- og Integrationsforvaltningen
  • 2. Side / 2 INTERNATIONAL FORUM AGING-IN-PLACE Sunday, November 30, 14 INTRODUCTION • Demographic changes and common challenges • Where do we find the caregivers and secure the quality? KØBENHAVNS KOMMUNE Beskæftigelses- og Integrationsforvaltningen
  • 3. Side / 3 INTERNATIONAL FORUM AGING-IN-PLACE Sunday, November 30, 14 TRAINING IN DENMARK • Ordinary education The School of social and healthcare • Two levels: 1) Social and healthcare (SOSU-) attendant 2) Social and healthcare (SOSU-) assistant KØBENHAVNS KOMMUNE Beskæftigelses- og Integrationsforvaltningen
  • 4. Side / 4 INTERNATIONAL FORUM AGING-IN-PLACE Sunday, November 30, 14 SOSU-ATTENDANT TRAINING • Takes 1 year and 2 months • 6 months school - 8 months placements in nursing homes and health care services • Admission requirements 9 years of schooling KØBENHAVNS KOMMUNE Beskæftigelses- og Integrationsforvaltningen
  • 5. Side / 5 INTERNATIONAL FORUM AGING-IN-PLACE Sunday, November 30, 14 SOSU-ASSISTANT TRAINING • Takes 1 year and 8 months - 8 months theory at school • 1 year’s placements in residential or nursing homes, home care services, hospitals, psychiatry • Admission requirements Completed SOSU-attendant training or similar studies KØBENHAVNS KOMMUNE Beskæftigelses- og Integrationsforvaltningen
  • 6. Side / 6 INTERNATIONAL FORUM AGING-IN-PLACE Sunday, November 30, 14 FURTHER EDUCATIONAL PERSPECTIVES • SOSU-attendant can continue to level 2 to SOSU-assistant training • SOSU-assistant has admission to further studies to become: Nurse, midwife, physiotherapist, occupational therapist, radiograph or social worker KØBENHAVNS KOMMUNE Beskæftigelses- og Integrationsforvaltningen
  • 7. Side / 7 INTERNATIONAL FORUM AGING-IN-PLACE Sunday, November 30, 14 HOW DOES CBSI CONTRIBUTE • CBSI is not an ordinary educational institution • CBSI is a municipal employment centre and language school • Two departments: (1) The employment department (2) The language school KØBENHAVNS KOMMUNE Beskæftigelses- og Integrationsforvaltningen
  • 8. Side / 8 INTERNATIONAL FORUM AGING-IN-PLACE Sunday, November 30, 14 TARGET GROUP • Migrant women • Lack formal qualifications to enter the ordinary education • Lack of sufficient Danish language skills • Need support to enhance personal, social and learning competences KØBENHAVNS KOMMUNE Beskæftigelses- og Integrationsforvaltningen
  • 9. Side / 9 INTERNATIONAL FORUM AGING-IN-PLACE Sunday, November 30, 14 TEACHING FORMS • Theoretical and creative learning forms • Based on praxis • Holistic approach to meet the individual student’s needs KØBENHAVNS KOMMUNE Beskæftigelses- og Integrationsforvaltningen
  • 10. Side / 10 INTERNATIONAL FORUM AGING-IN-PLACE Sunday, November 30, 14 VOCATIONAL TRAINING - THE CORNER STONE • Introduction to vocational approaches in nursing care of elders • Pedagogy and psychology • Communication, collaboration and conflict management • Danish society, culture and history KØBENHAVNS KOMMUNE Beskæftigelses- og Integrationsforvaltningen
  • 11. Side / 11 INTERNATIONAL FORUM AGING-IN-PLACE Sunday, November 30, 14 VOCATIONAL TRAINING • Texts and materials are authentic and relate to social and healthcare of elderly • Basis for training language skills • The language training is entwined in vocational training KØBENHAVNS KOMMUNE Beskæftigelses- og Integrationsforvaltningen
  • 12. Side / 12 INTERNATIONAL FORUM AGING-IN-PLACE Sunday, November 30, 14 TRADITIONAL LANGUAGE TRAINING • Language training in our language school • Language courses with national language tests • Requirements for ordinary healthcare education is documentation for Danish language skills KØBENHAVNS KOMMUNE Beskæftigelses- og Integrationsforvaltningen ABC
  • 13. Side / 13 INTERNATIONAL FORUM AGING-IN-PLACE Sunday, November 30, 14 CLARIFICATION OF SKILLS AND COMPETENCES • 4-weeks practical training in a nursing home • Introduce to the practical eldercare and work with barriers • The students have one member of the nursing staff as personal mentor KØBENHAVNS KOMMUNE Beskæftigelses- og Integrationsforvaltningen
