The document discusses the opportunities for digital banking in Pakistan. It notes that Pakistan has a growing population of smartphone and internet users, presenting opportunities for digital financial services. However, digital banking penetration remains relatively low in Pakistan compared to other Asian countries. The document outlines key trends like growing cellular networks and e-commerce that can enable digital banking. It also analyzes customer demographics and banking statistics to identify priority segments for digital onboarding and cross-selling of products. Finally, it discusses challenges for banks in developing digital strategies and identifies focus areas like regulations, infrastructure, data analytics and customer experience.
Digital 2022 Bangladesh (February 2022) v01DataReportal
All the data, statistics, and trends you need to make sense of digital in Bangladesh in 2022. Includes the latest reported numbers for internet users, social media users, and mobile connections in Bangladesh, as well as key indicators of ecommerce use. For more reports, including the latest global trends and individual data for more than 230 countries around the world, visit https://datareportal.com/
Digital 2023 China (February 2023) v01DataReportal
All the data, statistics, and trends you need to make sense of digital in China in 2023. Includes the latest reported numbers for internet users, social media users, and mobile connections in China, as well as key indicators of ecommerce use. For more reports, including the latest global trends and individual data for more than 230 countries around the world, visit https://datareportal.com/
Digital 2023 Serbia (February 2023) v01DataReportal
All the data, statistics, and trends you need to make sense of digital in Serbia in 2023. Includes the latest reported numbers for internet users, social media users, and mobile connections in Serbia, as well as key indicators of ecommerce use. For more reports, including the latest global trends and individual data for more than 230 countries around the world, visit https://datareportal.com/
Bangladesh’s Startup Ecosystem has experienced incredible growth since its journey began in the early 2010s. The ecosystem is now coming of age, riding on - USD 200 million in investments, government initiatives, global & local accelerator programs propelling 1,000+ active Startups, who have created 1.5 million+ employment in Bangladesh with products and services which are increasingly becoming part of the country’s everyday life.
Check out the latest update on the Bangladesh Startup Ecosystem.
Digitalization of banking refers to conducting its existing operations and developing new functions connecting to Banking through Digital Mediums. The presentation has attempted to explore the Digitalization process in Banking industry that took place from the date of independence to till 2018. The presentation invites any constructive criticism or remarks for future improvement.
Impacts of Information Technology on Banking Industry A Case Study of Akure B...ijtsrd
As information technology is the modern trend on banking today, its very imperative for banks to access its impact operational performance so as to justify if the capital invested on it is Justifiable or not, analyze their problem and profit possible solutions. The objective of this research is to examine how the adoption of information technology affects the operations of commercial banks and the impact of information technology on banks and customer relationship. The main research instruments used are questionnaire from staffs and customers of the bank,156 questionnaire were distributed and 150 questionnaire were administered. The simple frequency percentage was adopted as the statistical measure and hypothesis testing was analyzed using chi square statistical tool, at 0.05 level of significance to show whether they should be upheld or rejected. The results of this research affirmed that there is significant relationship between management disposition and the utilization of information technology by banks in Nigeria. In conclusion, the study reward that information technology has tremendously improved growth and performance of the Nigeria commercial banks. Information technology has lead to increase customer satisfaction, improved operational efficiency, reduced transaction time, and gives the bank a competitive edge. The study recommends that every bank in Nigeria should not only invest heavily on IT especially the point of sales POS , but should distribute same to business outlets where business owners and customers will have access to smooth and hassle free transactions. It is therefore necessary for the government to emphasize the need for more policies that will boost the efficiency in utilization of IT equipment by reducing the cost of acquiring them so as to reduce cost and boost the growth of the economy. Consequently, it is hereby suggested that further studies be carried out on the impact of Information Technology on development finance institutions. Olaitan S. K | Arijeniwa O. C "Impacts of Information Technology on Banking Industry (A Case Study of Akure Bank Area)" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-5 , August 2021, URL: https://www.ijtsrd.com/papers/ijtsrd45242.pdf Paper URL: https://www.ijtsrd.com/management/management-development/45242/impacts-of-information-technology-on-banking-industry-a-case-study-of-akure-bank-area/olaitan-s-k
Digital 2022 Bangladesh (February 2022) v01DataReportal
All the data, statistics, and trends you need to make sense of digital in Bangladesh in 2022. Includes the latest reported numbers for internet users, social media users, and mobile connections in Bangladesh, as well as key indicators of ecommerce use. For more reports, including the latest global trends and individual data for more than 230 countries around the world, visit https://datareportal.com/
