2014銀浪新創力國際週國際論壇 「將心比心,培訓無國界照護人才」:丹麥哥本哈根職訓中心CBSI專案經理, Liisa Bassett
The keynote presentation delivered by Ms. Liisa Bassett of CBSI, Denmark at the International Forum, Aging Innovation Week on Nov. 17, 2014. Taipei, Taiwan
Aging Innovation Week (Taiwan)銀浪新創力國際論壇--丹麥人才培育 by Liisa Bassett (英文版)
1. Side
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INTERNATIONAL 1
FORUM AGING-IN-PLACE
Danish’s Perspectives for
Training of Senior caregivers
Liisa Bassett
CBSI
Copenhagen
Denmark
KØBENHAVNS KOMMUNE
Beskæftigelses- og Integrationsforvaltningen
2. Side
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2
INTERNATIONAL FORUM AGING-IN-PLACE
Sunday, November 30, 14
INTRODUCTION
• Demographic changes and common challenges
• Where do we find the caregivers and secure the quality?
KØBENHAVNS KOMMUNE
Beskæftigelses- og Integrationsforvaltningen
3. Side
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3
INTERNATIONAL FORUM AGING-IN-PLACE
Sunday, November 30, 14
TRAINING IN DENMARK
• Ordinary education
The School of social and healthcare
• Two levels:
1) Social and healthcare (SOSU-) attendant
2) Social and healthcare (SOSU-) assistant
KØBENHAVNS KOMMUNE
Beskæftigelses- og Integrationsforvaltningen
4. Side
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4
INTERNATIONAL FORUM AGING-IN-PLACE
Sunday, November 30, 14
SOSU-ATTENDANT TRAINING
• Takes 1 year and 2 months
• 6 months school - 8 months placements in nursing homes
and health care services
• Admission requirements
9 years of schooling
KØBENHAVNS KOMMUNE
Beskæftigelses- og Integrationsforvaltningen
5. Side
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5
INTERNATIONAL FORUM AGING-IN-PLACE
Sunday, November 30, 14
SOSU-ASSISTANT TRAINING
• Takes 1 year and 8 months - 8 months theory at school
• 1 year’s placements in residential or nursing homes, home
care services, hospitals, psychiatry
• Admission requirements
Completed SOSU-attendant
training or similar studies
KØBENHAVNS KOMMUNE
Beskæftigelses- og Integrationsforvaltningen
6. Side
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6
INTERNATIONAL FORUM AGING-IN-PLACE
Sunday, November 30, 14
FURTHER EDUCATIONAL PERSPECTIVES
• SOSU-attendant can continue to level 2 to SOSU-assistant
training
• SOSU-assistant has admission to further studies to
become:
Nurse, midwife, physiotherapist, occupational
therapist, radiograph or social worker
KØBENHAVNS KOMMUNE
Beskæftigelses- og Integrationsforvaltningen
7. Side
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7
INTERNATIONAL FORUM AGING-IN-PLACE
Sunday, November 30, 14
HOW DOES CBSI CONTRIBUTE
• CBSI is not an ordinary educational institution
• CBSI is a municipal employment centre and language
school
• Two departments:
(1) The employment department
(2) The language school
KØBENHAVNS KOMMUNE
Beskæftigelses- og Integrationsforvaltningen
8. Side
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8
INTERNATIONAL FORUM AGING-IN-PLACE
Sunday, November 30, 14
TARGET GROUP
• Migrant women
• Lack formal qualifications to enter the ordinary education
• Lack of sufficient Danish language skills
• Need support to enhance personal,
social and learning competences
KØBENHAVNS KOMMUNE
Beskæftigelses- og Integrationsforvaltningen
9. Side
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9
INTERNATIONAL FORUM AGING-IN-PLACE
Sunday, November 30, 14
TEACHING FORMS
• Theoretical and creative learning forms
• Based on praxis
• Holistic approach to meet the
individual student’s needs
KØBENHAVNS KOMMUNE
Beskæftigelses- og Integrationsforvaltningen
10. Side
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10
INTERNATIONAL FORUM AGING-IN-PLACE
Sunday, November 30, 14
VOCATIONAL TRAINING -
THE CORNER STONE
• Introduction to vocational approaches in nursing care of
elders
• Pedagogy and psychology
• Communication, collaboration and
conflict management
• Danish society, culture and history
KØBENHAVNS KOMMUNE
Beskæftigelses- og Integrationsforvaltningen
11. Side
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11
INTERNATIONAL FORUM AGING-IN-PLACE
Sunday, November 30, 14
VOCATIONAL TRAINING
• Texts and materials are authentic and relate to social and
healthcare of elderly
• Basis for training language skills
• The language training is
entwined in vocational training
KØBENHAVNS KOMMUNE
Beskæftigelses- og Integrationsforvaltningen
12. Side
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12
INTERNATIONAL FORUM AGING-IN-PLACE
Sunday, November 30, 14
TRADITIONAL LANGUAGE TRAINING
• Language training in our language school
• Language courses with national language tests
• Requirements for ordinary healthcare
education is documentation for
Danish language skills
KØBENHAVNS KOMMUNE
Beskæftigelses- og Integrationsforvaltningen
