Suzanne Ward has over 10 years of experience in project management, product management, and engineering roles across various industries. She has a strong technical background and experience leading cross-functional teams through all phases of the product development lifecycle using Agile methodologies like Scrum. Currently she is a Scrum Master and Agile Coach at Intel where she helped improve a struggling team's productivity and quality.

1. Suzanne Ward, Resume Page 1 of 2
Suzanne Ward, PMP CSM CSPO CSP smward@att.net / 503.969.2250
Experienced Project Management Professional
Systems, Engineering & Product Development
Professional Scrum Master/Agile Coach; Product Management/Product Owner
Software Project & Program Management; Sustaining & Testing Engineering Management
- Combine demonstrated product and project management leadership experience with strong hands-on
technical background. Equally comfortable delving into product requirements with hard-core programmers
and engineers as well as presenting to executive level decision makers. Processes: SDLC, Agile, Scrum,
Waterfall, PLM, NPI, NPD, eXtreme Programming. Roles: Scrum Master, Project Manager, Product Owner,
Process Owner, Release Manager, Change/Sustaining Manager, Contract/OEM Manager, Mentor, and Trainer.
- Uniquely skilled at fostering new ideas, building successful cross-functional teams, and nurturing a culture
of consumer-driven product development and user experience innovation. Experience working in and
managing cross-functional, cross-division, cross-geographic and multi-cultural sales, marketing and
engineering organizations.
- Product development management leader with 10+ years of accomplishments in designing and launching
successful products/systems in a diverse range of markets and industries:
High tech/electronics/software OEM components (boards, chips, software, sensors)
Telecommunication servers/storage A/V controllers/routers & monitor/displays
IT Applications & Software/SAAS HVAC Sensors: Energy Savings
Healthcare Software/SAAS Energy/Power Transmission Systems
Automation & Controls Medical electronics & consumables
- Breadth of experience, capabilities and strengths includes: Product, Brand, and Marketing Management
with P&L responsibilities up to $100 million annual sales, with:
Product portfolio development Business Analysis/Requirements Definition
User Interface Development User Interface – Testing and Validation
Road Map Development Quantitative/Financial analysis
Requirement Definitions Market research & analysis
Sales force/distribution development Developing profitable pricing structures
- International program and business management, sourcing, engineering, OEM/ODM management /
development experience. Overseas work assignments in EU and Asia with extended stay in Asia.
EMPLOYMENT
Scrum Master/Agile Coach, Technical Program Management, Intel Test Engineering Hillsboro OR 2012-Present
- As Scrum Master serve as servant leader to a struggling scrum team to drive the planning and execution
phases of development cycles to ensure that team solutions are delivered on-time and meet quality,
performance, efficiency, and customer expectations. Team Improvement in productivity (30%). Produce quality
work (rework down from 50% to 17%). Aided the team in meeting sprint goal deliverables, even pulling in more
(5-10% more work than committed, pulling in future work).
- Mentor and support PO and other SM development across STTD. Recognized as role model and sought out by
other departments across the STTD organization. Soon after getting the TDE SCRUM teams reestablished
began consulting to teams across organizations and geographies. Established a Back to Basics SCRUM
training routine that has been delivered to multiple organizations, over 1000 trained in 2013.
Scrum Master, Program & Project Manager: Telecomm, High Tech, A/V, Energy, Software Portland OR 2009 - 2012
- Project Manager/Scrum Master, Bonneville Power: Led deployment of mission critical failover system.
Oversaw projects that decoupled outdated and unsupportable interfaces, user screens and revenue analysis
accounts. Managed business analysts and data modelers team of 6. Served in role of project manager for PMO
and Scrum Master for development team.
- Program Manager, Operations, Oracle/Sun Micro Systems: Factory readiness program manager for new
product introductions for Motorola and other telecom accounts. Developed management tools/interfaces/reports
to monitor production and exceptions. Managed supply chain operations team of 6.
- Product Owner/Scrum Master, LifeWatch: Developed requirements for IPAD and smart phone applications for
physicians and patients. Led Israeli engineering development group and cross functional scrum teams.
- Scrum Master/Process Manager, QA/RA, CompView: Developed market requirements for new development
initiatives; set up regulatory and market requirement needs for medical electronics A/V equipment for domestic
and international hospital markets; developed quality and regulatory affairs structure for company.