Digital 2023 China (February 2023) v01DataReportal
All the data, statistics, and trends you need to make sense of digital in China in 2023. Includes the latest reported numbers for internet users, social media users, and mobile connections in China, as well as key indicators of ecommerce use. For more reports, including the latest global trends and individual data for more than 230 countries around the world, visit https://datareportal.com/
Digital 2023 Serbia (February 2023) v01DataReportal
All the data, statistics, and trends you need to make sense of digital in Serbia in 2023. Includes the latest reported numbers for internet users, social media users, and mobile connections in Serbia, as well as key indicators of ecommerce use. For more reports, including the latest global trends and individual data for more than 230 countries around the world, visit https://datareportal.com/
Bangladesh’s Startup Ecosystem has experienced incredible growth since its journey began in the early 2010s. The ecosystem is now coming of age, riding on - USD 200 million in investments, government initiatives, global & local accelerator programs propelling 1,000+ active Startups, who have created 1.5 million+ employment in Bangladesh with products and services which are increasingly becoming part of the country’s everyday life.
Check out the latest update on the Bangladesh Startup Ecosystem.
Digitalization of banking refers to conducting its existing operations and developing new functions connecting to Banking through Digital Mediums. The presentation has attempted to explore the Digitalization process in Banking industry that took place from the date of independence to till 2018. The presentation invites any constructive criticism or remarks for future improvement.
Impacts of Information Technology on Banking Industry A Case Study of Akure B...ijtsrd
As information technology is the modern trend on banking today, its very imperative for banks to access its impact operational performance so as to justify if the capital invested on it is Justifiable or not, analyze their problem and profit possible solutions. The objective of this research is to examine how the adoption of information technology affects the operations of commercial banks and the impact of information technology on banks and customer relationship. The main research instruments used are questionnaire from staffs and customers of the bank,156 questionnaire were distributed and 150 questionnaire were administered. The simple frequency percentage was adopted as the statistical measure and hypothesis testing was analyzed using chi square statistical tool, at 0.05 level of significance to show whether they should be upheld or rejected. The results of this research affirmed that there is significant relationship between management disposition and the utilization of information technology by banks in Nigeria. In conclusion, the study reward that information technology has tremendously improved growth and performance of the Nigeria commercial banks. Information technology has lead to increase customer satisfaction, improved operational efficiency, reduced transaction time, and gives the bank a competitive edge. The study recommends that every bank in Nigeria should not only invest heavily on IT especially the point of sales POS , but should distribute same to business outlets where business owners and customers will have access to smooth and hassle free transactions. It is therefore necessary for the government to emphasize the need for more policies that will boost the efficiency in utilization of IT equipment by reducing the cost of acquiring them so as to reduce cost and boost the growth of the economy. Consequently, it is hereby suggested that further studies be carried out on the impact of Information Technology on development finance institutions. Olaitan S. K | Arijeniwa O. C "Impacts of Information Technology on Banking Industry (A Case Study of Akure Bank Area)" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-5 , August 2021, URL: https://www.ijtsrd.com/papers/ijtsrd45242.pdf Paper URL: https://www.ijtsrd.com/management/management-development/45242/impacts-of-information-technology-on-banking-industry-a-case-study-of-akure-bank-area/olaitan-s-k
Digital 2023 Guinea-Bissau (February 2023) v01DataReportal
All the data, statistics, and trends you need to make sense of digital in Guinea-Bissau in 2023. Includes the latest reported numbers for internet users, social media users, and mobile connections in Guinea-Bissau, as well as key indicators of ecommerce use. For more reports, including the latest global trends and individual data for more than 230 countries around the world, visit https://datareportal.com/
Everything you need to know about mobile, internet, social media, and e-commerce use in Indonesia in 2017. For more reports, including the latest global trends and individual data for more than 230 countries around the world, visit http://datareportal.com
Digital 2019 Southeast Asia Ecommerce Spotlight (September 2019) v01DataReportal
All the data, trends, estimates, and forecasts you need to understand the state of ecommerce across Southeast Asia in 2019. Read our in-depth analysis and get additional context at https://datareportal.com/ecommerce-in-southeast-asia-2019
Digital 2022 Local Country Headlines Report (January 2022) v02DataReportal
Essential data headlines for the use of the internet, social media, and mobile phones in every country in the world in January 2022. For more reports, including the latest global trends and local data for more than 240 individual countries and territories around the world, visit https://datareportal.com/
Use of Articificial Intelligence and technologies in providing financial services is what fintech does. Whether it is Payment gateway, insurance, banking, lending, stock trading, taxes.
