TQM is an integrated organizational approach in delighting customers (both external and internal) by meeting their expectations on a continuous basis through everyone involved with the organizational working on continuous improvement in all products/processes along with proper problem solving methodology. “ TO DELIVER HIGHEST VALUE AT LOWEST COST” is the main objective of TQM
Total - The responsibility for achieving Quality rests with everyone a business no matter what their function. It recognises the necessity to develop processes across the business, that together lead to the reliable delivery of exact, agreed customer requirements. This will achieve the most competitive cost position and a higher return on investment.
Quality - The prime task of any business is to understand the needs of the customer, then deliver the product or service at the agreed time, place and price, on every occasion. This will retain current customers, assist in acquiring new ones and lead to a subsequent increase in market share.
Management - Top management lead the drive to achieve quality for customers, by communicating the business vision and values to all employees; ensuring the right business processes are in place; introducing and maintaining a continuous improvement culture.
The journey of TQM in the company began on September 15, 1995 with the setting up of the TQM Cell.
To meet the quality planning requirements as well as to facilitate continuous improvement, the company has established, documented, implemented and maintained the Quality Management System (QMS) in accordance with the requirements of the International Standards.
In order to verify and determine the effective implementation and maintenance of the QMS, quality audits were carried out at regular intervals by the Internal Quality Auditors.
The company also implemented a number of TQM tools such as
Formation of Quality Improvement Projects (QIPs ),
Signing of MOUs
Employee involvement schemes
The company embarked upon both external and internal benchmarking for improving its production, commercial, and financial performance.
It benchmarked with British Steel Co., South Korea Steel Plant (POSCO)1 SAIL, and Tata Steel for reduction in the rejection rate, affrorestation, and improving manpower productivity respectively.
Annual improvement action plans were implemented involving techniques like Kaizen cycle time reduction for further improvement in delivery and technological process upgradation, leading to improvement in quality of products and enhanced customer focus.
“ The company has earned the distinction of the first fully certified ISO-9001 integrated Steel Plant in the country, rated as the 68th largest steel producing company globally, and 38th among India's top 500 companies by Dun and Bradstreet (D&B) for the year 2004 keeping in view its excellent performance, commitment and vision.”