1. Érica Cristina Guerreiro Vilas Boas Casares, ITIL V3, MBA
Alameda Americana, 840 / Vinhedo – SP - Brasil Home: +55 19 3886 7010
ericavb@uol.com.br - 40 years-old Mobile: +55 19 99601 4928
INFORMATION TECHNOLOGY PROFESSIONAL
over 18 years of experience in projects and global companies
Qualifications
 SOLID EXPERIENCE IN ERP AND OPERATIONAL PROCESSES IMPLEMENTATION, SYSTEMS MIGRATION AND
INTEGRATION, DATA CONVERSION AND MIGRATION.
 EXTENSIVE SOFTWARE DEVELOPMENT AND TESTING KNOWLEDGE.
 PROJECT MANAGEMENT OFFICE ACTUATION (PMO).
 MANAGEMENT OF SOFTWARE DEVELOPMENT, TEST/QUALITY CONTROL & QUALITY ASSURANCE (QA&QC),
HELP DESK TEAMS.
 IMPLEMENTATION/APPLICATION OF RUP, AGILE/SCRUM AND QUALITY ASSURANCE FOR IT PROJECTS.
 DEFINITION/IMPLEMENTATION OF POLICIES AND KPI MEASUREMENT.
 EXPERIENCE WITH MS-PROJECT, MS-TFS, IBM RATIONAL (RQM, RRC, RTC), AND HP/MERCURY (QUALITY
CENTER, LOAD RUNNER, QTP/WINRUNNER, DASHBOARD), BORLAND (SILK TEST
CENTRAL/CLASSIC/WORKBENCH) AND TESTLINK/MANTIS.
 BUSINESS MODELING (BPM&BPMN), USE CASES AND UML (UNIFIED MODELING LANGUAGE).
 NEW CLIENTS INTERFACE AND MAPPING IN VARIOUS MARKET SEGMENTS.
 EXPERIENCE ABROAD WITH MULTIFUNCTIONAL TEAMS IN USA/ AUSTRALIA/ARGENTINA/INDIA/EUROPE.
 INNOVATIVE PROFILE AND EXPERIENCE FOR TEAM STRUCTURING.
Academic Background: Main Complementary Courses
 Specialization in Projects ManagementPMBoK 4th
Edition –
FGV–2011
 Specialization in Software Test Processes –Unicamp–2007
 Extension in IT Management – Ohio University–2001
 MBA – Strategic Business Management in Information
Technology – FGV–2001
 Graduation in Analysis of Systems – PUC – Campinas–
1998
 School of technology of Data Processing – ETEC –
Campinas–1992
 ISO/IEC 20000-1 e ISO/IEC 27001 e 27002 – 2015 ongoing
 SAP SD Academy – 2014 (april to july)
 ITIL Foundation Certification V3 – 2011
 BPM&BPMN Fundaments – 2011
 COBIT 4.1 – 2010
 Recovering Troubled Projects – PMI – 2010
 Situational Leadership Training – CLS – Recall PMO – 2010
 Certified Software Quality Analyst – QA Institute – 2009
 Microsoft C#.Net framework – 2005
 Microsoft SQL Server – 2005
Languages
 Fluent English and Spanish with good speaking skills
Professional Experience
 Verotthi Consultants (Company of Software Quality) – PJ
IT Professional – Aug/14 to the moment
Responsabilities: QA mentoring at SemParar/Via Fácil company. Validation of Use Cases, Technical and Test Documents to assure
quality of software testing for Billing&Financial and Sales&Customer Service Portal Upgrade Project (BSS Project). Architecture of
Functional Test Cases for the Change Requests (SAC Law, Extranet and Worklist).
 Yaman Ltda (Empresa de Qualidade de Software)
Software Testing Projects Manager – Set/13 to Apr/14
Responsabilities: Directcontact with the company´s owners,acting in software testing project managementalong Redecard /Rede (Itaú
Bank group). Test team management. Interface with Redecard/Rede Testing Specialist (customer). Functional, acceptance, usability
and performance tests. Interface with business area for scope definition, matrix of requirements tracking elaboration. Actuation in
PMO/Office projects. Analysis of the effort valuation assessment and costs, schedule elaboration, reso urces allocation and project
follow-ups through managerial reports and performance indicators.
Main Results: Software Testing Factory start up, team hiring, formation and training. Process of Testing adjustment for E-
Commerce/Datacash, POS/PDV (ISO 8583) and Customer Service Portal (Web) projects. Automatized testing.