How Fintech evolved over the years in the World and Indian Economy.
Indian Fintech Companies under different categories
Common Fintech practices adopted by Fintech Companies with better flexibility, convenience and accessibile financial products and services
Presentation for a speech I had in an important private banking event in October 2018.
How will be banks tomorrow? How will be their customers?
What has a bank to do in order to be ready for new coming customers?
Digital 2023 Lebanon (February 2023) v01DataReportal
All the data, statistics, and trends you need to make sense of digital in Lebanon in 2023. Includes the latest reported numbers for internet users, social media users, and mobile connections in Lebanon, as well as key indicators of ecommerce use. For more reports, including the latest global trends and individual data for more than 230 countries around the world, visit https://datareportal.com/
Digital 2022 Puerto Rico (February 2022) v01DataReportal
All the data, statistics, and trends you need to make sense of digital in Puerto Rico in 2022. Includes the latest reported numbers for internet users, social media users, and mobile connections in Puerto Rico, as well as key indicators of ecommerce use. For more reports, including the latest global trends and individual data for more than 230 countries around the world, visit https://datareportal.com/
Digital 2023 Jordan (February 2023) v01DataReportal
All the data, statistics, and trends you need to make sense of digital in Jordan in 2023. Includes the latest reported numbers for internet users, social media users, and mobile connections in Jordan, as well as key indicators of ecommerce use. For more reports, including the latest global trends and individual data for more than 230 countries around the world, visit https://datareportal.com/
Digital 2023 Guinea-Bissau (February 2023) v01DataReportal
All the data, statistics, and trends you need to make sense of digital in Guinea-Bissau in 2023. Includes the latest reported numbers for internet users, social media users, and mobile connections in Guinea-Bissau, as well as key indicators of ecommerce use. For more reports, including the latest global trends and individual data for more than 230 countries around the world, visit https://datareportal.com/
Everything you need to know about mobile, internet, social media, and e-commerce use in Indonesia in 2017. For more reports, including the latest global trends and individual data for more than 230 countries around the world, visit http://datareportal.com
Digital 2019 Southeast Asia Ecommerce Spotlight (September 2019) v01DataReportal
All the data, trends, estimates, and forecasts you need to understand the state of ecommerce across Southeast Asia in 2019. Read our in-depth analysis and get additional context at https://datareportal.com/ecommerce-in-southeast-asia-2019
Digital 2022 Local Country Headlines Report (January 2022) v02DataReportal
Essential data headlines for the use of the internet, social media, and mobile phones in every country in the world in January 2022. For more reports, including the latest global trends and local data for more than 240 individual countries and territories around the world, visit https://datareportal.com/
Use of Articificial Intelligence and technologies in providing financial services is what fintech does. Whether it is Payment gateway, insurance, banking, lending, stock trading, taxes.
How Fintech evolved over the years in the World and Indian Economy.
