Both call and contact centers provide service with different functions and there are benefits to both. Depending on your business needs, you may require specific services from either, or perhaps even both.

1. Call Center And Contact Center
Call Center or Contact Center or Both..?
Difference Between
Traditionally many companies use call centers. Let’s see what’s the
difference between a call center and contact center.
Both call and contact centers provide service with different functions and there are
benefits to both. Depending on your business needs, you may require specific
services from either, or perhaps even both.
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Telephone Customer service for incoming calls.
Telephone Customer service/sales/survey
through outgoing calls.
Handle heavy volumes of telephone contact.
Telephone survey of customers and potential
customers to provide better service.
Incoming customer service for all contacts in
multiple formats: Emails, social media,
phone, web queries, chats,etc.
Outgoing customer contact though multiple
formats: Emails, social media, phone, web
queries, chats,etc.
Handle large number of incoming calls.
Deal with large number of outgoing calls.
Get experts for a particular domain to enhance
customer experience.
Handle queries on different communication
channel.
Deal with heavy volume of mixed media
contact.
Works well for business in different countries
and time zones.
Benefits Using Contact
Center
Call Center Offerings Contact Center Offerings
Benefits Using Call Center
Call Center Contact Center