ABC
13. Side
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13
INTERNATIONAL FORUM AGING-IN-PLACE
Sunday, November 30, 14
CLARIFICATION OF SKILLS
AND COMPETENCES
• 4-weeks practical training in a nursing home
• Introduce to the practical eldercare and work
with barriers
• The students have one member of the
nursing staff as personal mentor
KØBENHAVNS KOMMUNE
Beskæftigelses- og Integrationsforvaltningen
14. Side
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14
INTERNATIONAL FORUM AGING-IN-PLACE
Sunday, November 30, 14
THE MENTOR´S ROLE AND TASKS
• Support within practical and personal challenges
• Introduction of working team, daily tasks,
norms, rules and traditions
• Introduction of diversity management
and awareness in the nursing home
KØBENHAVNS KOMMUNE
Beskæftigelses- og Integrationsforvaltningen
15. Side
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15
INTERNATIONAL FORUM AGING-IN-PLACE
Sunday, November 30, 14
HEALTH PROMOTION
• Classes in gymnastics/sports
• Nutrition
• Stress reduction
• Mindfulness
• Ergonomics
KØBENHAVNS KOMMUNE
Beskæftigelses- og Integrationsforvaltningen
16. Side
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INTERNATIONAL FORUM AGING-IN-PLACE
Sunday, November 30, 14
PERSONAL COMPETENCES
And to ride a bicycle on our cycling courses
KØBENHAVNS KOMMUNE
Beskæftigelses- og Integrationsforvaltningen
17. Side
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INTERNATIONAL FORUM AGING-IN-PLACE
Sunday, November 30, 14
ROLE MODELS AND INTERACTION
• Role-models - previous students tell their success stories
• Social interaction between the
women encourages and motivates
KØBENHAVNS KOMMUNE
Beskæftigelses- og Integrationsforvaltningen
18. Side
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18
INTERNATIONAL FORUM AGING-IN-PLACE
Sunday, November 30, 14
ETHICAL APPROACHES AND VALUES
• Eldercare has shifted from:
‘Relational-caring culture’
to
‘Service-management culture’
KØBENHAVNS KOMMUNE
Beskæftigelses- og Integrationsforvaltningen
19. Side
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INTERNATIONAL FORUM AGING-IN-PLACE
Sunday, November 30, 14
RELATION-CARING CULTURE
• Caregiver and the elder determine caregiver’s tasks
• Caregiver’s rights and vocational Tasks not clearly defined
• The quality of the work based on
informal control
• Lack of awarness that social
relations are complex
• Lack of legal protection in
case of disagreement
KØBENHAVNS KOMMUNE
Beskæftigelses- og Integrationsforvaltningen
20. Side
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20
INTERNATIONAL FORUM AGING-IN-PLACE
Sunday, November 30, 14
SERVICE MANAGEMENT CULTURE
• Work based on formal control and fixed rules
• Factors that determine specific services are
categorised and standardised
• Municipal visitator assesses
the allocated help
KØBENHAVNS KOMMUNE
Beskæftigelses- og Integrationsforvaltningen
21. Side
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21
INTERNATIONAL FORUM AGING-IN-PLACE
Sunday, November 30, 14
SERVICE MANAGEMENT CULTURE
• Protection of caregivers by clear framework for their tasks
• Securing all elders the same rights to receive services
according to their individual needs
• Important with balance between care and rights so the
quality standards and predefined help don’t minimise the
relational - care aspect
KØBENHAVNS KOMMUNE
Beskæftigelses- og Integrationsforvaltningen
22. Side
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22
INTERNATIONAL FORUM AGING-IN-PLACE
Sunday, November 30, 14
VALUES AND RIGHTS
• Elderly people have the right to:
- Eat the food they like
- Feel well-dressed and groomed
- Choose where they will live
- Meet other people
- Keep their memories alive
- Develop throughout life
KØBENHAVNS KOMMUNE
Beskæftigelses- og Integrationsforvaltningen
23. Side
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23
INTERNATIONAL FORUM AGING-IN-PLACE
Sunday, November 30, 14
ONGOING DIALOG
• Ethical practice to eldercare needs an ongoing dialog
• Well-qualified staff
• Empathy and respect for the
elders’ individuality in the centre
• The caregivers tasks are clearly
defined
KØBENHAVNS KOMMUNE
Beskæftigelses- og Integrationsforvaltningen
24. Side
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INTERNATIONAL FORUM AGING-IN-PLACE
Sunday, November 30, 14
MOTIVATION
• Possibility for further education
• Trade unions
• Collective agreements
• Good working conditions
Working environment
KØBENHAVNS KOMMUNE
Beskæftigelses- og Integrationsforvaltningen
25. Side
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25
INTERNATIONAL FORUM AGING-IN-PLACE
Sunday, November 30, 14
KØBENHAVNS KOMMUNE
Beskæftigelses- og Integrationsforvaltningen
THANK YOU
FOR YOUR ATTENTION