Indian Fintech Companies under different categories
Common Fintech practices adopted by Fintech Companies with better flexibility, convenience and accessibile financial products and services
Presentation for a speech I had in an important private banking event in October 2018.
How will be banks tomorrow? How will be their customers?
What has a bank to do in order to be ready for new coming customers?
Digital 2023 Lebanon (February 2023) v01DataReportal
All the data, statistics, and trends you need to make sense of digital in Lebanon in 2023. Includes the latest reported numbers for internet users, social media users, and mobile connections in Lebanon, as well as key indicators of ecommerce use. For more reports, including the latest global trends and individual data for more than 230 countries around the world, visit https://datareportal.com/
Digital 2022 Puerto Rico (February 2022) v01DataReportal
All the data, statistics, and trends you need to make sense of digital in Puerto Rico in 2022. Includes the latest reported numbers for internet users, social media users, and mobile connections in Puerto Rico, as well as key indicators of ecommerce use. For more reports, including the latest global trends and individual data for more than 230 countries around the world, visit https://datareportal.com/
Digital 2023 Jordan (February 2023) v01DataReportal
All the data, statistics, and trends you need to make sense of digital in Jordan in 2023. Includes the latest reported numbers for internet users, social media users, and mobile connections in Jordan, as well as key indicators of ecommerce use. For more reports, including the latest global trends and individual data for more than 230 countries around the world, visit https://datareportal.com/
Facebook-BCG Report on the impact of digital in the Financial Services IndustrySocial Samosa
India is on the cusp of a digital
revolution. With rising internet and
smartphone penetration, the digital
DNA of India is rapidly changing.
The first 100 million ‘digital Indians’
were largely men, millennials and
metro based. However, with higher
adoption among women, lower tier
cities and older age groups, the face of
an average internet user is changing.
They are also engaging in mature
activities, going beyond search and
social networking to online shopping
and banking. In 2013, only 7% urban
internet users with digital age less than
2 years adopted online shopping. This
grew more than four fold in four years.
A similar trend has been seen in online
banking as well.
Also, with increasing smartphone
penetration, the way consumers are
accessing internet is changing. In
2013, only 44% of urban population
preferred mobile for internet access,
but now almost 3/4th prefer mobile.
Find More Case studies at - https://www.socialsamosa.com/category/indian-social-media-case-studies/
Business models in Digital Financial ServicesPeter Zetterli
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2023 digital transformation trends in banking.pdfSun Technologies
A successful digital transformation might enhance the bank's ability to compete in a market that is becoming more congested. As a result of digital transformation, transactions can be completed quickly and easily, maintaining records, managing databases, and deploying services that promote financial inclusion and overall customer retention.
A digital shift is taking place globally over wide range of sectors to stay ahead in the competition in their respective fields to which banking industry is no exception. Digitalization is inevitable for banking industry and hence "Hop on the digitalisation express" should be the goal of every bank in the world. The financial landscape is on the verge of change and has essentially revolutionised the business model of banking industry. In the new digital era, increasing expectations of the customers across all delivery channels, be it ATM, Internet banking or mobile banking is a standard requirement. Customer centric digitalised operations will increase the efficiency and effectiveness in banking services in the challenging, dynamic environment. Millenials are more eager to do their banking transactions and financial planning via e-banking and hence a key to success of banks is offering everything on electronic media. Projecting the banks offerings on third-party sites and providing value added services on mobile application using the open API economy will be crucial too. Not only are the Customers, the key players of digitalisation as the banks are constantly striving hard to remain one step ahead of customers but also the competitors and the regulatory agencies are acting as drivers to digitalisation. Customers expect a seamless multichannel experience and a consistent, global service from banking sector. Samita V. Dalvi "Digitisation in Banking" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Special Issue | International Conference on Digital Economy and its Impact on Business and Industry , October 2018, URL: http://www.ijtsrd.com/papers/ijtsrd18704.pdf
