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Total Quality
Management
What Is Total Quality Management ?
A core definition of total quality management (TQM)
describes a management approach to long-term success
through customer satisfaction. In a TQM effort, all members
of an organization participate in improving processes,
products, services, and the culture in which they work.
PRINCIPLES
OF TOTAL
QUALITY
MANAGEMENT
PHASES OF TOTAL QUALITY MANAGEMENT
BENEFITS OF TOTAL QUALITY MANAGEMENT
IMPLEMENTATION OF TOTAL QUALITY
MANAGEMENT
COMMITMENT CULTURE
CONTINUOUS
IMPROVEMENT
COOPERATION
CUSTOMER
FOCUS
CONTROL
LIMITATIONS OF TOTAL QUALITY
MANAGEMENT
DEMANDS
CHANGE IN
CULTURE
DEMANDS
PLANNING,
TIME,
RESOURCE
QUALITY IS
EXPENSIVE
TAKES TIME
TO SHOW
RESULTS
DISCOURAGE
S CREATIVITY
NOT A
QUICK FIX
SOLUTION
Total Quality Management (TQM)

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Total Quality Management (TQM)

  • 2. What Is Total Quality Management ? A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
  • 3.
  • 5. PHASES OF TOTAL QUALITY MANAGEMENT
  • 6. BENEFITS OF TOTAL QUALITY MANAGEMENT
  • 7. IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT COMMITMENT CULTURE CONTINUOUS IMPROVEMENT COOPERATION CUSTOMER FOCUS CONTROL
  • 8. LIMITATIONS OF TOTAL QUALITY MANAGEMENT DEMANDS CHANGE IN CULTURE DEMANDS PLANNING, TIME, RESOURCE QUALITY IS EXPENSIVE TAKES TIME TO SHOW RESULTS DISCOURAGE S CREATIVITY NOT A QUICK FIX SOLUTION