  • 14. Side / 14 INTERNATIONAL FORUM AGING-IN-PLACE Sunday, November 30, 14 THE MENTOR´S ROLE AND TASKS • Support within practical and personal challenges • Introduction of working team, daily tasks, norms, rules and traditions • Introduction of diversity management and awareness in the nursing home KØBENHAVNS KOMMUNE Beskæftigelses- og Integrationsforvaltningen
  • 15. Side / 15 INTERNATIONAL FORUM AGING-IN-PLACE Sunday, November 30, 14 HEALTH PROMOTION • Classes in gymnastics/sports • Nutrition • Stress reduction • Mindfulness • Ergonomics KØBENHAVNS KOMMUNE Beskæftigelses- og Integrationsforvaltningen
  • 16. Side / 16 INTERNATIONAL FORUM AGING-IN-PLACE Sunday, November 30, 14 PERSONAL COMPETENCES And to ride a bicycle on our cycling courses KØBENHAVNS KOMMUNE Beskæftigelses- og Integrationsforvaltningen
  • 17. Side / 17 INTERNATIONAL FORUM AGING-IN-PLACE Sunday, November 30, 14 ROLE MODELS AND INTERACTION • Role-models - previous students tell their success stories • Social interaction between the women encourages and motivates KØBENHAVNS KOMMUNE Beskæftigelses- og Integrationsforvaltningen
  • 18. Side / 18 INTERNATIONAL FORUM AGING-IN-PLACE Sunday, November 30, 14 ETHICAL APPROACHES AND VALUES • Eldercare has shifted from: ‘Relational-caring culture’ to ‘Service-management culture’ KØBENHAVNS KOMMUNE Beskæftigelses- og Integrationsforvaltningen
  • 19. Side / 19 INTERNATIONAL FORUM AGING-IN-PLACE Sunday, November 30, 14 RELATION-CARING CULTURE • Caregiver and the elder determine caregiver’s tasks • Caregiver’s rights and vocational Tasks not clearly defined • The quality of the work based on informal control • Lack of awarness that social relations are complex • Lack of legal protection in case of disagreement KØBENHAVNS KOMMUNE Beskæftigelses- og Integrationsforvaltningen
  • 20. Side / 20 INTERNATIONAL FORUM AGING-IN-PLACE Sunday, November 30, 14 SERVICE MANAGEMENT CULTURE • Work based on formal control and fixed rules • Factors that determine specific services are categorised and standardised • Municipal visitator assesses the allocated help KØBENHAVNS KOMMUNE Beskæftigelses- og Integrationsforvaltningen
  • 21. Side / 21 INTERNATIONAL FORUM AGING-IN-PLACE Sunday, November 30, 14 SERVICE MANAGEMENT CULTURE • Protection of caregivers by clear framework for their tasks • Securing all elders the same rights to receive services according to their individual needs • Important with balance between care and rights so the quality standards and predefined help don’t minimise the relational - care aspect KØBENHAVNS KOMMUNE Beskæftigelses- og Integrationsforvaltningen
  • 22. Side / 22 INTERNATIONAL FORUM AGING-IN-PLACE Sunday, November 30, 14 VALUES AND RIGHTS • Elderly people have the right to: - Eat the food they like - Feel well-dressed and groomed - Choose where they will live - Meet other people - Keep their memories alive - Develop throughout life KØBENHAVNS KOMMUNE Beskæftigelses- og Integrationsforvaltningen
  • 23. Side / 23 INTERNATIONAL FORUM AGING-IN-PLACE Sunday, November 30, 14 ONGOING DIALOG • Ethical practice to eldercare needs an ongoing dialog • Well-qualified staff • Empathy and respect for the elders’ individuality in the centre • The caregivers tasks are clearly defined KØBENHAVNS KOMMUNE Beskæftigelses- og Integrationsforvaltningen
  • 24. Side / 24 INTERNATIONAL FORUM AGING-IN-PLACE Sunday, November 30, 14 MOTIVATION • Possibility for further education • Trade unions • Collective agreements • Good working conditions Working environment KØBENHAVNS KOMMUNE Beskæftigelses- og Integrationsforvaltningen
  • 25. Side / 25 INTERNATIONAL FORUM AGING-IN-PLACE Sunday, November 30, 14 KØBENHAVNS KOMMUNE Beskæftigelses- og Integrationsforvaltningen THANK YOU FOR YOUR ATTENTION