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This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
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2. Current
landscape in
Pakistan
presents a vast
scope for an
enabling digital
banking
environment
Pakistan Mobile Smartphone Traffic by OS (%)
0%
10%
20%
30%
40%
50%
60%
70%
Nokia Android IOS Windows
0
20,000
40,000
60,000
80,000
100,000
120,000
140,000
160,000
180,000
2013 2014 2015 2016 2017 2018 2019
Cellular Phone Subscriber 3G & 4G Phone Subscriber
Broadband Internet
Industry Trends – Internet ‘000 (2012 – 2019f)
• Pakistan has a promising digital banking future – We are expecting a
further rise in the use of online channels by the tech-savvy
Generation X and Millennials and in just the next 5 years, Generation
Z which represents 33% of Pakistan’s population will be the most
online generation in our history
• The mass-affluent - no matter what the age is – will look towards
faster, easier and more secure financial services
• Cellular phone subscription has reached 140 million users and
continues to grow steadily. 3G and 4G mobile subscriber usage is
expected to experience phenomenal growth and reach 8o million
users by 2019 from 25 million in 2015; while annual smartphone
sales are believed to reach 20 million by 2019
Banking in the Digital Age 2
19%
13%
41%
36%
18%
10%
Thailand IndiaMalaysiaPhilippines Indonesia Pakistan
Digital Banking Penetration in Emerging
Asia
Age Composition in Pakistan (≈)
0-14 years 32.65%
15-24 years 21.44%
25-54 years 36.28
55-64 years 5.28%
65 years and
over
4.35%
Near Future
Potential
Current Potential
3. Digitally complementing
operational efficiencies
• Digitisation will provide significant
room for rationalisation of
expensive branch models
wherever there is little incremental
value and limited space for cross
selling
• Aggressive ADC drives are being
undertaken by banks to divert branch
traffic. Mobile apps are being
launched and service menus in
alternate channels are constantly
undergoing expansion and refinement
• Notable increase in payment system
infrastructure, number of users of;
and transactions executed through
ADCs
• ADC menus generally cover limited
range of services with few vanilla
products in some cases, providing
immense opportunities for both
product and service digitisation
• e-Commerce (On-line retailers,
entities’ on-line business etc.) and
payment solutions are on the rise
• Quantum leap can be expected in
alternate channel transactions
through more aggressive and targeted
marketing and awareness campaigns
• Regulations/ initiatives pertaining to
e-Government and payment platform
enhancements are underway
• Heightened focus on consumer
protection and cyber security
Digitally complementing financial
inclusion
• Over 15 million customers hold
branchless banking accounts as of
December 2015
• Over 75% of Pakistanis remain
unbanked indicating room for
significant digital banking penetration
• There is a need for more coordinated
effort among all stakeholders
including Government, regulators and
financial institutions for financial and
digital literacy and awareness
• Banks can capitalise on this
opportunity by taking swift action to
develop omni-channels and offer
products and services
• The above, in conjunction with the
bank’s financial inclusion strategy,
can help improve the strategic
positioning for early movers
Fundamental
banking
statistics
indicate the
space for
digitisation and
its far reaching
impacts…
-30%
20%
70%
120%
170%
220%
270%
2012 2013 2014 2015
Change in the Number of Transactions Since 2011
Over the last five
years, the volume of
e-banking
transactions has
increased by
almost 100% from
235 million to 469.1
million
Payment Transactions through Branches
ATM Transactions
Internet Payments
Mobile Payments
POS Transactions
Call Centre Transactions
Banking in the Digital Age 3
Business & Risk Consulting
Delivering Success Clients
People
Community
4. Space for
Digitisation
Particulars 2011 (≈) 2015 (≈)
No. of bank branches 9,400 12,000
No. of ATMs 5,200 9,600
No. of PoS machines 37,232 41,000
No. of deposit accounts - individuals (000) 19,787.1 31,357.6
No. of deposit accounts - entities (000) 8,954.8 10,422.1
Total No. of deposit accounts (000) 28,741.9 41,779.7
No. of ATM/ debit cards (000) 14,116.0 25,924.5
Total number of cards (000) 15,500 27,294.5
No. of registered users – internet banking (000) 839.9 1,811.7
No. of registered users – mobile banking (000) 916.8 2,267.7
No. of transactions through branches (000) 418,491 476,161
No. of ATM transactions (000) 137,659 300,231
No. of e-transactions (internet, mobile, PoS) – 000 22,009 54,173
No. of POS transactions (000) 14,287 32,035
Proportion of e-transactions in total payments (%) 3.7 6.3
No. of ATM/ debit cards per account 0.71 0.83
No. of cards per PoS machine 379 632
No. of e-transactions per registered user 24 24
No. of ATM transactions per card 10 12
No. of e-transactions per card 1 2
No. of POS transactions per POS machine 384 781
• Card issuance has gradually increased from
0.71 per account in 2011 to 0.83 in 2015.
