Click-to-call is a clickable button on website for customers to connect with agents in real time. There are reasons to choose click-to-call for handling business communications. Get to know them through these slides.

1. “
FIVE REASONS WHY
YOU SHOULD
CHOOSE
CLICK-TO-CALL

2. WHAT IS CLICK-
TO- CALL?
Click-to-call is a button present on the
company’s website which lets customer
request a callback. Whenever a customer
clicks on the callback button, they instantly
receive a call from the company’s agent.

3. “
LET’S
EXPLORE THE
BENEFITS

4. 1.
INCREASES
LEADS AND
SALES

5. “Lead conversion happens fast with click-to-call
button as the customer can swiftly communicate
with the business without waiting in long call-
queues.
In the middle of customer’s research over company’s
website, a click-to-call button instantly captures
potential leads and provides them a platform to
quickly connect with the company by a click.

6. 2.
EFFICIENCY OF
SALES
REPRESENTATIVES

7. “The click-to-call button on the agent’s portal decreases
the manual task of the sales team as the agents don’t
have to dial every number.
Instead, they can directly click on the click-to-call button
and call the customers without having to dial it manually.
This helps to manage a large volume of calls that the
business receives efficiently.

8. 3.
REDUCES CALL
ABANDONMENT
AND WAITING

9. “
The customer abandons the call if they have to wait in
long call-queues. This leads to customer dissatisfaction
and makes them shift to other brands.
Whereas, adding a click-to-call button reduces call
waiting by directly connecting the customer to the
agent. This reduces any communication hassle and
enhances customer satisfaction.

10. 4.
DETAILED
REPORTING

11. “
The click-to-call dashboard provides a detailed report
of all the calls. Business can use this data to perform
in-depth business analysis by understanding no. of call
back requests made on their website.
You can also analyse the performance of your agents
with these dashboards by examining call duration, call
recordings, and failed calls.

12. 5.
BRAND
RELIABILITY

13. “
By providing a quick and easy to connect
communication channel to your customers, you
foster faith in your customers.
Moreover, by reducing the call waiting time and
enhancing the quality of query resolution, you
strengthen your brand’s reliability.

14. Servetel is a leading cloud telephony
service provider for businesses in India.
ABOUT US
We offer services like Toll-free numbers, IVR,
Virtual Number, Bulk SMS, Click-to-call and
Missed Call Services.
To know more, get in touch with us at
1800-11-3333, 1800-103-6989

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16. REFERENCE
IMAGE CREDIT
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