2. Suzanne Ward, Resume Page 2 of 2
Senior Product Manager, Wireless Electronics and Consumables, LifeSync Ft Lauderdale FL 2008-2009
Senior Product Development Manager, Engineering, Wireless Electronics and Consumables, LifeSync
- Led corporate executive team through strategic marketing analysis, portfolio and road map development. Highly
praised by senior executive team and board of directors.
- Led product management and product development; provide expertise to the R&D and Sustaining Operations
groups. Develop design requirements and V&V requirements. Serve as development program manager.
- Led Market Research efforts: use case modeling, focus groups, and analysis for road mapping and requirements.
- Directed the development, management and implementation of the corporate business and marketing plan.
Responsible for the management of $1.1M marketing activities budget. Oversee product management, marketing
management, sales administration, upstream development and administrative staff of 6
Product Owner, Energy/Power Meters: UPS/Data Centers/Industry, Veris Industries Portland OR 2006–2008
International Business Development Manager, HVAC Sensors: Energy Savings, Automation & Controls
- Managed P&L for growing $25M energy and power meters division. Serve as product owner and project manager on
development projects; responsible for life cycle management of product offering.
- Managed development, sustaining and test engineering departments, supervising 6 engineers.
- Served as Scrum Master on development projects for internal and external customers.
- Business development for growing international penetration. Coordinated sales, business units, and product
management teams to create product offerings, marketing campaigns needs for the international/distribution market.
Senior Product Manager, Technology/Electronics/OEM/Systems, Welch Allyn 2003-2006
International Program and Development Manager, Electronics and Connectivity/Software
Global Product Manager, Electronics/Consumables/Systems, GE 1999-2003
Business Development Manager, Emerging Markets
- Served in Scrum Master/process owner capacity for worldwide cross-functional development teams.
- Managed, monitored, implemented development projects. Generated detailed product specifications, drove
development, strategic planning and refining market specifications and customer requirements. Created and
participated in global market research activities. Researched needs from key stakeholders and competitive trends,
globally and by region for use in defining design inputs and future development activities. Designed, tested and
validated graphic user interfaces to create intuitive and efficient user interface designs.
- Profit and loss responsibilities for managed products equating to $100 million in revenues. Led the 3-Year Planning
and Analysis Cycle for the division including collecting and analyzing voice of customer, market research, new
product design, budgeting and forecasting for $150 million business with $12 million base costs.
- Led product development and team, from market identification to product introduction launch, providing a new
product introduction to open new/underdeveloped markets, 15% share growth. Duties included design goals and
specifications, project management, vendor selection, consumer research/focus groups, industrial design,
engineering architecture, software programming, prototype/simulation testing, and design for manufacture. Designed,
tested and validated graphic user interfaces to create intuitive and efficient user interface designs.
EDUCATION/ADVANCED TRAINING
MEng, Systems Engineering, Portland State University, Portland OR
Specialization: Fuzzy Front End of Innovation; Additional coursework in Engineering & Technology Management
MBA, Specialization: Systems Analysis/Information Systems, Drake University, Des Moines IA
Additional coursework in Information Systems; Decision Support Systems, Expert and Executive Systems
BA, Economics, University of South Florida, Tampa FL
Post Graduate coursework in Entrepreneurship, International Marketing (USF); Information Systems (FSU)
Agile/Project Management Training/Certifications: Project Management Professional (PMP); Project
Management Institute; Certified Scrum Master (CSM), Certified Product Owner (CSPO), Certified Scrum
Professional (CSP); Professional Scrum Masters (PSM). Scrum Master (SMAC), Scrum Product Owner
(SPOAC), Team (STMAC).
Additional Training: Six-Sigma Green Belt, Two Certifications: DMAIC & DFSS/p, trained DFSS/i.
ATTD Lean Instructor
IN ADDITION
Professional Assets/Communication Skills: Enthusiastic self-starter with professional experience showing the ability to
accept increasing levels of responsibility in diverse settings. Strong command of analytical skills. Self-motivated. Self-
sufficient. Goal Oriented. Customer service oriented. Excellent communication skills - oral, written, presentation. Effective
with people at all levels, internal and external to the organization, consumers to board members.
Cross-Functionally Trained: Exposure to engineering/development, sustaining/test management, IT/IS, operations,
production/manufacturing, marketing, product management, project/program management, quality and regulatory affairs.
Personal Interests: Avid college football fan. Enjoy cooking classes; Pop culture: reading and movies; Family Tree
Research; Mentoring/Volunteer, AKPsi & university. Brown Belt: Krav Maga.