Analysis depicts that this may be mainly
attributable to cards issued to new account-
holders
• Analysis also indicates an average of around 2
to 3 transactions executed per day per POS
machine. Card usage needs to be enhanced in
all channels
• Share of e-transactions has gradually
increased due to enrolments for e-Banking,
still just approx. 6%. Hence, there is a
significant room for further enrolments as
well as improved usage. Customer awareness
of and trust in such channels needs to be
further strengthened through structured
campaigns
Source: Annual Statistics – SBP’s Statistical Bulletin on Banking Systems and SBP’s Payment Systems Review FY 2015
Segment
Deposits (≈)
Advances
(≈)
No. of
Accounts
(000)
Amount
in Rs.
Billion
Amount in
Rs. Billion
Government 296.3 985.4 575.4
Public Sector
Enterprises
28.4 480.8 531.1
Private Sector
Enterprises
9,260.8 2,511.5 2,859.5
Others 836.6 547.2 76.7
Sub-Total 10,422.1 4,524.9 4,042.7
Individuals 31,357.6 4,628.1 381.7
Total 41,779.7 9,153 4,424.4 Other Key Demographics (≈) - USD billion
Imports 41.1
Exports 24.1
Home remittances (via banks & other
institutions)
18.5
Digital on-boarding,
cross sell and delivery
opportunities
Loan portfolio of micro finance banks
increased in FY 2015 by 36% to Rs 46
billion
Loans to SMEs grew by 3.2% to Rs 261
billion. Number of SME borrowers
registered a strong growth of 14%
during FY 2015
Indicative Distribution of Deposits and
Advances
Banking in the Digital Age 4
Potential Opportunity
31.36 m
25.92 m
1.81 m
2.27 mNo. of Registered Mobile Banking Users
No. of Registered Internet Banking Users
No. of ATM/ Debit Cards
No. of Deposit Accounts - Individuals
5. Digital on-boarding,
cross sell and delivery
opportunities
Size of Accounts
Held by Individuals
(in Rupees)
No. of
Accounts
(000) (≈)
Amount in
Rs. Billion
(≈)
Less than 50,000 13,026 301.5
50,000 to 100,000 7,482 540.3
100,001 to 300,000 8,411 1,379.0
300,001 to 500,000 1,343 508.3
500,001 to 1,000,000 657 443.5
1,000,001 to 5,000,000 393 742.3
5,000,001 to 10,000,000 27 180.6
10,000,000 and over 19 532.7
Total 31,358 4,628.1
Consumer Lending
Amount in Rs.
Billion (≈)
Credit cards 23.9
Personal loans 126.5
Auto loans 83.4
Home loans 41.3
Consumer durable 0.2
Space for
Digitisation
These indicate the number of accounts in each
value band. We are aware that multiple accounts
are held by customers and hence total wealth may
be distributed across different bands. As an
illustration, if we assume that these numbers
largely represent individual household customer
statistics, the band representing Rs 1 million to Rs
5 million can be considered to portray behaviours
of an emerging affluent segment which presents a
huge potential for digitisation through specific
bundles of value propositions. Some guidance has
been provided on page 28 of this document.
