1. Reviews are important for local businesses because customers often search online for reviews before choosing a business and those with more positive reviews get more customers. 2. The document describes a proprietary system that businesses can use to generate positive reviews by getting feedback from recent customers and encouraging them to post reviews online. 3. The system intelligently routes customer feedback to the appropriate people, allows businesses to address any concerns, and helps businesses get more positive reviews on sites like Google and Facebook to attract new customers.

2. The Most Powerful & Yet Simple Way To Turn
Customer Feedback Into 5-Star Reviews!

3. How Important Are Reviews
For A Local Business?
“We Can’t Go There, They Don’t Have That Many Stars”

4. More Stars = More Customers
Research and Image by BrightLocal.com
Having more positive, online
reviews will help boost your
local ranking and convert more
leads to customers.
3.5x as Many Customers

5. How Customers Search Today
‣ They quickly scan for reviews on each listing
‣ Looking To See What Other People Are Saying
‣ Social signals are recent customers talking about a
business and sharing their experience openly online

6. Key Findings:
More Consumers Are Using Reviews More Frequently To Choose A Business
UP 7%

7. Proprietary, Easy to Implement System helps generate
positive reviews by leveraging your recent customers.

8. Recent
Customer
INTERNAL
FEEDBACK

9. Generate Customer Feedback

10. Generate Customer Feedback

11. Generate Customer Feedback
Mobile Check In External Quick Add Form

12. Recent
Customer
Feedback
Request Sent
INTERNAL
FEEDBACK

13. Easy To Customize Email Templates
Generate Customer Feedback

14. Mobile Responsive Feedback Form

15. Mobile Responsive Feedback Process

16. Recent
Customer
Feedback
Request Sent
Intelligent
Routing
INTERNAL
FEEDBACK

17. Intelligent Routing Occurs
Company Branded Page
Provides Easy Review Sites Access
Male / Female White Label Video
Fully Mobile Responsive
Ability To Edit Page Content

18. Minimize Impact Of Negative Feedback

19. Minimize Impact Of Negative Feedback
Company Branded Page
Suggestion Boxes To Share Concerns
Male / Female White Label Video
Custom Message / Offer / Call To Action
Mobile Responsive Layout

20. Ability To Address The Concern Promptly

21. 7 Out Of 10 Consumers Will Return To A Business
If Their Concern Is Resolved Quickly

22. Recent
Customer
Feedback
Request Sent
Intelligent
Routing
Owner
Notified
INTERNAL
FEEDBACK

23. Instant Feedback and Review Notification
Motivate Staff And Address Concerns Quickly

24. Ability To Address The Concern Promptly

25. Ability To Address The Concern Promptly
You Decide Who Receives Email Alerts

26. You Decide Who Receives Email Alerts
Ability To Address The Concern Promptly

27. Customer Feedback Dashboard

28. Major Review Site Integration:
- Pulls In Online Reviews Into Dash
- Text Alerts to Your Phone
- Email Notifications
- Include Key Managers / Staff
- Read New Reviews Promptly
Dashboard Reports New Reviews Online

29. Recent
Customer
Feedback
Request Sent
Intelligent
Routing
Owner
Notified
Software
Follows Up
INTERNAL
FEEDBACK
EXTERNAL
REVIEWS

30. Based On Your Follow Up Settings
Our Software Asks For The Review

31. Recent
Customer
Feedback
Request Sent
Intelligent
Routing
Owner
Notified
Software
Follows Up
Online Rating
and Review
INTERNAL
FEEDBACK
EXTERNAL
REVIEWS

32. © VeriSearch,LLC 2014
Major Review Site Integration:
- Pulls In Online Reviews Into Dash
- Text Alerts to Your Phone
- Email Notifications
- Include Key Managers / Staff
- Read New Reviews Promptly
Dashboard Reports New Reviews Online

33. Recent
Customer
Feedback
Request Sent
Intelligent
Routing
Owner
Notified
Software
Follows Up
Online Rating
and Review
Reviews
Shared
INTERNAL
FEEDBACK
EXTERNAL
REVIEWS

34. © VeriSearch,LLC
2014
FEEDBACK STREAMING: TO YOUR SITE

35. GET SOCIAL: SHARE REVIEWS ONLINE
Manual And Automated Social Sharing Options

36. GET SOCIAL: SHARE REVIEWS ONLINE

37. GET SOCIAL: SHARE REVIEWS ONLINE

38. 88% of consumers say they trust online reviews as much as
personal recommendations (Up From 79% in 2013)
Down 8%
UP 7%

39. Recent
Customer
Feedback
Request Sent
Intelligent
Routing
Owner
Notified
Software
Follows Up
Online Rating
and Review
Reviews
Shared
New
Customer
INTERNAL
FEEDBACK
EXTERNAL
REVIEWS

40. Internal Feedback Reporting
Drill Down Customer Feedback By
Department Or Employee:
- View Customer Feedback
- Variable Date Ranges
- Great For Performance Reports
- Search By Star Ratings
- Send Special Email Notifications
Additional Features Included With Your Account

41. Internal Feedback Reporting
Additional Features Included With Your Account

42. Internal Feedback Reporting
Additional Features Included With Your Account

43. Additional Web Property You Control:
- Ability to Rank In Your Local Search
- Pertinent Business Information
- Shares Recent Feedback / Reviews
- Control Your Brand Online
- Connect w/ Social Media Accounts
Local Review Microsite
Additional Features Included With Your Account

44. Local Review Microsite
Additional Features Included With Your Account

45. Recent
Customer
Feedback
Request Sent
Intelligent
Routing
Owner
Notified
Software
Follows Up
Online Rating
and Review
Reviews
Shared
New
Customer
INTERNAL
FEEDBACK
EXTERNAL
REVIEWS

46. What Is Your Reputation Worth To You?