 Verotthi Consultants (Company of Software Quality) – PJ

2. Project Manager and Technical Commercial Consultant – Aug/11 to Dec/12
Responsibilities: Direct contact with the company’s owner, acting in project management and technical proposal work-up along
with Verotthi customers, amongst CCR Group, Natura and UOL. Management and building of test and quality teams. Interface
with customer business analysts. Assessment of effort valuation, schedule definition and elaboration, status meeting with project
team and board of directors, UML Use Case diagram validations, homologation environment, opening and tracking of non-
conform and defects, quality assurance of the software delivered by the development team and performance report presentations
through management indicators.
Main Results: Implementation of Software Testing Projects for the Toll Collecting System of CCR Group (Integrated System with
STPS (Sem Parar)), SAP (Finance, Payment methods and others).
 Global Recall – Australian Multinational (Information Management)
QA&QC and Software Testing Projects Manager – Jan/08 to Jul/11
Responsibilities: Report to the global director of Applications/IT (Atlanta/USA), acting with quality assurance of IT Projects. Test
and Quality team management with direct employees and third parts. Global customers interface (UAT and CAT). Functional,
system, integration, usability, automatized, stress and performance tests. Interface with global business area for scope definition,
quality certification in business and technical requirements and matrix of requirements tracking elaboration. Suppliers contracts of
testing management (Brazil, India, USA), body shop resources and offshore projects. Actuation in PMO/Office projects. Analysis
of the effort valuation assessment and costs, schedule elaboration, resources allocation and project follow-ups through
managerial reports and performance indicators.
Main Results: Structuring of QA&QC area, team hiring and formation, and process of testing adjustment and quality assurance for
global development of software (Web and web services, Net/C#, Bl, Reports) attending golden clients expectations, such as:
Bank of America, ANZ Bank, Santander, Amtrak and La Caxa. Agile/SCRUM methodology implementation and Kanban for the
software testing and development teams. Elaboration of business and technical services processes based on ITIL methodology
and KPIs implementation.
Software Tests Leader – Jul/07 to Dec/07
Responsibilities: Report to the global director of Applications/IT (Atlanta/USA) and testing process management for the global
development of software. Leadership in unit, functional and integration tests of global systems Web, backend modules and
reports available for users and Recall clients. Interface with suppliers (Brazil, India, USA) of functional, stress and performance
tests. Test and homologation environment management. Specialist in SQL Server 2000 and SQL Server 2005 databases.
Main Results: Implementation and management of the complete suite HP/Mercury. Testing process elaboration and management
of global development of software. Test and software quality team building in Brazil, India and USA.
Senior Web Developer – Aug/05 to Jun/07
Responsibilities: Report to the global director of Applications/IT (Atlanta/USA) and responsible for the managementof the process
of global software development. Specialist in SQL Server 2000 and SQL Server 2005 databases.
Main Results: Global Web systems and Web Services development, using technology C#, .Net Framework, SQL Server 2000 and
SQL Server 2005, based on the software engineering process RUP (Rational Unified Process) and the methodology of
development of Oriented Systems to Objects supported by UML (Unified Modeling Language). Elaboration and management of
global development of software process. Building of programmers’ team.
Coordinator of Information Technology Projects – Aug/01 to Jul/05
Responsibilities: Report to the IT director (Brazil) and responsible for IT project coordination. Help Desk process and team
management. Member of specialists’ group DMS (Document Management Service), representing Brazilian units for suggestions
of improvement in the system and operational process.
Main Results: Documentmanagementglobal system implementation – ReQuest/SQL (system based on service providing through
the Web, utilization of portable data collectors, warehouse and logistic control) Datawarehouse system – BAM (Business
Analyses Module), customer CARE module (client services) and billing module. Data System conversion and migration legate
from Oracle for SQL Server data base of Brazilian units.
 PPG Industrial do Brasil – North American Multinational (Chemistry)
Analyst of Systems – Dec/97 to Jul/01
Responsibilities: Direct report to IT manager. Responsible for the business process analysis and project scope definition.
Main results: Administrative system Magnus/Datasul (ERP) implementation in Brazilian and Argentinian units, in the costs
module, manufacturing, materials/warehouse, sales and orders. Development and implementation of WEB and VBA tools for the
follow-up of factory production, non-conform products workflow and quality indicators, bar code, sales forecast and product pricing
formation projects. Attended Oracle Applications training in USA.
 Trainee Programs
GE Plastics South America – North American Multinational (Chemistry) (Oct/95 to Nov/97) – Clipper programming
Unicamp – NIED – Integrated Information Science Center for Education (Research Center) (Jul/94 to Sep/95) – Pascal and C++
programming.
Thermo King do Brasil – North American Multinational (Electronics) (Feb/93 to Jun/93) – Net and Database support/help desk