Source:AnnualStatistics–SBP’sStatisticalBulletinonBankingSystemsFY2015
Banking in the Digital Age 5
6. Banks in Pakistan may face many
significant challenges while designing
and implementing a sustainable digital
banking strategy
• Inadequate, inaccurate, unstructured and fragmented customer, product and transactional
data collection without any robust data mining and analytics
• Branch vs. digital traffic flow
Data & Analytics
• Cross system integration - a challenge with many existing stand-alone systems + the
future digital add-ons
• Frequent system downtime and unplanned outages with restricted back-end support
• Being Digital is much more than just having digital branches and equipment, branchless
banking, payment systems and eco-system partnerships for payments
Infrastructure
• Deepening relationships in diversified customer segments has become far more
important than traditional NTB strategy through branch models
• Nature and extent of the customers’ overall financial services interaction via social media
• Language barriers when moving to digital considering multiple languages spoken in
different parts of the country
• Restricted use of digital customer communication
• Significant improvements required in customer segmentation and tagging
• Voice of Customer, Voice of Process and Voice of Employee to be made key ingredients of
service quality
Customer Relationship Management
…And a few focus areas that can help
banks in addressing such challenges
• Need for an enabling digital regulatory framework (with cross stakeholder involvement)
Regulations
• Digital as a bank-wide programme with Board and CEO drive, innovation leadership,
business, IT, operations, risk and compliance participation
• Sales enablement technological platform such as CRM, one window solution and
structural transformation, capacity building, data, technological and credit risk rating/
modelling enhancements
• Interactive, business enabling social media strategy backed by right people and tools
• Straight Through Processing (STP) to provide faster and effective solutions
• Coherent integrated IT strategy and architecture with cross system, cross entity integration
(including financial services and other eco-system partners)
• Traffic flow through various channels via technological enhancements
• Ecosystem partnerships aligned with digital strategy and business positioning
• Rationalisation of expensive branch models
Strategy & Infrastructure
• Making service quality more insightful and impactful
• Customer segmentation and strategisation supported by centralised loyalty
• Strong digital platform catalysing cross sell and up sell in each customer segment
• Incentivisation to branches and contact centers for encouraging traffic diversion to digital
platforms
• Wide range of products and electronic customer communications through multi-channels
• Cost economy pass-through via customer incentivisation
Customer Relationship Management
Product Development
• Customer engagement during product development, testing, marketing and personalisation
• Product diversification, innovation and personalisation
• Broadly homogenous products and services regardless of customer segmentation
Products & Services
• Non-traditional players may be permitted fundamentally disrupting the banking landscape
Digital Disruptors
Banking in the Digital Age 6
7. How the
regulatory
agenda on
digital
banking is
designed and
implemented
will be the key
to success of
the digital
ecosystem
Seek cross stakeholder assistance (e.g. GoP,
FBR, etc.) in creating a conducive digital
ecosystem through legislation development
and related support in the form of financial
and digital literacy programmes
Develop a framework for granting licenses
and providing regulatory support necessary
to launch a digital business/ brand/ bank
Engage with FinTech drivers to understand
the innovation they bring; introduce them to
our banks and enable an environment for
both to synergise and develop a diverse
range of products and services
Develop regulations for digital currency
exchanges to support innovation but at the
same time prevent criminal use
Enhance cybersecurity regulations;
requirements may include aspects such as to
report the loss of consumer data, etc.
Liaise with industry participants to review the
validity of new digital technologies which present
huge opportunities for the banking sector and
factor those into existing regulations
Develop guidance to facilitate banks for the
development of innovative solutions that highlight
the benefits of specific financial decisions based on a
customer’s profile e.g. robo-advice
Develop guidance for banks to consider
e-signature solutions
Collaborate with counterparts across the region to
ensure there is harmonised development of global
standards in fields of KYC, legal contexts, security,
and liability
Develop a framework for oversight of non-banks to
ensure they are subject to more or less similar
scrutiny as banks for a level playing field
Banking in the Digital Age 7
Business & Risk Consulting
Delivering Success Clients
People
Community